17,080 total
As a graphic designer who manages 30+ websites, I only use Siteground (since 2016). They have the fastest servers I've ever seen. Every website is zippy from the start. They never try to upsell you on things you don't need (lookin' at you, GoDaddy), and they don't hassle you if you have billing issues. Fast, fair, and freakin awesome service. Highly recommend.
Date of experience: 09 July 2024
Amazing technical customer support team at SiteGround. They are concise, helpful and efficient. I've had experience with various other hosting companies in my career, but this is top rated for sure. They are always polite, professional and they explain in plain language what you need to know.Five stars!
Date of experience: 08 July 2024
First, I'm not good with computers, so I need help alot and SiteGround always makes solving issues simple for me. Ivan helped me redirect a domain that I recently purchased and made it so easy. He walked me through each step and had my problem solved in less than 10 minutes. Thank to SG and to Ivan for making my day!
Date of experience: 09 July 2024
Thanks to SiteGround customer service for their meticulous help. They saved me a lot of trouble in the process of building the website. Every time I communicate with SiteGround customer service, I feel their friendliness and professionalism, which makes me feel at ease. SiteGround's customer service responds very quickly and can always solve my problems within a few minutes. The service attitude is very good. I am very satisfied with the professionalism and quick response of SiteGround's customer service team, which is one of the reasons why I chose them.
Date of experience: 10 July 2024
I've been with Siteground for several years by now and hosts several sites with them, and they have never once failed me when it comes to excellent technical service and assistance. As well as brief extensions for bill payment, which is greatly appreciated of course. Siteground is a highly recommended hosting company!
Date of experience: 08 July 2024
Rusi S. was amazing. I had issues with bots crawling my website. He gave his best to resolve this issue. I am more than grateful. Siteground support in general is amazing. I had problems with crone job before and they also gave me right instructions so I fixet that also.
Date of experience: 09 July 2024
SiteGround is the best! I have multiple sites and was with 2 other hosting companies in the past. I was able to talk to a human today and also get chat support as I am rebranding. It's so user-friendly and their support is outstanding!
Date of experience: 09 July 2024
Tihmor was super friendly and as always very helpful. He offered clarity and a quick resolution to my inquiry. Wish all my requests were that fast. :-)
Date of experience: 09 July 2024
I LOVE the Siteground support team.
Yesterday I ordered a new domain, but I made a mistake. Today I thought maybe it wouldn't hurt to ask if I could delete it and purchase the corrected domain name instead. So I asked via chat, and Pavel, the support team member who took my inquiry, found a way to help me. I am so very grateful for his problem solving skills, friendly and professional manner, and his responsiveness communicating with me as a customer. Given my 100% positive experiences with all Siteground team members over the years, I know that Siteground is a very well managed company and has a very positive culture. Keep it up!
Date of experience: 05 July 2024
Knowledgeable and accomodating. I am looking for a host for a specific task and they were able to answer all my questions and pin down the best solution immediately. Always helpful, always there when you need them.
Date of experience: 09 July 2024
The best host I have ever used. I've worked on the web since 2005 so I have used many different hosting companies over the years including many of the big guys that were advertised by popular figures in the industry such as Media Temple. I have also run my own VPS servers using Vultr and others. Sitegrounds servers are excellent, their caching is excellent. Their GUI is excellent everything just works as it should.
Best of all their support is absolutley first class.
Date of experience: 03 July 2024
Reply from SiteGround
Thank you so much for the wonderful review, Richard. Your feedback means a lot to us, especially coming from someone with such extensive experience in web hosting and development. We strive to provide the best service possible, and knowing that we’ve met your expectations is both rewarding and motivating.
Thank you once again for choosing SiteGround. If you ever need assistance or have any questions, don't hesitate to reach out. We're always here to help!
Best regards,
The SiteGround Team
Great support. The access button for this service should be on the front landing page. This would make it easier for customers to get their issues fixed faster.
Date of experience: 08 July 2024
My rep on chat was super helpful and knowledgeable. Even though I was having issues logging into my cPanel, she walked me through how to transfer my website flawlessly.
Date of experience: 07 July 2024
Great support as always! I love SiteGround!!!
I didn't have the plan for a staging site, so I built a new site as a subdomain. I reached out to the support team and for $30.00 they moved the site to the main domain. They took the stress out of worrying about crashing my website.
Thank you, team!!!
Date of experience: 09 July 2024
Always helpful. My issues are solved within no time. Thank you siteground and its customer support. they are super fast
Date of experience: 07 July 2024
I doubt a second passed after my message before Ivan came on... very quick.
Excellent experience.
Date of experience: 08 July 2024
I recently encountered an Internal Server 500 error on my website, and SiteGround's tech support team was incredibly helpful in resolving the issue. Their response was swift, professional, and thorough. The support representative quickly identified the problem and provided clear, step-by-step instructions to fix it. What impressed me most was their patience and willingness to explain the technical details, ensuring I understood what went wrong and how to prevent it in the future. Thanks to their expertise, my website is now up and running smoothly again. Highly recommend SiteGround's tech support!
Date of experience: 04 July 2024
Reply from SiteGround
Thank you for sharing your feedback, Michael. It’s great to hear that our support team was able to assist you promptly and effectively with the error on your website. We also appreciate your kind words about our team’s patience and willingness to explain the technical details. Ensuring our clients understand the issue and know how to prevent it in the future is very important to us.
Thank you once again for choosing SiteGround and for the recommendation. If you ever need assistance again or have any questions, don’t hesitate to reach out. We're always here to help!
Best regards,
The SiteGround Team
Poor service. My online store was automatically updated renewed and charged me more than $600. I thought it was okay . However my online store site did not work well. Customers could not make any order from my store. No item can be added to shopping cart. After checking we noticed that limited my store functionality due to their limited service I used.
They started with a low price and then gave you so many problems after to force you to upgrade to high cost service level.
I decided to cancel my service and requested to get partial refund as being told by their refund policy. Because I still have 9 months left. Then then support team told me they could not refund me the rest.
What a joke... be cautious of the tricks.
Date of experience: 08 July 2024
Reply from SiteGround
Hello,
Thank you for reaching out and sharing your thoughts. We’ve located your account in our system and would like to address the concerns raised in your review.
Regarding the renewal and refund, our records show that your account was renewed for a 2-year period, and you’ve been using the service for the past 14 months. According to our refund policy, which you can review in detail here: https://my.siteground.com/support/kb/do_i_get_a_refund, we offer a 30-day money-back guarantee for all shared hosting accounts. For renewals, full refunds are available if initiated within 30 days from the payment date if the new term hasn't started. Partial refunds are possible if the new term has started, but only within the 30-day window. Since more than 14 months have passed since your account renewal, we are unable to issue a refund in this case. We apologize if there has been a misunderstanding regarding our refund policy.
Concerning the problems with your online store, we've located a ticket from April 2023 regarding a resource usage issue. Your website had used all its allocated resources for the month, resulting in a temporary suspension. At SiteGround, we implement a fair usage policy to ensure stability and optimal performance for all clients within our shared hosting environment. Each plan is assigned a predefined number of resources, and we actively monitor usage, sending notifications when usage reaches 80% and 90% of the limit. If the usage exceeds 100% and no action is taken, we temporarily disable the website to protect the integrity of our servers.
The agent assigned to your case concluded that the heavy resource consumption on your website was most likely due to a piece of software (in most cases, a plugin) either not working properly or having badly written code, which results in it constantly making calls to your website. The agent also provided tips on how to optimize your website and minimize the consumption of resources. Based on our logs, you had not contacted us since then, leading us to believe that the issue had been resolved.
If you have any other questions or concerns, we recommend emailing our Customer Care Supervisors at feedback@siteground.com. They will review your case and respond accordingly.
Best regards,
The SiteGround Team
Very professiona, staff is always willing to work with me and any issues I may have.
Date of experience: 09 July 2024
Representative tried things I tried, offered way for me to try it myself, but, also escalated it when I asked as I think the problem is more serious. He did right away, fast and professional. Thanks.
Date of experience: 04 July 2024
