SiteGround Reviews

I joined Site ground for an Ecommerce website.
I spoke to Live Chat before signing up I was told that AI will help in setting the website up.
NOT TRUE.

The GROW BIG plan says free DOMAIN and my screenshot doesn't show any notices stating if you cancel they will charge for the domain.

The false advertisement from Site Ground is now being reported.

Since I did not get any help from AI, I tried contacting live chat after signing up and it was the most difficult since they make you SEARCH for Live Chat.

I had to go on to another browser that doesn't have me signed in as a member to be able to chat without SEARCHING FOR IT.

Site Ground is horrible.

I spoke to live chat several times and they really did not help outside of telling the different steps to take to reach live chat.

Long Story short, I got tired of that...

And the fact that I paid and couldn't set up the website had be ticked off.

I canceled since you have 30 days for a full refund.

After I cancelled SITE GROUND sent me confirmation of the refund it it was $17.99 SHORT.

The breakdown of the refund shows Domain $17.99.

The advertisement says FREE DOMAIN.

I am reporting this to BBB and FTC.
I have to see if FCC deals with this type of issue.

I am now filing dispute with my bank due to FALSE ADVERTISEMENT.

Date of experience: 27 July 2024

The support representative not only lead me to where I needed to update a domain name for my wordpress site, he also checked the site publicly and gave me some ideas of a few things to fix post migration.

Date of experience: 23 July 2024

Yordan offered knowledgeable and efficient support on handling a DNS change. Highly recommend him and Siteground.

Date of experience: 24 July 2024

Was encountering issues with migrating my service from siteground to another provider. They were so helpful in providing great help and assistance even though I was leaving their platform. Thank you @Aleksandar for great service!

Date of experience: 20 July 2024

Was such a great help! Very informative and found a solution to every question and problem I had!!

Date of experience: 26 July 2024

The two tech people I worked with at SiteGround were patient, thorough, and responsive to my request for technical support. My website plug-ins needed several fixes due to recent updates and they did a great job fixing everything.

Date of experience: 18 July 2024

I had a fantastic experience with Lyuboslav's customer support. They were quick to respond, highly knowledgeable, and incredibly patient. Lyuboslav not only resolved my issue efficiently but also provided extra guidance to ensure everything was clear. Their professionalism and friendly approach made the whole process seamless. Highly recommend their support!

Date of experience: 22 July 2024

Been working with SiteGround for a number of years now. The hosting is reliable, cheap, and fast.

They recently added an additional feature for enhanced support. It's a premium feature but it's worth every penny.

We've had many cowboy developers "fix" things over the years, always ends in isaster. Over the last few months SG have helped us repair many of our issues.

Couldn't be happier.

Date of experience: 12 July 2024

As always SiteGround Tech Support is pleasant to deal with and very knowledgeable. To me they are the best.

Date of experience: 25 July 2024

I have recently signed up with SiteGround as a domestic user for Email and Web Hosting. Compared with my previous ISP the people from SiteGround are uniformly well trained, understanding and supportive. They also respond quickly. The rates seem fair, and the Help Documentation is clear, well focused on my needs and very accessible. SiteGround makes me feel they really care about their customers.

Date of experience: 13 July 2024

Viktor recently helped me with some issues I was having in WordPress, and he was absolutely outstanding. SiteGround support is always incredible!

Date of experience: 24 July 2024

Wonderful, patient and kind. He stayed with me as we resolved the entire issue.

Date of experience: 25 July 2024

Having issues with crawler bots using monthly website CPU quota.

Siteground support identified the offending bots and provided a way to block them from crawling website. They also suggested some other ways that would help to reduce CPU usage to ensure website has sufficient resources to remain online.

Date of experience: 17 July 2024

From the bottom of my heart, I want to express that SiteGround is one of the best companies you can contact for customer and technical services. The employees are incredibly friendly and they have always served me with a happy and helpful attitude. I would like to extend my gratitude to all of them for their exceptional manner and service.

Thank you, SiteGround!

Date of experience: 17 July 2024

The man helping was so patient with me and answered all my questions and how to proceed to do what I needed.

Date of experience: 24 July 2024

Patient and Helpful

They helped me through my number of questions no problem!

Date of experience: 25 July 2024

Mihaela P. KNOWLEDGE OF WORDPRESS IS AWESOME, SHE DIRECTED 2 D SOLUTION QUICKLY!!

Date of experience: 24 July 2024

I struggled for hours (it seemed like it) talking to Shopify (who were also great) but I needed to go to Siteground. Thankfully, although the AI was good, I really needed to speak with a human. Denis was patient and led me to do all the DNS stuff needed that I hadn't understood from the instructions. I should now have my shop ready to go, so I'm very grateful that he made gobbledygook make sense and work.

Date of experience: 16 July 2024

I am a novice at technology, everyone were so patient with me and kept on replying to clarify and help. Plus the replies came quickly, I was impressed.

I greatly appreciated all the help, so happy that yo uoffer such a great service. 😊

Date of experience: 16 July 2024

I am always satisfied with the service I receive from Siteground. My issue is almost solved. My tech stayed with me until he did everything he could to help.

Will always recommend Siteground hosting.

Date of experience: 17 July 2024