29,972 total
I spent a lot of time today working with Jenevie via the Chat to connect my domain name to my business email. She was very helpful and took time to explain what I did not understand, as well as walk me through the steps to solve my problem. She was very patient and provided support when I got frustrated. She is really a true example of excellent customer service.
Date of experience: 26 July 2024
Although configuration between HOSTINGER, Wordpress, Domains, TITAN is hard and the screenshots in the HELP WIKI are outdated...live support fixed my issues and confusion.
Wihtout LIVE support I would not have been able to configure my account, would have to go somewhere else.
Date of experience: 25 July 2024
I rarely leave reviews online, but I have to say Hostinger has the best, top-tier customer support. I have never experienced customer support that responds so fast! All inquiries are attended to by a REAL person within a minute. And even though most responses are template answers, they help me solve tons of questions. For any errors, they even helped me fix them directly instead of sending me pages of documentation for minor fixes.
I’m really impressed by their customer support. This is exactly what all companies should do to retain customers.
Date of experience: 23 July 2024
I am happy with hostinger. My postiive feedback: Their servers have great uptime, and the feature set is the best in the industry (that I have seen), I have multiple servers and can easily manage multiple websites so for developers and marketers it's really top tier. The only negative feedback is that as they have grown more popular, their prices have gone up for the same service, I am happy they honor your locked-in price though I worry about when renewal time comes. I also don't like the ai chat gatekeeping for support, because it's really hard to get through to a human when you need one, but I suspect that will be every company.
Date of experience: 25 July 2024
Reply from Hostinger
Hello, Kayla,
Thank you for your detailed review. We appreciate your feedback on our services and your recognition of our server uptime and feature set. Our team also understands your concerns about the price increases, and we strive to provide value to our customers!
Best regards,
Team Hostinger
Isn't it amazing when you discover a web hosting service that exceeds all your expectations? When I transitioned to Hostinger from another web host, I was completely blown away by how affordable the packages were, with everything included. No more paying extra for essential features to get my website just right. Can you imagine the relief and satisfaction that brings?
Setting up my website and transferring my domain name was a breeze, and I couldn't be happier with how my site is turning out. Especially with the assistance of AI, everything I need for optimal SEO with Google is taken care of. Using WordPress to build my website has been incredibly easy, and what makes it even better is the top-notch tech support. Every time I've had an issue, they've been kind, patient, and thoroughly qualified to help – a stark contrast to my experience with my previous web host.
I'm thrilled to have chosen Hostinger because it feels like I finally have the website I always dreamed of. It goes far beyond the cookie-cutter solutions you often encounter. If you're looking to create a website at an affordable price, I highly recommend Hostinger. This has been the best decision for my business, saving it and propelling it forward.
Visit Hostinger to experience the difference for yourself.
Date of experience: 27 July 2024
Don't think twice ! This the best deal you'll have in terms of quality and price when it comes to hosting. You'll have the possibility to downgrad and upgrade depending on your needs . And yes the team is very responsive and supportive
Date of experience: 25 July 2024
I am a newbie and many questions of my new site. sent them couple emails and staffs Rodrigo, Jean, Igor and Emily are very helpful with prompt response, they are patient and solve my problem step by step finally. thank you guys and hostinger team!
what you can ask for more at a reasonable price with fast speed page loading and response from staffs?
Date of experience: 25 July 2024
I had the best experience with Hostinger Team Support, they are fast and reliable, and every time I had an issue, they solved it as soon as possible.
Date of experience: 27 July 2024
Hostinger has excellent pricing and good automation
Their customer service is clunky, and answers often are just long cut and paste paragraphs from tutorials. Their first answer when stuck trying to migrate from another provider is to say we cannot help you, we only help with Hostinger issues; surprising as I came close to cancelling. Bluehost did more to help me them than hostify did lol.
Date of experience: 25 July 2024
Reply from Hostinger
Hello, Dave,
At Hostinger, we're constantly perfecting the services we offer, and our customer's feedback is our stepping stone. Thanks for sharing yours.
Rest assured, the points you brought up are being internally investigated to gather feedback and improve our services. If there are any other questions or issues you need help with, please let us know, right?
Best regards,
Team Hostinger
It is a good web hosting service, the consultants help you solve your doubts, and they do not fail with the loading of website files. I definitely recommend them.
Date of experience: 26 July 2024
I was communicating with my business partners on some urgent business when I encountered an email problem related to my domain settings. The problem prevented me from transmitting important information. I asked for online help using the Hostinger chat box. The help was quick, professional and efficient and I was up and running again in a few minutes. Nice job, Hostinger, thank you!
Date of experience: 23 July 2024
Saga: H. cannot migrate a website unless it is built in WordPress, but they don't say that. They refunded my money. I searched for another Web-host that does and found my site must be rebuilt entirely. I paid Hostinger again. NOW they tell me they do NOT support my domain extension .gallery / dot.gallery. The "I want Refund" is a closed loop, I cannot get Customer Service on chat, no phone contact. Paid Go-Daddy instead. NEED REFUND.
Date of experience: 26 July 2024
Although there where problems is was solved in an adequete way.
They started with a chatbot and if you have no knowledge of (web)servers you will be directed to wrong information and ideas to solve your problem. Although it is one of the most common problems in my case defenitely it was not and I had to insist to be able to speak to a customer agent. Once I got there it was solved in a satisfying way!
Date of experience: 22 July 2024
This company is great because it is clearly people focused. Not only they have great and cordial attention, but people you contact are patient, helpful and techskilled.
Date of experience: 24 July 2024
Quick service and Nice treatment. The platform it self its super user friendly and I rarely have any problems, but when i actually have some troubles with something the customer service is super quick and pleasant.
Date of experience: 23 July 2024
Relatively affordable for small business owners, easy to create website and migrate data from previous host. Been using hostinger for a little while now but I like it thus far.
Date of experience: 23 July 2024
Hostingers customer support is second to non. Special shout out so Nathalia who not only helped me but taught me how to get the site back online.
Date of experience: 25 July 2024
I am with Hostinger [business plan + website] just for a few days and since I am a newbie I had a lot of dumb questions. I can tell you that their client service is amazing! So are all the services they're providing.
Truly recommended!
Date of experience: 18 July 2024
Hostinger is one of the best hosting platform. when I started my website designing journey they have been a create support and their customer service is amazing especially sir Daniel he was a great help to me . 100% recommendation.
Date of experience: 23 July 2024
I messed up and accidentally deleted a bunch of email in my hostinger inbox. It took less than 5 minutes for Kirby to recover everything. It's super nice to know that your ISP has your back at a moment's notice. Thanks!
Date of experience: 23 July 2024
