102,546 total
I had just purchased my website and got a great deal, however, not being the most cemented tech person, I needed confirmation & clarification on my purchase...enter Jarrón. He checked my account & cleared up all my confusion and I feel quite secure and ready to proceed. He knows his stuff! Thanks Go Daddy.
Date of experience: July 09, 2024
Excellent customer service from Eduardo. Resolved my query & went to great lengths to help me get the best deal to suit my needs. He exerted great patience & got me organised again, after l had decided to keep my domain after cancelling. Good work!
Date of experience: July 09, 2024
Everything is fine until you need to contact Customer Support. Firstly, they are clearly handling multiple chats at the same time meaning you wait 5mins+ between replies. Secondly, their 1st line support are heavily scripted and limited beyond what you could probably do yourself. Anything more complicated and expect to have to repeat yourself/go around in circles. When they eventually refer to the back office team, lose all hope, you'll never hear back. I have personally spent hours and hours trying to resolve our issues. We have lost all patience and moved elsewhere.
Date of experience: June 01, 2024
Reply from GoDaddy
Hi Toni,
We are sorry to hear that you feel this way and that it has lead you to move your hosting away. Our first line support can handle many queries, however in some instances it may require an escalation or specific team to look into your query. We value all feedback and take on your points in the hope that we can improve our service and support wherever possible.
If there is anything I can help with or if you wish to get in touch then please respond back to my request for more information via Trustpilot.
Thank you.
How we avoid Customer Service these days where once was an asset to the company now is something we avoid.
However, GD states its an award winning Sales and Support Customer Service and Tom is an example of just why. What a genuine gent, extremely helpful knowledgeable and considerate in every element of the call.
Date of experience: July 10, 2024
Whenever I have an issue or question, I contact GoDaddy by phone and rarely wait as long as 5 minutes to speak with someone - who speaks English clearly and correctly. That person then resolves any issue or answers any question. I certainly makes my life easier. I only wish that GoDaddy provided customer service to other areas in my life.
Date of experience: July 08, 2024
I called GoDaddy to get help with a renewal of my 14 y.o domain name. The domain expired 2 months ago but I never received a phone call or email--that I saw or responded to. I found myself unable to renew my old domain. Maria did not believe she could help me but with her investigative talent she found answers for me and hopefully, this nightmare will be resolved. I really appreciate her diligence and kindness.
Date of experience: July 05, 2024
I've been with GoDaddy for years. I've had hosting, web design and SEO services. Whenever something was awry, their professional customer service would explain in layman terms what I was experiencing and how it was going to be fixed. Awesome company and staff.
Date of experience: July 08, 2024
Alvin took the time to undertsand my dilemma and needs, before attemting to respond. She then proceeded to carefully ex[plain the actions I neded to take to achieve my goal. She was courteous and thorough, making sure that the solution was working.
Date of experience: July 09, 2024
I had to call customer support to assist me with setting up my business email and web domain. I tried to do it myself online, but didn't complete it correctly. Cynthia was amazing, I basically just sat back and answered her questions. She set everything up for me. She made me feel as if she was there just for me. She is who and how customer service representatives should always be.
Date of experience: July 08, 2024
Reply from GoDaddy
Happy to hear you had a great experience with our guide Cynthia today. Thanks for the detailed review! —Tunis from GoDaddy
People are always sharp, empathetic and problem solvers. You and Apple Care people are unique in the world of online service. You always have a "can do" attitude. Thanks for raising the bar and showing others what great products are and serving and servicing.
Date of experience: July 03, 2024
Wow, setting up the GoDaddy website was just as easy as their commercial touts it to be. If you're not tech-savvy like me, then their help desk is super helpful and efficient. Thanks, GoDaddy for leveling the playing field.
Very Satisfied.
Date of experience: July 09, 2024
I can't stand talking to tech support, but I found working with Drew at GoDaddy to be easy and pain free. We got my issue resolved and it would have never happened if I tried to figure it out myself from search engines.
Date of experience: July 09, 2024
I really appreciated Michelle's assistance today with walking me through a new product. I've tried to resolve this hiccup on my own to no avail.. and Michelle, patiently and professionally, walked me through the process and advised me what to expect along the way. I really appreciate the assistance and professionalism through the entire call.
Date of experience: July 09, 2024
GoDaddy has exceptional customer service! From the very beginning of building my website to getting up and going live, they have been able to answer all questions and assist with any issues that I've had. Great for the beginner, as their product is super easy to use!!
Date of experience: July 07, 2024
I highly recommend Go Daddy! Their customer service team is excellent. I had a great experience with Troy! He took care of my problem immediately and gave me the best advice for my issues. I am extremely happy with my website and email service!
Date of experience: July 09, 2024
A truly great service! I cannot compliment my experience with GoDaddy, to date, enough. There are some limits to formatting, but not many and they customer service and value has been second to none! Very pleased with our partnership!
Date of experience: July 09, 2024
Bron was truly exceptional in helping with my requests and concerns. Also helped me achieve multi level brand marketing with his guidance and expertise. Thanks GoDaddy!
Date of experience: July 09, 2024
I had a fantastic experience with GoDaddy today, and have in the past. Thanks to their representative Robert. He was incredibly helpful and knowledgeable, addressing all my concerns with patience and clarity. Robert guided me through the process smoothly, making sure I understood each step along the way. His service skills were exceptional, and he went above and beyond to ensure my issues were resolved promptly as well as making sure I was getting the right products from GoDaddy. I highly recommend GoDaddy based on the excellent service I received from Robert.
Date of experience: July 08, 2024
Reply from GoDaddy
Thank you for your glowing review of Robert and his help in your account. We appreciate your GoDaddy recommendation! —Tunis from GoDaddy
Roxie was very patient with me throughout the process. She identified the problem and walk me through step by step to get me up and running. Made sure that all of the tools I just recently upgraded to were installed and working as they should. When she could not figure it out, she leverage her team and came back to me with resolution. If I could, I would only work with Roxie going forward!!
Date of experience: July 08, 2024
I had questions regarding my GoDaddy accounts. Wait time on hold was only like 1 minute, which was awesome. I spoke with James, who was very helpful knowledgeable. He answered all my questions, walked through a few steps that I was struggling with and explained everything to me in simple terms. Great customer service!
Date of experience: July 10, 2024
