Namecheap Reviews

I have owned many domain names with namecheap over the years. They publicly mention that there is a grace period of 60-70 days after domain expiration, during which period I can recover a domain.

However, Namecheap auctioned off one of my domains well before this deadline, and now I can't get it back!

Never again.

Date of experience: July 26, 2024

I am a freelancer and have been using Namecheap for my clients for the past four years without any issues. Their support team is exceptional, addressing and resolving concerns promptly. In my experience, Namecheap has consistently been the best platform for domain and hosting services.

Date of experience: July 27, 2024

I do not use compliments when it comes to Business matters. As a Business Professor, I do choose my words very carefully. My analysis is that Namecheap.com has the most professional tech support. I recommend them over other competitors.
Prof. Dr. Luigi Pavone
Business Professor at Azteca University

Date of experience: July 24, 2024

I was with Namecheap since 2019. Suddenly basic features like uploading a image in a post broke as well as uploading in the cPanel was broke for some time. I contacted them and for 8 days I told them the basic features uploads have stopped working, and the site was blocking many reputable websites like youtube.com post. So for 8 days I was transferred to agent after agent after agent. I finally said I intend to migrate to another host as they have failed miserably. Now on the 9th day I began the migrate to another host took less than 24 hours. Keep in mind my website is no longer with Namecheap at all now, yet they send me message after message for days they are working on my issue and the site is not on Namecheap. My point is they use generic responses and in many cases they are doing absolutely nothing except sending GENERIC BS Messages.

Date of experience: July 07, 2024

Amazing support!

That was the first time I needed technical support from Namecheap, it was 10pm for me, and there was a real person assisting me to solve the problem, no long waiting queues, no delayed answers!

In special, thank you Dmytro for your help! It was really helpful, and my problem got solved!

Date of experience: July 25, 2024

I appreciate the fact that they respond to my live chat anytime of the day and night without any delay. With this one feature, I am confidence to recommend them.

Date of experience: July 27, 2024

Namecheap chat support is incredibly helpful! It meant someone was continuously there to help during a server issue which had to be resolved before transferring to Alma Linux. Even though I was nervous and less than ideal to communicate with, they were patient and completely calm, and thanks to their help I suffered no data loss in the migration. Almost everything except some DNS was ready to go for all my cPanel accounts. It was the most trouble-free migration I have ever experienced. Thank you Namecheap.

Date of experience: July 20, 2024

I've been using Namecheap's services for several years now, and I am very satisfied with their service. Their platform is simple and user-friendly, with excellent customer support and competitive prices, making them the best choice for domain registration. I highly recommend them to everyone!

Date of experience: July 27, 2024

The SSL for my websites came due for reissue. I attempted using the various procedures in the knowledge base, but was overwhelmed by the information there (too many system options to choose from). After several tries, I contacted chat support. Kateryna B. was very helpful in pointing to a different option in the cPanel that simplified the process. Thank you very much for your excellent products and excellent support.

Date of experience: July 24, 2024

Namecheap provides real agents for their CS issues, unlike any other website where they connect you with senseless AI

Date of experience: July 26, 2024

I was an English major in college, so ask me about semi-colons and Shakespeare, and I can wax eloquently. But - managing a website and setting up Web Mail for my non-profit organization? Ha! I need much help. I have not yet stumped the folks who are available using the Chat feature in Namecheap. As a result, I have become unstumped myself! Every time I ask a question, I learn more ... and I'm actually getting the hang of all of this tech stuff! I've used one other domain registrar in the past, and my experience with Namecheap has proven their mission to be true - "to deliver the best domains at the best prices with the best service." With their documents, guides, and guidance, these folks can turn on the lightbulb above the head of this long-ago humanities student (and teacher). Their service is definitely five-star. THANK YOU, NAMECHEAP!

Date of experience: July 23, 2024

Great Customer Service - Ran into a problem with an expired SSL certificate. Vladyslav H. walked me thru it and stayed with me as I worked thru the steps. Answered a question along the way. Problem resolved in under 5 minutes. Namecheap continues to offer great support with knowledgeable reps. My go-to hosting site.

Date of experience: July 22, 2024

Hi,
Purchased domain (growth.in) and paid for that but after payment error showing "Domain not available". Talked with support system (Diana, Manojkumar) but they are not responded any of query just simply shared 3rd party url and said you need to offer for domain on this link ..
if domain not available then why
- Why showing domain public domain available ?
- why you give error "domain not available" after payment done ?
- Namecheap are trustable ?

Date of experience: July 23, 2024

Very bad support,
Told me I can sell the domain on an auction so I moved the domain to them and then they tell me the auction is clodsed to users.
I've paid already for the transfer and they don't want to refund. Very slow response, and not professional.

From the answer seems Namecheap still don't understand the problem.
They gave me false advertising that I can add my domain to the auction, the problem is not that they close the auction but the problem is with the false advertising and taking money for nothing.

Date of experience: July 25, 2024

Namecheap chat support is incredibly helpful! It meant someone was continuously there to help
I had a problem with the installation and renewal and it was solved by the company team. They are really wonderful. Thank you Bohdan V. & Kateryna
Thank you namecheap

Date of experience: July 24, 2024

Namecheap carries the day for their superb chat support. I have never, for once, stepped onto the livechat with their representatives and left without getting the help I needed.

If you love doing things by yourself, then Namecheap has a very intricate knowledgebase for you. But, if you aren't tech savvy, you'll just let the support team know and they'll do whatever that stands between you and things working.

These guys are doing a tremendous job in serving customers, whether tech savvy or not.

Date of experience: July 20, 2024

Namecheap is the best hosting provider, their support team is so fast, very fast. I am from Zimbabwe and i get to run my agency business smoothly with them

Date of experience: July 26, 2024

Their support team helped me to reissue my multi-year SSL. The tech was excellent and guided me step-by-step! I've used name cheap for 3 years now, and will continue to use them!

Date of experience: July 25, 2024

I'm a tech and every year since Google had led the charge to (practically) force SSL on all websites, I've struggled with enabling SSL.

However, with my most recent chat with support, I think the process will be much easier in the future with the NameCheap SSL Plugin.

Date of experience: July 22, 2024

Namecheap is awesome and their support is even better. Ramyaa was extremely helpful in explaining to me how to set things up so traffic to my new domain registered at Namecheap to run smoothly. All traffic to my site hosted in New York is securely funneled through Cloudflare.
Namecheap is awesome. It includes free domain registrant privacy protection and doesn't bait and switch with low intro prices and extremely expensive renewals.

Date of experience: July 18, 2024