GoDaddy Reviews

We ran into some renewal billing issues and tried using the ChatBot feature to resolve our concerns but had some miscommunication with that method and mistakenly signed up for a second account without being told that was happening. Revelyn spent almost two hours helping us sort things out today. Talking with a real human is so much better! She was patient and polite, kept us informed of her actions and progress, and was overall a great partner throughout the rather lengthy problem-solving process--

Date of experience: July 25, 2024

I recently had the pleasure of speaking with one of your representatives to troubleshoot a problem I was experiencing. I wanted to take a moment to commend the exceptional service I received.

The representative was excellent—knowledgeable, patient, and incredibly helpful. They took the time to thoroughly explain everything and answered all of my questions with clarity. I learned a lot during our conversation, and it was truly a pleasure speaking with them.

I am highly impressed with the level of knowledge and service provided, and I wanted to ensure that this feedback is shared. Your team's dedication to customer satisfaction is evident, and it is greatly appreciated.

Thank you for your continued excellent service.

Date of experience: July 27, 2024

Christopher H. is awesome! He was super helpful and helped guide me through solutions. GoDaddy always has great customer service and is on top of it. Thank you!

Date of experience: July 26, 2024

I look after a website for a company run by volunteers and in early April, I received an email stating that GoDaddy would be migrating the hosting to CloudLinux 8. They said the migration was "designed to enhance efficiency, stability and security", etc Then on 27 June I received an email stating that my website had "successfully migrated". IT HAD NOT! The website was broken. I contacted customer support multiple times and after many wasted hours, the website vanished! GoDaddy had installed a blank WordPress but my perfectly functioning website was gone. After more phone calls and pleas to them to restore my original website from their servers, I still have a blank WordPress page. Our members usually pay fees through the website PayPal link but this is no longer possible. I've given up trying to get GoDaddy to do the right thing by restoring what they broke.

Date of experience: June 27, 2024

First, I do not like when a business can not give your answers to your questions. A sales rep sold me a e-commerce site. With that site, I was supposed to process payment. About a week after I have built my site, got all my products uploaded, printed my business cards, created social media sites, and my site is up and active. I get an email saying my application to take payments online is denied. I called to see why my application would be denied. Their response, we don't know and we can't tell you why. I was told to just go with another company to take payment. (STUPID)!! Well, what was the reason you denied my application. This is stupid that no one can say the reason for the denial and no department to answer your questions, I sent an email to inquiry, still no response. I called reached out to the sales guy, no response. ALL THAT HARD WORK!

Date of experience: July 15, 2024

Representative Ted is a wealth of knowledge. He addressed my inquiry and went above and beyond to help me understand my products and how to manage them.

Date of experience: July 26, 2024

GoDaddy is the best! Their customers are always able to contact customer service and actually speak with a representative for assistance. Their representatives are very knowledgeable and are able to resolve any issues that you might have. I totally recommend GoDaddy for anyone who is looking to have/own a website.

Date of experience: July 26, 2024

They call or email me all the time trying to sell me more junk or add domain names and I've asked them to stop and they don't listen. One of their people actually got really snotty when I told him I wasn't buying or paying for anymore crap from them.

Date of experience: July 25, 2024

GoDaddy is always there when I need them! They are patient, explain what I need to do in a way I can understand. I use them for three different websites that I own and have for years and will continue to.

Date of experience: July 26, 2024

DO NOT USE GODADDY. TOTAL SCAM!!!!

Stop lying to customers to obtain their business, and then claim your staff act in good faith.

Once challenged, they tell you they have dealt with it and stop contacting us. There CEO department are so rude and lazy.

Coming up to 2 years soon, and still refusing to deal with my complaint, after several thousands of pounds lost, due to 6 members of their staff, lying to me about their products.

My complaint will be dealt with in full.

You have my contact details.

Do not respond on here lying and claiming you have made contact.

You have at least 4 emails that you have ignore from me.

If my complaint has been thoroughly reviewed, then why can you explain what you have done... Hmm more lies...

Stop playing childish games.

Date of experience: December 15, 2023

Christian was very nice and very eager to help me and he did an excellent job. He was very knowledgable about his job and you could tell satisfying his customer was very important to him. He did a great job.

Date of experience: July 25, 2024

Kevin was professional, personable, pleasant, and competent. He resolved the issue I called about and provided additional information on how to present my brand more professionally and securely. Hopefully, I will be fortunate enough to work with him again.

Date of experience: July 25, 2024

I called for the 3rd time to ask about my refund and why I haven’t received it. I was told I had to wait another week bc of large volume of requests. Miriam was great and escalated my receipt bc the prior 2 reps when I called gave me wrong info. So I got my refund email at the same time while in the call! Thanks

Date of experience: July 26, 2024

Avi the representative provided exceptional support and made a difference for me. It’s always great to have someone patient, smart, and knowledgeable to help. She is a keeper. Thank you!

Date of experience: July 25, 2024

I was able to connect with your customer specialist Jessica, and learn everything I needed to know to go forward and from a very stressful situation she not only handled the solution but was extremely informative to get me up to speed on handling the issue. We spent over an hour unraveling this, and I couldn't thank GoDaddy more for having such great support for their customers

Date of experience: July 25, 2024

GoDaddy customer service is readily available - no long waiting times like so many other services and when you are a busy person, that means a lot!

Date of experience: July 26, 2024

I’ve called CS twice and you guys have always helped me quickly and cheerfully! My experience has been awesome these first 2 months. Thank you Cristal for your help today!

Date of experience: July 27, 2024

Great People! I have worked with Godaddy for over a decade it has always been a pleasant experience. I would definitely recommend them.

Date of experience: July 26, 2024

Luis went above and beyond to assist me. He worked through my questions and interruptions to leave me with a clear path for purchase at the end of Q3. He deserves a raise!

Date of experience: July 26, 2024

Kevin at Godaddy was very helpful and addressed all my concerns. He was knowledgeable and very professional. Thank you Kevin for all your help.

Date of experience: July 25, 2024