Cesar was a great choice and did exceptionally good work!!!
Cesar was professional, punctual and efficient. He was very neat and brought all necessary equipment with him to complete the work. 5 stars!
Date of experience: July 21, 2024
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My front door lock is working again.
My tasker, Volodymyr, was on time and courteous. He knew exactly what he needed to do. He accomplished it like in 30 mi. He was neat and made sure things were working as it should. I definitely use him again.
Date of experience: July 22, 2024
Professional and courteous
Professional, asked me questions regarding the height of rods and shelves, and worked in unison to complete the task efficiently. Always courteous.
Date of experience: July 17, 2024
Erick was amazing
Erick was amazing! He was efficient, very handy, completed the job with top tier skill and was kind.
Date of experience: July 24, 2024
Additional hourly task "fee"
Your rate of $17.99 per hour in addition to the Tasker's rate is ridiculous. I would perhaps be ok paying $17.99 per task, but not per hour. Because of this "hidden" fee, I will not ever use TaskRabbit again.
Date of experience: July 21, 2024
Reply from Taskrabbit North America
Hi Priscilla - The Trust & Support fee is an hourly rate, as outlined on the final booking page before confirming your task. Please know that our fee supports the safety of our community. To learn more, visit: https://support.taskrabbit.com/hc/en-us/articles/204940570-What-s-the-TaskRabbit-Trust-Support-Fee-
Sebastian was fantastic
Sebastian was fantastic. He was very efficient and built my couch perfectly. I was impressed with his professionalism and prompt work.
Date of experience: July 22, 2024
It was easy to set up an appointment…
It was easy to set up an appointment with a tasker. The tasker was awesome and very reasonably priced.
Date of experience: July 22, 2024
Hired David T
Hired David T. to replace a GFCI receptacle. When he left everything was working even gave him a cash tip. 5 days later it is no longer working.
Called customer service (left my number and kept my place in line. They called back 2 and a half hours later.)
Customer service contacted David T. He was prompt in reaching out but refused to come out and fix his work that lasted 5 days. Was informed for him to come back it would be an additional service call charging what was paid the first time.
Unbelievable!
Date of experience: July 14, 2024
Reply from Taskrabbit North America
Hi Susan! We are sorry to hear about this experience. We value your experience and would like to look into this for you. I recommend you get in touch to review this matter, visit help.tr.co, and click the "Contact Us" button to submit an email to our team as soon as possible.
The tasker was on time and he was fast
The tasker was on time and he was fast. I'm glad i used him vs putting it together myself.
Date of experience: July 24, 2024
The task rabbit was unqualified and did…
The task rabbit was unqualified and did not do anything correctly. I tried to hiring a different person to do a different project who is very expensive and they change the time without asking me.
Date of experience: July 23, 2024
Reply from Taskrabbit North America
Hi Siena – We deeply apologize that you encountered a poor experience during your recent task. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit help.tr.co and click the "Contact Us" button at your earliest convenience. Thank you!
I have already answered two surveys…
I have already answered two surveys for my first and only appointment. I'm not sure if you are getting them after they are submitted.
Date of experience: July 21, 2024
Very helpful and responsible.
Alex was great. Very reliable, prompt, and helpful. Would definitely recommend him.
Date of experience: July 24, 2024
My first time using the service
My first time using the service. The contractor was good and fixed the issue. I do not agree with the fee that taskrabbit is collecting . For couple hours ok but multiple day or all day fee gets larger and not fare to consumer.
Date of experience: July 20, 2024
Reply from Taskrabbit North America
Hi Moe — We apologize for any confusion regarding your invoice! The Trust & Support fee helps to support the safety of our community and is outlined for your confirmation on the final booking page before confirming your task. To learn more, visit: https://support.taskrabbit.com/hc/en-us/articles/204940570-What-s-the-Taskrabbit-Trust-Support-Fee-
Taskrabbit Needs Improvement
My tasker was very nice and we got the job done. That was most important. There was quite a bit of communication (good) up front about logistics, but the Task App already had all of that info pre-loaded so it probably doesn't feed to the tasker. For me the customer, the app doesn't work very well. It's just an interface (iPhone) that flips back and forth to the brouser or texts to engage with the tasker. Re price, you should be able to be charged by the half-hour. My tasker was there less than two hours but I was charged for two (there wasn't a minimum), plus the Taskrabbit service fee which is far too high. You should charge a finders fee of only 10-20%, but it ends up being 35-40%. That's egregious. I will look around next time to avoid paying that Taskrabbit add-on charge.
Date of experience: July 18, 2024
Reply from Taskrabbit North America
Hi Mike! We value your experience and have passed your feedback up to our teams as we continually work to improve the community experience, and your sharing lets us know how we can do that.
I’d give a zero if I could
I’d give a zero if I could. I was billed for work/time not completed. Even provided photo and security camera time stamped evidence. The whole experience was disappointing and the resolution not acceptable.
Date of experience: July 20, 2024
Reply from Taskrabbit North America
Hello! We sincerely apologize for this bad experience. Please note that we have dedicated support working around the clock to help the community, so I recommend you get in touch to review this matter, visit help.tr.co, and click the "Contact Us" button to submit a new email to our team as soon as possible.
The person who helped me was polite
The person who helped me was polite, warm, efficient, and skilled--everything I needed.
Date of experience: July 17, 2024
Our installer was great
Our installer was great. All the furniture was put together awesomely. Neatly tucked away all the waste and did an overall excellent job.
Date of experience: July 19, 2024
The installation was fast and…
The installation was fast and efficient. It was an excellent job and I am very pleased.
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Date of experience: July 23, 2024
Great Experience
Very good and fast service for my furniture assembly. I will use them again and definitely recommend them to anyone.
Date of experience: July 20, 2024
The tasker was prompt and careful.
The tasker was prompt. He kept me apprised of his time during the morning and made it on time. He was courteous, very nice to talk to.
He took precautions and made sure my wood desk file cabinet was not scratched.
Date of experience: July 20, 2024