Toluna Reviews

82,681  •  Great
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

What a load of crap

What a load of crap. No way to ever get your payout. No actual help desk. They send a zillion "surveys", get your info and as you start answering the survey it disappears or kicks you off the platform. I actually enjoy answering surveys so it's just silly fun for me but they are basically stealing data and never offer a way to access the pay out. It is a stupid useless waste of time. They are scamming poor folks basically. Ive tried so so many surveys and rarely ever reach the end of one. Ive reached out trying to find way to cash out. There is no way to do so. Scuzzy.

Date of experience: July 27, 2024

Rated 5 out of 5 stars

The survey is great and interesting

The survey is great and interesting. I like the idea of taking the survey and earning points. Toluna is a great platform for doing what I love.
Thank you Toluna and keep up the great work.

Date of experience: July 26, 2024

Rated 1 out of 5 stars

Extremely Disappointing Experience

Extremely Disappointing Experience

I have had a terrible experience with this app. Despite completing surveys quickly and earning points (up to 20,000), the points always remain pending and are never credited to my account. I've sent numerous emails (over 100) but have received no satisfactory response or solution. The customer support is non-existent, with no responses even after 24 hours. This app feels like a complete waste of time and appears to be a scam. I spent hours trying to earn money through this app, but it has proven to be a fake and unreliable platform. Avoid it at all costs.

Date of experience: July 22, 2024

Rated 1 out of 5 stars

AWFUL

Your customer service team is HORRENDOUS. You never believe customers or even listen to them when they submit a ticket, it's like you just have canned responses ready to go and don't care about what your users are actually telling you. I provide proof in screenshots that I completed a survey and there was a TOLUNA ERROR and customer service is arguing with me over 1400 points, and giving me some BS canned response. LISTEN TO YOUR CUSTOMERS. I left Toluna when you switched your site. Decided to give it another try about a week ago, but I'm starting to see why I left. It's not worth the hassle having to argue for every point when your site has issues.

Date of experience: July 21, 2024

Rated 1 out of 5 stars

Waste of Time

Doesn't pay nearly enough, you would have to do like 250 ten minute surveys just to make 35 pounds. Should be illegal. Will continue to spam your inbox after you unsubscribe.

Date of experience: July 22, 2024

Rated 4 out of 5 stars

Help appreciated.

Really appreciated all the help given to me when I was trying to change my email address from one provider to another.

Date of experience: July 23, 2024

Rated 4 out of 5 stars

You're not going to be rich by…

You're not going to be rich by completing surveys for Toluna but you will be compensated and feel that your opinions matter!

Date of experience: July 24, 2024

Reply from Toluna

Hello,

Thank you very much for sharing your positive experience with us and the community!

Don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love the opportunity to bring your Toluna experience at a 5-star level ⭐

Keep influencing your world!
Toluna Team

Rated 2 out of 5 stars

Unable to get correct surveys since…

Unable to get correct surveys since past 12 surveys atleast. Most of the surveys are being disconnected saying that this profile doesnt match. In case it doesnt match, please do not send that link for survey. Thank you ! Points are not increasing for redemption.

Date of experience: July 26, 2024

Reply from Toluna

Hello there,

Thank you for taking the time to share your feedback with us and the community!

Each survey we offer has its own specific respondent needs and targets, and our clients make important business decisions based on responses received from our members, so we must implement complex quality controls to make sure they are part of the target the client is looking for.
Make sure to have all your profile surveys complete and keep them updated every six months. This will ensure you receive better targeted surveys and thus improve your qualification rate as much as possible.

If there are specific disqualifications you'd like to discuss or any other challenges you've encountered while using your Toluna account, we're more than willing to assist. Kindly reach out via the app's contact form or https://www.toluna.com/contact-us and share comprehensive details about the issue(s). We'll promptly investigate and provide a response as swiftly as we can!

Keep influencing your world!
Toluna Team

Rated 5 out of 5 stars

Surveys are easy to understand .not too…

Surveys are easy to understand .not too long wish I would qualified more. Great organized site

Date of experience: July 25, 2024

Reply from Toluna

Hello there,

Thank you very much for taking the time to review us! We are absolutely thrilled to hear that you enjoy being part of the Toluna Influencers community, and we highly appreciate the love and support ❤

If you have any questions or concerns, we remain available via the app's contact form or at https://www.toluna.com/contact-us - don't hesitate to get in touch!

Thanks again,
Your friends at Toluna

Rated 3 out of 5 stars

I'll Persevere

Surveys are easy to negotiate but do take a lot of time to complete. I have been receiving a lot of notifications that Toluna has run out of surveys,

Date of experience: July 26, 2024

Rated 1 out of 5 stars

Customer service needs alot of work

I contacted the customer service for Toluna via email a few days ago and still havent received a reply. I was asking about an email for a reward redemption as it doesn't specify what to do with the information sent . So I asked and got no reply

Date of experience: July 21, 2024

Rated 5 out of 5 stars

Sign up process

It was easy to follow step-by-step instructions that got me through my initial sign-up process.

Date of experience: July 24, 2024

Reply from Toluna

Hello there,

Thank you very much for taking the time to review us! We are absolutely thrilled to hear that you enjoy being part of the Toluna Influencers community, and we highly appreciate the love and support ❤

If you have any questions or concerns, we remain available via the app's contact form or at https://www.toluna.com/contact-us - don't hesitate to get in touch!

Thanks again,
Your friends at Toluna

Rated 5 out of 5 stars

Not bad

I have been a member for a few month by now,so far did not encounter any major issue.Recomended to try.

Date of experience: July 25, 2024

Reply from Toluna

Hello there,

Thank you very much for taking the time to review us! We are absolutely thrilled to hear that you enjoy being part of the Toluna Influencers community, and we highly appreciate the love and support ❤

If you have any questions or concerns, we remain available via the app's contact form or at https://www.toluna.com/contact-us - don't hesitate to get in touch!

Thanks again,
Your friends at Toluna