82,682 total
Toluna is very helpful in terms of finances.
Date of experience: March 14, 2023
Reply from Toluna
Hello Jhunar,
Thank you for your wonderful review.
We are glad to hear that we could make a positive impact on your life.
Warm Wishes,
John
Date of experience: March 30, 2022
Reply from Toluna
Hello Liwhanne,
Thank you for taking the time to share your positive experience with us. Your feedback means the world to us and motivates us to continue providing the best service possible.
Warm Wishes,
John
With every incoming survey, if you expect to provide honest opinions, you ought to provide atleast 20points for atleast getting in. If we do not match the survey, exiting as such is not good.
Date of experience: March 26, 2023
Reply from Toluna
Hello Nithiya,
Thank you for taking the time to share your feedback, much appreciated!
Rest assured that we have taken it into consideration and we are actively working on enhancing both the survey experience as well as the incentive model.
In the meantime, please don’t hesitate to vote on sponsored polls, play games, or participate in the different initiatives launched by Toluna Team that can earn you additional points!
Whenever you have additional feedback to share, don't hesitate to send it to us at https://www.toluna.com/en_IN/contact-us. We always welcome our influencers’ suggestions and use them to offer you the most rewarding experience!
Warm wishes,
John
Reply from Toluna
Hello,
We appreciate your support and are grateful for your positive feedback. Your satisfaction is our priority, and we will continue to provide the best surveys possible.
Warm Wishes,
John
Date of experience: March 29, 2023
Reply from Toluna
Hello Rita,
Thank you for taking the time to share your positive experience with us! We're glad to hear we could be an avenue for you to generate some extra income.
If you have any feedback or suggestions for how we can improve your experience don't hesitate to reach us at https://www.toluna.com/en_AU/contact-us. Thank you for being a part of our community.
Warm Wishes,
John
I enjoy taking Toluna surveys however, I frequently get disqualified partially through the survey. That is frustrating as it is a waste of time when the survey is completed, it is worth the rewards that I have earned.
Date of experience: March 29, 2023
Reply from Toluna
Hello Katherine,
Thank you for sharing your feedback.
We understand that it is frustrating to be screened out from a survey, unfortunately, as our clients are looking for specific demographics, you may not always qualify. To ensure that you have the highest chance of qualifying and that you receive the most rewarding surveys, please complete your Profile Surveys and keep them updated every 6 months. This will allow us to continuously match you with the surveys that are most suited to you.
If you have any questions, or you wish to share your feedback/thoughts directly with us, don't hesitate to reach us at https://www.toluna.com/en_US/contact-us
Warm Wishes,
John
Scammers stay away ,this site must be shut down forever.Survyes doesn’t work,don’t pay on time ,Site is completely rubbish,100% waste of time.Hope someone to investigate this fraud.
Date of experience: March 28, 2023
Reply from Toluna
Thank you for sharing your opinion with us, Georgi! I'm deeply sorry to hear that the Toluna experience has not been as good for you as we would have wished.
I've managed to identify your Toluna account, and our records show that you've succesffully participated in our surveys and that you've also managed to request some of the rewards we're offering.
We aim for a seamless survey experience for all our influencers, but unfortunately, errors may happen on any digital platform and we can’t control the surveys hosted on our clients’ platforms either. A major factor in technical issues is that survey respondents are using a wide variety of operating systems or Internet connections, etc., and not all of these are necessarily compatible with the technology of a particular survey. For this reason, we always encourage our influencers to report in detail any technical issues they might encounter and we will do our best to resolve it and make things right! When contacting our customer service, please make sure to send as many details as possible about the issue you’re experiencing (i.e. the survey ID, screen recordings or full screenshots of the difficulties encountered, etc).
Nonetheless, I'll get back to you via email with additional details.
Keep in touch,
Katy
Toluna is one big scam. Don't be fooled like me. For two weeks I was solving surveys, suddenly my account was suspended for no reason. After my intervention, the account was unblocked, it was found that he was lying in the surveys. I sent 3 messages, got no reply.
employees always cover themselves with secrecy and do not tell what is the real reason. I was accused of using a VPN, which is not true. I proved that I don't use a VPN account was unblocked for a week. Today I wanted to exchange points for a card from Amazon and unfortunately the account no longer worked. If you want to lose your nerves and work for free, tolua is perfect for you
Date of experience: March 28, 2023
Reply from Toluna
Sorry to hear about your experience, Ryszard vel Marcin Wyrwa!
To ensure the highest possible level of quality of the data we gather for clients, we conduct ongoing quality checks of our members accounts across the globe that have been flagged as having the potential to jeopardize the quality, legitimacy and the security of our panel, and it seems your account was suspended once again as a result of one of these checks.
I will provide you additional details in the support case you opened.
Kind regards,
Serena
What an absolute waste of time. I mysteriously had my account suspended just after redeeming points due to “consistent issues” they claim they discovered when doing regular reviews. I answered all surveys honestly, so this makes no sense to me. I would not recommend this site to anyone unless you wish to waste a bunch of time responding to surveys and not receive any sort of compensation.
Date of experience: March 28, 2023
Reply from Toluna
I am sorry to hear about your disheartening experience, Emilie!
The sole reason behind accounts' suspension is noncompliance/ breaching of the terms and conditions to which influencers agree upon registration on the Toluna panel.
Nonetheless, I've identified your support case and I will personally review your case, and get back to you shortly.
Keep in touch,
Katy
I was really enjoying filling out the surveys and received my first gift card. Then the problems started !! I earned enough for second voucher, had confirmation that it was on its way. Then I was informed it had been cancelled, locked out of my account ever since. Not able to reset password as advised , not able to get a response from them. Wasted a lot of time !!
UPDATE:
I am pleased to say Katy has rectified this problem. I have now been able to log back in and did not loose my points. Thank you Katy
Date of experience: March 27, 2023
Reply from Toluna
Thank you for updating your review, Lawrence! I appreciate it and I'm glad I could be of assistance!
We remain available if you have any other concerns at https://toluna.com/contactus.
Best wishes,
Katy
The best earning app!! Highly recommended for those who wants to earn extra money :))) THANK YOU SO MUCH TOLUNA!!! <3
Date of experience: January 01, 2023
Reply from Toluna
Thank you for your wonderful review, Anna!
We are delighted to hear such positive words and we cannot express how much we appreciate you sharing your opinion of Toluna!
If there is anything we can do for you, just let us know at https://www.toluna.com/en_PH/contact-us - we'd be more than happy to help!
Warm wishes,
Katy
The way toluna pays out is very
poor you have to do a lot of work to even get to £5 that's 27000 points I have got 6 x £5.from 24/11/22 to the 12th of march that I have not been paid out on the customer service is very poor not like it use to be
05/02/2023 Gift Redeemed - UK Amazon 5 - 27000 points
08/12/2022 Gift Redeemed - UK Amazon 5 - 27000 points
24/11/2022 Gift Redeemed - UK Amazon 5 - 27000 points
24/11/2022 Gift Redeemed - UK Amazon 5 - 27000 points
24/11/2022 Gift Redeemed - UK Amazon 5 - 27000 points
12/03/2023 Gift Redeemed - UK Amazon 5 - 27000 points
not been paid in to amazon or revived a code like normal
Date of experience: March 03, 2023
Reply from Toluna
Sorry to hear about your recent experience, customer!
I would be more than happy to personally assist you further if you could kindly respond to my request of information here or submit a ticket at https://www.toluna.com/en_GB/contactus using 'Trustpilot review - follow-up' as subject.
Hoping to hear from you soon,
Katy
I have been taking surveys on this site for about a year or so, and lately i have been trying to redeem a gift card but unfortunately the one i usually redeem was out of stock.
I logged out with about 150,000 points in my balance (equals about 50$), the day after i went to check if the gift cards have been restocked so i can redeem, next thing you know my account was suspended rendering the 50$ that i earned irredeemable and waste of time.
Date of experience: March 16, 2023
Reply from Toluna
Thank you for taking the time to share your experience, Kevin! Sorry to hear that it was a negative one!
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended.
Nonetheless, I've identified the support case you opened and I will get back to you via email shortly.
Keep in touch,
Katy
After completing surveys for the best part of a year I decided to exchange my points for Tesco Vouchers which never arrived either by post or email.
I chased this up and was told it would be looked into but I never heard anything else about it.
I still get sent several surveys a day but just delete them.
Date of experience: March 24, 2023
Reply from Toluna
Sorry to hear about your experience, Paul!
It seems that your vouchers have been processed and sent to you via email, however, it is possible that the rewards notifications have been caught in your spam/junk folder.
I'll get back to you via email shortly.
Keep in touch,
Katy
Toluca is a rip off. I tried to redeem my points and they would not accept my PayPal email. I added another email to my PayPal account and changed my Toluca account to this email. Now they will not let me login to my account and will not send me an email to reset my password. I am retired and every dollar I can get is important to me. DO NOT USE THIS SITE THEY WILL NOT PAY YOU!!!!!!!
Date of experience: March 23, 2023
Reply from Toluna
Sorry to hear about your experience, Jett!
I've managed to identify your Toluna account and I can confirm that it is active and functioning properly. However, it seems that you didn't verify your new email address after you updated it.
I'll get back to you via email shortly, so that I can further assist you.
Keep in touch,
Katy
I'm not able to get in, when I select 'forgot password' no email is received! I tried (to test) to register my email again, and it said that I already have an account.
So where are my password reset emails going (no they are not going to junk/spam)?
Date of experience: March 24, 2023
Reply from Toluna
Thank you for sharing your experience with us, Chrissy!
Unfortunately, I couldn't identify your Toluna account, hence I kindly ask that you respond to my request of information here or send me an e-mail at support@tolunahelpdesk.zendesk.com with the title ‘Trustpilot review – Follow-up’, so that I can personally assist you further.
Hoping to hear from you soon,
Katy
Complete SCAM! I earned 40000 points for a tesco gift card, they logged me out and it won't let me log in also got an email to say my gift card has been cancelled. What a waste of my time
Date of experience: March 22, 2023
Reply from Toluna
Sorry to hear about your experience, Poppy!
To uphold a high standard of quality on our panel, we run regular quality checks and it seems your account was flagged again in one of these checks and was subsequently suspended.
Unfortunately, I couldn't identify your Toluna account, hence I kindly ask that you respond to my request of information here or send me an e-mail at support@tolunahelpdesk.zendesk.com with the title ‘Trustpilot review – Follow-up’, so that I can personally assist you further.
Hoping to hear from you soon,
Katy
So far so good with Toluna I redeemed my first $20 PayPal reward and it took 2 weeks to arrive in my account. I assume that is due to a quality check of the surveys completed. The only issues I have had is a few bugs in some of the surveys I have entered and they crash.
Date of experience: March 20, 2023
Reply from Toluna
Thank you for taking your time to share your opinion, Damon! We are beyond happy to hear that you are satisfied with your Toluna experience!
Since the automatic reward request email notification is received, the PayPal payment request may take between a few days up to maximum 3 weeks to be processed. This happens because our Incentive team will perform multiple checks on all the requests prior to forwarding the payment list to PayPal, where other security checks are performed on their end.
Please feel free to continue providing feedback about our services. We look forward to offering you the 5 stars experience you deserve!
All the best,
Katy
I was really enjoying using this site but then randomly when I accumulated 60k in points I wasn’t able to log in. I contacted them and was sent instructions to reset my password, which didn’t work. Contacted them a further 5 times and they keep sending me the same email with instructions on how to reset my password even though I’ve repeatedly told them it doesn’t work. The email is generic so they’re clearly not reading my complaints. Feel ripped off as I spent ages on the surveys and they won’t do anything to help. Unfortunately I’d recommend avoiding them.
Wee addition. Received an email saying my account had been banned which I found bizarre as I hadn’t been using the site more than 2 weeks and hadn’t even received any rewards yet. Someone said they will look into it for me. Really was enjoying the surveys but I find this quite bizarre
Date of experience: March 17, 2023
Reply from Toluna
Sorry to hear about your experience, Benjamin!
Please note that some types & subtypes of issues are designed to send automatic replies in order to make our helpdesk as efficient as possible. We understand these automatic notices might not apply to everyone, so simply replying to this email will ensure a support representative will look into your request as soon as possible (usually within 1 business day).
To avoid any unnecessary delays we ask that you only open different support cases if you have different inquiries. When necessary, please follow-up on the specific queries. The reopening of multiple support cases on the same issue will not prioritise your inquiry
Rest assured that I've identified the support case you opened and I will get back to you via email with additional details.
Keep in touch,
Katy
Shame you cannot give zero stars. Awful website, constant issues. Surveys are rare, payments are atrocious. Cancelling my account as it is a complete waste of time.
Date of experience: March 17, 2023
Reply from Toluna
Thank you for sharing your thoughts, Jordan! I am sorry to hear that you are not satisfied with your time on Toluna.
Some research studies seek to gather opinions from people who have prior experience with a certain product, for example. Sometimes our clients want to hear from a certain target group depending on several factors (such as age, gender, income, etc). Preferably we can deduce this information from your profile, entered when registering, but sometimes information is not available. You are therefore asked to answer a few so called “screening questions” at the beginning of the survey to ascertain if you fit the profile required. Usually there are a few screening questions at the beginning of the survey, to make sure that we get the right number of participants from each target group.
In order to have the most satisfactory and fulfilling experience on our panel, it is essential that your profile is up to date with all of your profile information completed. Additionally, to make sure that your chances of being disqualified are minimized, we recommend that your profile surveys are completed and updated every 6 months. This will allow us to send you more targeted survey invitations in which you have a higher chance of qualifying and which are usually more rewarding.
If you wish to discuss your earning opportunities in more detail, I kindly invite you to send me an e-mail at support@tolunahelpdesk.zendesk.com with the Title ‘Trustpilot Review- Follow-Up’ and I will personally assist you.
Thank you for your understanding,
Katy
