Best in Bicycle Store

2 days ago

ME

Purchased an H7 ebike with 40Ah battery, but they ran out of 40Ah batteries. They gave me a choice of canceling order or paying another $100 to upgrade to 60Ah battery. I didn't need the bigger battery, but I decided to pay the extra for the upgrade rather than cancel. They shipped the bike quickly and tried to help out with FedEx delivery problems, so they were fairly responsive. I have not had the ebike long but have been happy so far with the quality. Waiting to get promised free basket package yet though.

5 hours ago

JO

Excellent fast service

13 hours ago

KM

Extremely fast shipping, just very efficient and effortless all-around

13 hours ago

PI

Easy, fast shipping, great price

14 hours ago

RY

Love this team! I'd never buy a bike from anywhere else!

18 hours ago

Do not buy a bike from this company. We purchased a bike for my son for Christmas and he rode it until he broke his leg 2/3/24. He was not cleared to ride the bike until May where the bike remained in the shed. When my son started riding the bike again the right pedal fell off and it seems he may have stripped it trying to put it back on but because they did not assemble the bike they said it was our issue. A few weeks later we took a look at the bike to see what we could do and the tire fell off. We were told to bring it to our local bike shop. After $400 and my son only riding this bike for a little over a month we should not be responsible for this. This company does not stand behind their product. I’ve seen many many people having these same issues with the bike. Also whe. We received this bike it did arrive with a few scratches but I did not report this because it was a Christmas gift and I wanted my son to have it. If you do decide to buy a bike from here and you see any flaws please report it immediately. Other wise buy from your local bike shop City Grounds will send you there anyway to fix their faulty products.

18 hours ago

BR

Got my bike in a timely manner. Ran it oftern for almost a year. Then connection errors. There are a lot of wire connections. So no big deal. Reseated all connections. It didn't fix the problem. Called customer support. Talked to someone who pulled up my order and saw it was under warranty. Offered to send a new screen unit out. I waited 3 weeks with nothing. Called again and was asked to send a photo. Sent a photo. waited a week. Called and now supposedly they are sending a replacement....In the mean time most of the summer is gone and no bike to enjoy.

17 hours ago

OR

I plan to order again.

17 hours ago

KA

The continual improvement of the videos and products and push you give people.

An hour ago

JC

IBKsport had the spokes I needed to fix my wheel. Shipping was fast and the price was right.