89 total
Disaster. Put bike together. No instructions about the battery pack. Tried to power it on. Nothing. Blank screen. No ability to contact technical help other than an email that gets no response. So disappointed.
Date of experience: July 24, 2024
We got 2 bikes and for 20 minutes they worked till one pedal assist quit working. I contacted VIVI and they responded immediately. They said I needed a new pedal assist sensor which may have been compromised during shipping. They didn't just send me the part they sent me the part and the tools to change it plus a video on how to do it. Another 20 minutes later and the bike is working fantastic. We have since put at least 30 miles on the bikes and they are excellent I highly recommend them and I recommend the company for backing the product the way they did.
Date of experience: May 07, 2024
Everything went pretty smoothly the process could have been differently maybe. But bottom line problem was taken care of and I am a happy camper again. Would definitely continue to do business with this company because of the fact that they make sure that the product is taken care of.
Date of experience: May 06, 2024
We have a battery that arrived nonfunctional. The company has not fixed the problem. They keep asking us to send videos, which we have. Still no fix provided.
Date of experience: June 03, 2024
Reply from Vivi Bike Official
Dear customer: Hello. We are very sorry to bring you a bad shopping experience. If your battery does not work, please contact our after-sales customer service as soon as possible (email: service@viviebike.com). Our after-sales customer service will contact the technicians to diagnose the fault for you based on your purchase information. If the battery does not work after diagnosis, we will also provide you with free replacement support. Normally, our customers will respond within 24 hours on weekdays. Please be patient and we will handle it for you as soon as possible. Thank you!
Been trying for two weeks to exchange bike because of major mechanical issue,and because i dont know hoe to email video of the problem after at least trying 9 times they REFUSE TO EXCHANGE BIKE,OR GIVE ME A REFUND. BUT THEY CLAIM 30 DAY RETURN OVER MAJOR ISSUE LIKE THIS,AND ONE YEAR WARRANTY! THANK GOOD IT HASNT BEEN A YEAR,THEY WOULD REALKY EMBARASS THEMSELVES.
Date of experience: May 04, 2024
Reply from Vivi Bike Official
Dear Customer: Hello. We sincerely apologize for bringing you a bad after-sales experience. If your bicycle has a serious mechanical failure and you cannot ride it, please contact our official after-sales customer service as soon as possible (email: service@viviebike.com). Our after-sales customer service will contact technicians to diagnose the failure for you based on your purchase information, and provide you with replacement support for the corresponding accessories. Thank you!
No customer service per se, just chat boxes. Which we all know rely on standard responses. I purchased a VIVI bike through TEMU. Vivi was shipper. I did not receive bike. VIVI says it was delivered. I have photo proof but I dont think anyone bothered to look. They are sticking to, "it was delivered", sorry no refunds. Credit card company disputing charges. Buyer beware
Date of experience: June 03, 2024
Reply from Vivi Bike Official
Dear customer: Hello. We are very sorry for bringing you a bad shopping experience. If you have not received your package, please contact our after-sales customer service (email: service@viviebike.com) and provide your order number. Our after-sales customer service will handle it for you as soon as possible. Under normal circumstances, email customer service will provide you with support services within 24 hours.
I continue to be impressed by the Vivi Bike Company. I bought the bike a year ago and it has been a joy to ride. I hammer it hard and it keeps on coming back for more.
Now, I've had two interactions with the Service Department and I am blown away by their excellent responsive to my requests for support. I recently discovered two broken spokes on my rear wheel and the shop where I get my bike fixed did not have that spoke. I contacted Vivi contacted for replacements and received the replacement spokes quickly. And the cost for the replacement spokes was really reasonable. I had a similar experience last fall when I needed to replace my lost battery keys.
These guys are really good. Buy a bike from these guys.
Date of experience: March 19, 2024
I've had only a few experiences with VV bikes What I will say is that although shipping takes a while. It's worth it. My husband absolutely loves his bike and without it for a few weeks because of the battery dying. He was quite unhappy seeing the battery arrive and him jumping directly on the bike immediately after it was charged. Was a god sent thank you
Date of experience: January 24, 2024
The bikes arrived intact. The assembly was relatively easy after I figured out the first. My family couldn’t figure out how engage the motor until, I located the throttle. Overall I am completely satisfied from ordering, until assembly and riding! I recommend this to all, especially those of you, like myself don’t have a ton of money!!!😀😀
Date of experience: December 27, 2023
I purchased a new Vivi e-Bike fast charger and it works better than my expectations. It was an easy purchase on the Vivi site and it was shipped quickly. This goes along with my previous Vivi e-Bike experience, as it is a quality bicycle.
Date of experience: December 23, 2023
We love our bikes and the fast response when we accidently damaged one of our bikes. Getting replacement parts was easy
Date of experience: April 22, 2024
Shipping was on time but bike runs uneven with power surge and 2 chips and scratches but does work that's why I even gave it 4 stars didn't contact vivi because they can't fix it anyway
Date of experience: November 04, 2023
Reply from Vivi Bike Official
Dear Customer: Hello. We're sorry for the issue you're experiencing. Due to the inevitable squeeze and collision during transportation, your bicycle may have some scratches. On behalf of the operator, we would like to apologize to you. We will put some spray paints on the official store in the future, hope they can help you, thank you!
Fast shipping, well packed, arrived in very good condition, all assembly tools included.
Rear derailleur adjustment should be checked.
Date of experience: March 19, 2024
I bought two MT26G e bikes; one of which has a defective cadence sensor; which results in "pedal assist" and "pedal boost" not working properly; second bike all works properly. So far, I am not getting any response from Vivibikes to replace defective sensor.
Date of experience: March 18, 2024
Reply from Vivi Bike Official
Dear Customer: Hello. Thanks for your feedback. We see that you have contacted our after-sales customer service. I will contact customer service to follow up for you. If the technician determines that there is a problem with the sensor, our after-sales customer service will replace it for you free of charge, thank you!
This has been an awesome bike for my 12 year old.
Not to mention I have to take it out when he isn't riding.
Really is a great bike! I did a lot of searching and what I found was a gem.
From the great pricing to ordering and receiving the bike couldn't have been easier.
I had a local bike shop friend put it together for me. Little over an hour he was texting me pics and it was ready to go. No issues assembling my guy said and he also said the bike seemed like really good quality and the pricing I paid was really good also.
Two thumbs on on the entire experience.
Date of experience: January 19, 2024
The purchase was ok, the shipment was fast. Unfortunately the support chat was not active and we got our invoice only the next day after we asked it. The packaging was very good and we are enjoying our bikes already.
Date of experience: January 25, 2024
The company was prompt about keeping you up to date on your order .I got the order pretty fast . I only have one complaint , it would be that the video for installation could be a little better. But over all the experience with this purchase was great and the item is packaged well.
Date of experience: February 17, 2024
I had to pay for what should be a warranty Item. I got my M026TGB bike Sept 6 2023 , by January 2023 my headlight went out, and the replacement would not turn off so Vivi Told me I needed a new Brushless motor controller and to purchase it on the website period, on a bike 6 months old.
Date of experience: February 16, 2024
Reply from Vivi Bike Official
Dear Customer: Hello. Your controller is currently under the 12-month warranty. You can contact Vivi customer service on the platform where you purchased the bicycle to obtain partial refund compensation, or you can contact our after-sales customer service (email: service@viviebike.com). Our website customer service will provide feedback to the after-sales service center, and the after-sales service center will arrange for the customer service of the platform you purchased from (Walmart/Amazon, etc.) to contact you to handle a partial refund for you!
The entire process from purchase thru delivery was Excellent...Our 2nd Vivi bike
Love 💗 these Bikes
Date of experience: March 27, 2024
Really like the bike. Assembly was straightforward.
I would increase the length of the seat post as it was too short and had to buy new ones on both bikes.
Also a key or some mechanism to ‘turn off the bike’ would be good so the battery can be left on the bike if on a rack while in class and not in use.
Overall, really like the bike.
Date of experience: March 21, 2024
