Bike Arrived in Disrepair (UPDATED)
UPDATE: I have received the replacement bike and was able to put it together. Putting this bike together takes longer than you'd hope. About an hour if you are handy, definitely longer if you don't do this often. The bike is heavier than you'd expect and I wish it locked into place once folded to be carried easier. Some parts and pieces really aren't the most thought out but still come together. The rear rack I had to really man handle to line it up in order to screw it in place.
During my initial ride the gear shifter seems to have some issues moving between gears properly from 4-7. I've had to tighten the handles and hope it won't be a continuous thing to redo, as it is a hazard. It does get up to speed and is amazing for the hill I live on. All electrical works properly, but I have yet to try the front light. Overall, 2/5 the customer service is great, the discount is the only reason I'm keeping it, and the bike is frustrating in ways that have to be redesigned.
Initial Review: The company delivered a bike that was in disrepair. I was unable to put the peddles on, the bike seat, or the rear rack. There was dust on the bike as if it had been sitting for a long time in a garage, and the paint is chipped in some places. I am being delivered a new bike and will update.
Date of experience: June 27, 2024