Amazon Reviews

Amazon is thieves and liars. Don’t order anything and then cancel cause they will do everything they can to ensure that your pending transactions stays in that status as long as possible and then lie over and over about it They will blame everyone but themselves and patronize you and talk to you like your stupid and don’t know how things work. Cancel an order and they ensure you’re not getting access to YOUR money as long as they can drag it and refuse to help. Make excuses.

Date of experience: July 26, 2024

Amazon "Limited" my account after I updated my credit card information and placed a small order. They cancelled the order and sent a weird email to "verify my account"

They need a picture of my drivers license, a bank statement, credit card statement and so much more. All uploaded to a sketchy cloud service!

OK Amazon. I need a customer support phone number and a way verify the identity of the employee and the email I received before sending you my sensitive information. Your turn.

Date of experience: July 24, 2024

Amazon brings products to me which I was able to select based on a decent amount of information provided to me on the website. Pricing is clear, monetary transactions work smooth, security on login etc. seems high. 1 star less as it started delivering products via it's own branded vans, which results in me, living in NL, not being able to make selections about where and when the package is going to be dropped off anymore (e.g. package delivery station on the next day or anything like that)

Date of experience: July 22, 2024

Used to be a great company, but now they have subbed deliveries out to random cheap couriers, they are either late or never arrive.

My son has to travel for work next week and old Satnav has "died". Ordered a new one and paid extra for next day delivery. Due today, been here waiting, when suddenly an email arrived confirming its been delivered and "handed to resident" ... what a load of crap! I went to Amazon website and followed the info on requesting help with a delivery and there is nothing they can do until at least Tuesday ... I PAID for overnight delivery so expect it to be here. I NEED it by MONDAY, not TUESDAY ...

Date of experience: July 26, 2024

The reliability of Amazon in a general term is becoming worst than that of a company that has just knowingly crapped on their customers. Getting too big to care about said customers is when life changes quickly. Find more small businesses to fulfill your needs. Show them that no company is bigger than its customer base, because without us they are just a nobody.

Date of experience: July 22, 2024

I was offered, in writing, an Amazon gift voucher if I wrote a 5 star review for a company that I purchased from. I forwarded it to Amazon via their complaint procedure. I was informed that they were investigating, then nothing. My original review was taken down and I was eventually told by Amazon that I can no longer review the product and that they will not be informing me of their decision regarding my complaint. What a waste of time!!
Tempted to accept the voucher in future if offered again!

Date of experience: April 02, 2024

TOTALALLY UNCARING COMPANY WITH NO INTEGRITY! THEY DO WHATEVER THEY WANT, WITH NO CONEQUENCERS. THEY OFFER AND SELL DISCOUNTS THEY DO NOT HONOR! THREATEN ME WITH WITH REPORTING AND CANCELLING MY ACCOUNT BECAUSE I CALL THEM OUT ON THEIR BULL! WORKING ON CANCELLING THEM! AND SPREADING THEIR BS!!!!
I WAS ALSO CONTACED WITH A POST CARD TO LEAVE A 5 STAR REVIEW, IN EXCHANGE FOR CASH!

Date of experience: July 25, 2024

Ordered an almost 100.00 Lasko fan from Amazon. Item was delivered with the box damaged upon arrival & fan completely bent around the casing so much so it couldn't even be closed correctly cause of the bent metal that created a huge hole. Yes Amazon customer service is going to refund the money but the fact that either Amazon or it's delivery company-UPS have such little respect for their customers purchases that they would allow this to happen & not take better care of the items is absolutely unacceptable. This is most likely the last time I'm going to use Amazon, I can't support a company who doesn't take care of their customers items & will be very cautious when ordering an item if the item is being delivered by UPS.

Date of experience: July 26, 2024

Spent a lot of money with amazon but lately gone really downhill tried to speak with someone but impossible going back to local shopping shame it's gone down so much

Date of experience: July 26, 2024

I've never had issues with Amazon, I get really bad anxiety about shopping in person, I find Amazon good value, excellent for returns and so far any issues have been dealt with speedily. Well done Amazon.

Date of experience: July 22, 2024

Constant brush off emails. Anytime you complain they just tell you they are "investigating" and never do anything. Also CS can't do anything other than refunds. So the sellers bribe the Amazon Community managers to alter reviews, and there is no way to report the transgressions. Any attempts to contact are either fumbled by incompetent (and powerless CS), or outright blocked by corrupt Amazon Community managers.

Date of experience: May 14, 2024

I paid for next day delivery. I had an email stating the package had been delivered and handed to the resident. It hadn't! I am the resident. There isn't even a confirmation photo of the delivery, if the delivered even took place. Not impressed!

Date of experience: July 27, 2024

I have just cancelled my Prime membership after over a decade. 3 times in a row the driver haven't delivered my items. I have been rescheduling and rescheduling deliveries and they are not arriving. I'm a disabled person and just been accused by one of the agent to wanting free stuff which is not true, I just want my stuff bc I physically cannot go out and get them often. Went through 5 agents just to be told oh well the tracking system takes time to update..I HAVE ORDERED MY ITEMS TWI DAYS AGO WITH NEXT DAY DELIVERY!! One of the most ableist and neglectful company ever! Used to be good, now it's going downhill and I hope other companies going to take over bc this is absurd for paying Prime and not getting anything. What's the point of paying for it? Absolutely no point!

Date of experience: July 25, 2024

The prices have to be watched, especially with subscribe and save. There is a unique selection of items that are sometimes hard to find elsewhere.

Customer service is abysmal, just awful. Providing you don't have an issue, all is well, but when you do, good luck because they don't care.

Date of experience: July 10, 2024

it is bad enough that your drivers do not allow time for your customers to get to the front door but what is worse is that having rung the bell and immediately walking off they then leave the parcel in full view of the whole street. No attempt to move it to the side of the door. I have a porch so no excuse, even though I was home at the time !! Happens time and again

Date of experience: July 26, 2024

Absolutely disgusting customer services. Why use businesses like Evri who say they have delivered when they haven't?.
DISGUSTING AMAZON. Start looking after your customers fgs.

Date of experience: July 26, 2024

Numerous deliveries have been made to my residence by the same driver. A driver who has been disrespectful calling me out my name. All because I have repeatedly asked for packages to be placed behind the gate on porch instead of on the steps and or pillar to be stolen. I've had packages stolen and installed a gate to keep this from occurring. I've contacted Amazon on numerous occasions being assured he would not deliver here again lies and packages would be placed in the appropriate place lies. I'm sure my few thousand spent a yr is nothing to them. They will say whatever to try to make you feel better about the next order but obviously do not care. I refuse to spend money for things to be stolen and talked to like trash. The whole purpose is to help accommodate those who can't get out and shop. I will support local caring considerate companies in the future. Today is not the only day this has occurred.

Date of experience: July 25, 2024

Well I don’t know where you hid Amazons Great Ratings however, I have been with them 11 years. Amazon is my Ideal of Probably the greatest commercial product, household, e-commerce, anything you can imagine Best Perfect Service in the world. I have received every order and I’ve made thousands of Online purchases from Amazon in my entire life. I’m so happy they are a part of my experience and my day. I have never ever in 11 years had a problem with Amazon. And I pray I will continue a wonderful trade with them. I cannot imagine anything better.

Date of experience: July 20, 2024

If there was an option below one would have selected that. Call Center agents based out of Philippines standard computer generated replies no empathy. Ordered a microwave delivered a carpet cleaner, want me to place an order again instead of replacing the item. Call taken by an agent named Jill rude and abrupt. Escalated to supervisor who again was the same. Rushed the call called the microwave furniture instead of electronics the entire time. Horrible customer service.

Date of experience: July 22, 2024

I am getting frustrated , I make purchases through Amazon for convenience and based on delivery times & dates and I do not think that Amazon sellers nor Amazon as a retail venue should advertise they can deliver "same day" , "next day" or even "Prime delivery" when they CANNOT fulfill the transaction according to the terms when the item(s) were ordered . This happens more times than not , it's aggravating and that is the point of this review !

Date of experience: July 25, 2024