SHEIN Reviews

203,772  •  Great
TrustScore 4 out of 5

4.2

In the Shopping & Fashion category

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Reviews4.2

203,772 total


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Rated 5 out of 5 stars

Shop SHEIN !

The packages come on time and sometimes before the date it’s supposed to which is great ! Everything always comes neat and packages well !! Literally love SHEIN !

Date of experience: July 25, 2024


Rated 5 out of 5 stars

The items purchase was a great fit some…

The items purchase was a great fit some though was smaller than expected.
The hand stitch machine was a disappointment as it did not work.
The shoes fit just right I finally got my right size. The jewelry was good but some of the rings was not a perfect fit, that is the ones in the sets.

Date of experience: July 09, 2024


Rated 5 out of 5 stars

I absolutely love Shein

I absolutely love Shein. I buy items for myself and my children. Great price, lovely range of items. I absolutely love the teenage boy range of casual shorts and t shirts. People have actually stopped me and asked where I brought my son's clothes from as they are bright coloured with great designs. Which he looks really handsome in.

Date of experience: July 24, 2024


Rated 5 out of 5 stars

Pleasant experience

I ordered several clothing items. They were all delivered earlier than anticipated. Disappointed in some articles of clothing but they were so inexpensive that my expectations weren't high. I returned items I didn't want. Return process was seamless and refund was prompt!

Date of experience: July 05, 2024


Rated 5 out of 5 stars

I love buying clothes for Shein

I love buying clothes for Shein, it so cheap and cute. I always save some nice tops and pants so i can mach my outfits. Shein has the perfect kind of thing that i need, and that we all need. My dog always wear clothes from shein and i buy all his accessories from there. WE LOVE IT !!

Date of experience: July 10, 2024


Rated 5 out of 5 stars

My thing is having good customer…

My thing is having good customer service n support is so important and it's always been good getting good prices n deals being appreciated and getting our merchandise quickly as possible for a decent price. Keep getting better ty so much I love shein!!!

Date of experience: July 10, 2024


Rated 5 out of 5 stars

SHEIN, IS FANTASTIC, be wise in your selections

I buy all my maxi dresses and cami tops from Shein because I wear them in my home while gardening and they fit my lifestyle. The prices are great, but I only buy the more expensive maxi dresses when marked down below $10.00 and I own many high-end maxi dresses. They offer what Burlington, Target, and Walmart offer but, are cheaper especially if you wait for the markdowns. Overall, the company is fantastic and I've never had a problem or had to return anything and I'm a gold card registered customer.

Date of experience: July 17, 2024


Rated 1 out of 5 stars

Don’t buy from SHEIN go do your search…

Don’t buy from SHEIN go do your search and you will find million of products sold, that contain chemicals that lead to cancer and infertility… and lotta health issues. Stop being fooled by the price and think about your health

Date of experience: June 05, 2024


Rated 5 out of 5 stars

Great value for money

I order lots of clothes from Shein for myself and my family. I'm mostly happy with my purchases but if not it's so easy to return any items that I don't want. Such good value for money. Highly recommend Shein.

Date of experience: July 23, 2024


Rated 5 out of 5 stars

What’s not to love

What’s not to love? Price, selection, customer service. Excellent.
Just read reviews, look at pics. Some things are slightly different than they look but no problem sending back.

Date of experience: July 12, 2024


Rated 2 out of 5 stars

Poor customer services

Poor customer services, banned my account for reason and now i cannot order, told me they cannot un ban my account, been buying everything from them since 2020, never had any issues. cant place orders

Date of experience: July 24, 2024

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️


Rated 1 out of 5 stars

Waiting no weeks for delivery

Waiting no weeks for delivery, customer service, what customer service. So no delivery and out pocket for purchase of the product. Honestly grab cash and dash. Spent in Total 8hours trying to get straight answer, please bots Stick em where Sun doesn't ____

Date of experience: June 30, 2024

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://es.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️


Rated 5 out of 5 stars

My experience was great

My experience was great, beasts I received my merchandise quick and not damaged. I love shopping from Shein, I can always find things that I need and want.

Date of experience: July 18, 2024


Rated 1 out of 5 stars

Beware appalling customer service

Beware appalling customer service. When I didn’t receive a refund for a returned swimsuit.

I had been following the tracking and then it disappeared saying no items matched the number.

I emailed Shein twice and they didn’t reply. Weeks went by and I went back onto their website and contacted them through chat. They eventually replied, looked into it and said ‘ after unpacking and inspecting the package they didn’t find the item returned’ it had clearly been stolen in the return process as I sent it back, it was one item sent and I’m unclear as to what they are referring to when saying inspected the package, which must have been an empty bag.

I have had a similar issue with Evri in the past, so beware of both companies.

I am obviously not shopping with Shein again.

Date of experience: July 27, 2024


Rated 5 out of 5 stars

My stuff got delivered before time in…

My stuff got delivered before time in good condition. Everything looked amazing. The colors were matching. The girly were amazing. Nothing was broken. This was over a good experience thank you SHEIN.

Date of experience: July 18, 2024


Rated 5 out of 5 stars

I love shein products

I love shein products, they arrive early or on time estimated. Website is very easy to use and get around on. Had to call one time and the lady I spoke with very nice.

Date of experience: July 25, 2024


Rated 4 out of 5 stars

My thing is having good customer…

My thing is having good customer service n support is so important and it's always been good getting good prices n deals being appreciated and getting our merchandise quickly as possible for a decent price. Keep getting better ty so much I love shein!!!

Date of experience: June 06, 2024