Fast response & very helpful
Date of experience: July 18, 2024
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Optimus Tracker
Product performed as advertised and was an excellent tool for monitoring movement of the elder individual it was utilized to protect.
Date of experience: July 09, 2024
Friendly customer service and any issues resolved quickly
Hello,
I have enjoyed my services with Optimus. They have friendly customer service and any issue are handle timely.
Date of experience: June 12, 2024
Apparently Verizon does work much…
Apparently Verizon does work much better in our area.
Date of experience: June 25, 2024
I truly appreciate the customer support.
I truly appreciate the customer support service. The phone line is answered quickly and I am able to speak to an actual person regarding my issues and they get resolved immediately! Thank you Brian for your patience and service.
Date of experience: May 07, 2024
Won't be disappointed
Easy to use and had really great features. Plus, customer service was super helpful.
Date of experience: June 18, 2024
Abner was amazing
Abner was amazing, patient and very eloquent with easy specifications! Thank you again Abner
Date of experience: July 10, 2024
Erick
Erick, was awesome. Knew his job. Very pleased. Give him a raise. Juan garcia 505 423 8500
Date of experience: July 08, 2024
It looks like they will probably work…
It looks like they will probably work out pretty well. The only problem with these that I can see is that they are rather large and when you put them in the rain tight magnetic boxes that even get larger and harder to conceal.
The other issue is it was sort of hard to figure out when they were charging and when they were already charged because once you plug them in all the lights are blinking instead of a constant on when it's totally charged. You don't know where the battery is. Got a full charge or not. Not quite sure why they made the GPS light and the cellular light. Blink rather than just the battery. Sort of confusing. I've taken both of them with me and tracked them along the way in my daily travels and they seem to work pretty doggone well.
Date of experience: May 10, 2024
my previous optimus tracker worked…
my previous optimus tracker worked better. This new one doesn't show me in real time and takes a long time to show me the exact location in real time.
Date of experience: May 09, 2024
Reply from Optimus Tracker
Good Morning,
Sorry to hear you are having some minor issues with the tracking on the newer device, this is something we can absolutely assist with to make the tracking better in your location! I could not pull up an account associated with the email you left the review with, so please reach out by email to Support@optimustracker.com from the email that is associated with your account this way our agents can look into the account and see what may be going on to cause the delays in reporting.
We look forward to hearing from you!
Have a great day.
Optimus Tracking
-NC
they are always responsive and super…
they are always responsive and super helpful when i need them. i highly recommend their product and services, no matter what the reason is : )
Date of experience: May 03, 2024
Had a problem with the unit called
Had a problem with the unit called. Customer service was resolved in minutes. Great customer service.!
Date of experience: May 30, 2024
The experience and service is very…
The experience and service is very good, it met my expectations very easy to use. Had the services for over a year never had issues really recommend 10/10.
Date of experience: May 09, 2024
Eric has always provided Excellent…%100
Eric has always provided Excellent service always helps me with any questions I have. He helps me and he goes out of his way. I currently have now 4 tracking. I had a car stolen and I wish I had installed it . I really regret that. Thank you Once again Eric for the help. 100%
Date of experience: May 20, 2024
Easy to use and great feedback from the…
Easy to use and great feedback from the gps unit. Very accurate and affordable. Thank you.
Date of experience: June 21, 2024