Optimus Tracker Reviews

I have used this tracker for a few years now, gives me peace of my mind for my motorcycle when I travel out of state. It's always worked great. The service, however, has been excellent. The one-on-one touch getting it wired correctly when I first bought it, right to an issue after I changed something lately. I left a chat message for them and got a call the next day that quickly solved the issue (my mistake). Always friendly, polite, and knowledgeable. Can't recommend Optimus Tracking enough.

Date of experience: June 24, 2024

Erick Torres is awesome!! Great attitude, extremely helpful and knowledgeable! He made the process actually kind of fun (even through the awkward "silence" times waiting for emails to come through..haha).

Date of experience: July 02, 2024

Optimus has always been helpful every time I’ve had to call. The trackers work great. Easy set up. I have over 20 of them now on different work trucks and it’s on point!

Date of experience: July 06, 2024

I highly recommend Optimus, which was very helpful in tracking family members during a cross-country trip. The quality of the data and the device were excellent, and customer service was also highly reactive, effective, and professional. A+ service from start to finish.

Date of experience: July 03, 2024

Great company to deal with.Each time we call, there is always someone that you actually talk to.They have answers to our questions . Highly recommend.

Date of experience: June 13, 2024

Erick, was awesome. Knew his job. Very pleased. Give him a raise. Juan garcia 505 423 8500

Date of experience: July 08, 2024

I called the number provided when I could not reach customer service from the app. I was pleasantly surprised to reach a live person (Erick Torres) that immediately was polite, professional and most importantly helpful. He took the time to understand my problem and was able to remedy the matter quickly and within my requested solutions. Erick did a great job and I appreciate his professionalism. I hope this is the only time that I need to call customer service, but I feel confident should I have to in the future.

Date of experience: June 24, 2024

Easy to use, customer service is great, tracker works perfect. Have on my commercial trucks.

Date of experience: July 02, 2024

I had an issue with the GPS not updating its position to the app or the web page. They worked with me by email to resolve the issue. Excellent customer service.

Date of experience: June 07, 2024

Erick, gave me the best service ever, he answered all my concerns also questions. I highly recommend you guys, from the bottom of my heart thank you so much. I’m so glad you guys have Spanish speaking staff ❤️❤️❤️ I really appreciate it.

Date of experience: June 18, 2024

I purchased the Omtimus tracker for my daughter’s e-scooter and it worked well for the purpose. Securing the tracker to the e scooter was a challenge for what I needed and when my daughter was not using her e scooter I could track her by find my IPhone. Also within a small space the tracer jumped around and would send annoying alerts. Ultimately I stopped using the tracker after a few months. When I got charged the annual fee $107, I thought to cancel. I called and John was very helpful to ensure I didn’t get charged again. He also gave a refund which was an unexpected delight.

Date of experience: June 12, 2024

Brian was very helpful. Explained everything in detail. I appreciate it because I was ready to cancel. Thank you Phil from Admiral.

Date of experience: June 25, 2024

The guy that helped me get my tracker going was very nice and knew what he was doing

Date of experience: July 02, 2024

No longer need the service. The device
Worked better than expected! Needed
To cancel subscription. Had trouble finding how to cancel on app. Found a
Number on Web. To my surprise, no wait
Time, Talked to Eric, Nice and professional, had my subscription canceled in no time. I will always go back
To this company’s service if need arises.
So refreshing To talk to a customer Rep. like Eric!

Date of experience: June 11, 2024

Every time I call someone from this company they go above and beyond to help me and I know they get tired of seeing me calling but in spite of that I still get first class treatment. I used to be with US fleet tracking they are no comparison I will never stop using y’all thank y’all so much I really appreciate it.

Date of experience: May 23, 2024

Excellent trackers! I also use them to track mileage on my trailers for routine maintenance. Battery lasts about a month on a charge. I had an issue with the battery life on one unit, they immediately shipped a replacement and a return label for the other. Great service!

Date of experience: May 20, 2024

Customer service was extremely helpful. There is always somebody there to talk to when I needed help and my unit went bad and they replaced it without an issue, without hesitation and even supplied the return label. Highly recommend Optimus trackers to anyone.

Date of experience: May 29, 2024

Your technician was able to get me a replacement device quickly when the current one stopped working. Peace of mind!

Date of experience: June 11, 2024

Optimus customer service is top notch. I rarely have any issues but when I have, I simply call and I'm able to speak with an actual human, which is amazing. They always solve any problems or issues while I'm on the phone with them. Everyone I have ever spoken with has been professional and friendly. Highly recommend the products, the company and commend them on their customer service.

Date of experience: May 24, 2024

If you are looking for an affordable and trust worthy gps tracker you can't go wrong with Optimus, I use the 3.0 wireless series for my business and I'm super impressed with the tracking and information you get while using these things, The customer service is top notch also..... 10 out of 10 and two thumbs up!

Date of experience: May 10, 2024