1,071 total
They won't answer calls. It's been over 10 weeks since placing an order that would 'arrive in 14 days'. Cannot even get in contact to get refund. I used to use frequently to support an Australian company, but the service has just been getting worse and worse.
Date of experience: July 04, 2024
I like to support Australian business because these days it must be hard to compete with Amazon and Ebay but they need to completely revamp the ordering and delivery process. It takes 30-35 days for your order just to be processed (let alone delivered) and on my last order it was day 44 and order was still unfulfilled and I had not recieved any notification about the delay. I called and requested a refund and they obliged, my money was back in my account in 3 days. I gave an extra star for at least being honest and reputable, but it just takes far too long and the prices aren't low enough to justify the wait.
Date of experience: June 11, 2024
Booktopia has gone into liquidation. I’m sorry to see you go. Wishing your staff all the very best.
Date of experience: July 03, 2024
I placed an on the 20 June, I sent a message request on the 29th June asking why my order had not shipped. When I ordered nor when I logged in to check the status of my order on the 29th June was there any indication that the items were out of stock. I logged back in today because I still hadn’t heard anything about my order and the items are listed as not being available until the 4th September and this date is only an estimate. No one from Booktopia has contacted me, the items are no longer available to be ordered on their website and I was not given a choice to weather I wanted to wait for the order or not. This isn’t the first issue I have had with this company having ordered an e-text at the start of the year only to have access issues. I will not be ordering from this company ever again.
Date of experience: July 06, 2024
So I ordered from this site as they were the only ones who had the books I was looking for. I got 4 out 7 books arrived and yet still waiting on 3 books it’s been over a month. I tired emailing no response even calling apparently I’m calling outside of their hours! When they are open! There has been no update yet. I’m not happy as I couldn’t get these books anywhere else in nz.
Update: this company doesn’t let their customers know what happening as I did a Google search into why I haven’t received any notification from them.
Date of experience: July 03, 2024
One star is too generous. They don't respond to emails, they don't respond to phone calls (25 minutes waiting in one call, 28 minutes the next). Simply, they don't respond. Note they were pinged by the ACCC for $6 million for misleading statements about consumer guarantee rights. Say no more.
Date of experience: July 01, 2024
I like that i am supporting a local company but most orders don't ship fast, so expect long delays when you do order a book. But the good thing is they will come very well packed. My current order has been "processing" since June 2nd so I don't expect to get it in a hurry.
Date of experience: June 19, 2024
It was easy to order online. Parcel arrived promptly and the jigsaw puzzle was in perfect condition. The particular puzzle I purchased was sold out on other web sites, so I was glad to find it on Booktpia. I would recommend Booktopia.
Date of experience: May 16, 2024
Booktopia makes it so easy to find authors that you enjoy reading. Checkout is fast as is the delivery. Anyone from a child to an adult will enjoy the great range from Booktopia.
Date of experience: May 02, 2024
I placed an order and still hadn’t received it after 6 weeks. I contacted them and they said it would be another 4 weeks with no consolation. Waiting 10 weeks is an absolute joke and not once did I receive an update or ‘sorry for the delay’ email. Never again.
Date of experience: June 20, 2024
What happened to your selection of books? Seriously you can’t find the most basic stuff there anymore. Such a pathetic selection now.
Date of experience: June 26, 2024
I purchased 5 books from BookTopia (“David Goggins; You can’t hurt me”, “Bessel Van Der Kolk; The body keeps the score”, “Brianna Weist; The mountain is you” and 2 copies for my family of “Belinda Landsberry; ANZAC Ted 50th Anniversary edition”). All 5 books arrived within less than a week in perfect packaging and immaculate condition. And they’ve now become great assets to our personal library. I find Booktopia to be very reliable and very fairly priced (as opposed to insanely overpriced on other companies websites, especially for the particular titles I purchased). They have a great and never ending vast range to suit absolutely everyone.
Date of experience: April 16, 2024
The books were wrapped well.
It took 16 days for the parcel to get to me in New Zealand, whether this was due to Booktopia or New Zealand Post, I don’t know.
I had an email from Booktopia saying that the books were waiting to be picked from their supplier, that was the only communication from them until the parcel arrived. There was no tracking number supplied.
I was happy with their offer at that time of free postage.
Date of experience: February 27, 2024
Booktopia was able to source and supply what was proving to be a hard-to-find book. The online transaction was easy to follow, safe and secure. Prices were competitive and delivery prompt. Happy to recommend Booktopia based on my recent excellent experience.
Date of experience: April 22, 2024
Awesome Book!
Lovely Felt Slip in Cover.
Best Price.
Quick Delivery
Very Happy. 😃
Date of experience: May 29, 2024
I mostly listen to audiobooks these days, but some stories deserve the attention that comes with holding a real book in your hands. I've found Booktopia to have a very good selection that is priced affordably. They pack the books extra safely, which I appreciate, and postage has been super speedy.
Date of experience: November 08, 2023
Super Happy!
Good pricing and my package arrived in perfect condition. Excellent communication by email. Even though delivery took longer than I thought, they were very quick solve my delivery concern by tracking my order down and getting back to me by email. Overall, they were very good and happy to purchase from them again, so thank you Booktopia.
Date of experience: June 27, 2023
I ordered a Deluxe edition of the Hobbit, it was in stock at a really great price. As it was a gift I ordered it with Express shipping and it arrived two days later (which I've never experienced with AusPost before) so well done on processing the order quickly! It was quite an expensive book still, so I appreciate the thorough, sustainable packaging that kept my book safe.
Date of experience: December 11, 2023
A site that has your back!
After I found Booktopia, I regretted using other online stores simply because the prices were cheaper. This, coupled with a lucky voucher code I found, prompted a buying spree :)
I'd say what validated my view was their customer service: I accidentally ordered duplicate copies of books across mutliple orders, and they refunded me within a couple hours of me putting out the query - no questions asked.
Date of experience: September 15, 2023
My first order went extremely well. I was kept updated with its progress and my order arrived on time. The packaging was strong and secure with no damage at all to my items. I would highly recommend Booktopia as the place to order your books, oracle cards etc.. from as their vast array and prices are wonderful. Thanks again Booktopia!!
Date of experience: October 21, 2023
