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Great Fast Support
I just switched to ScalaHosting from another host I was with for 20+ years when things started going downhill. So far ScalaHosting has been great, extremely responsive to my support chat requests, and have been very speedy in migrating my sites and emails over. The people there have been very kind and knowledgeable so I am very happy with my choice so far. It's only been a few days but i expect this to be the norm.
Date of experience: 23 May 2024
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Spanel by ScalaHosting
Honestly, i can't speak for the hosting as I've never used it, but I use their panel, managed, and what I thought was a temporary thing, actually saved me too much time to go back to the no managed kind of panel.
If you want to focus more on what matters, it's a no brainer.
Date of experience: 25 May 2024
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Unrivaled support for small businesses.
I've been using sPanel (a ScalaHosting product) for almost a year now as the primary admin panel for my server. It's been a godsend as a small business owner, because their support has been absolutely stellar. Day or night, 24/7, if an issue arises that has me stumped, I can have a chat open in 20 seconds and have some really knowledgeable people assisting me in real time. The support alone is the reason I migrated from Plex and cPanel, and I have had no regrets. Special shoutout to Dimitir for assisting me with an .htaccess bug.
Date of experience: 13 April 2024
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got some problem and online support…
got some problem and online support help fix it soon.
Date of experience: 15 July 2024
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Maria was GREAT
Maria was GREAT! Customer service is epic. If their products are as efficient and productive as Maria, I'll be a lifelong customer. Thank you!!
Date of experience: 19 June 2024
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The entire experience was fast and easy
The entire experience was fast and easy. My rep was knowledgeable and serviced me in record time. Usually situations like this I go in already nervous things won't go well...but not this time. He was also highly respectful and fun to work with. Definitely a guy other reps can learn from.
Date of experience: 29 May 2024
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Scala Hosting are amazing!
Scala Hosting are amazing!
I've contacted their support a few times and they are always super fast and spot on addressing the problem or the questions I have. Dimitar is extremely professional and makes me feel in safe hands when we trust our business to Scala Hosting!
Thank you again!
Date of experience: 30 April 2024
Reply from ScalaHosting
The servers are fast and customer support is great.
The servers are fast, work really well and the SPanel system is easy to understand and use. Also, The customer service is great. Always available and willing to help you solve any problem that might happen. The Agents are willing to help and very kind. I would recommend their service.
Date of experience: 14 May 2024
Reply from ScalaHosting
Dimitar is the best really fast and…
Dimitar is the best really fast and supportive
Date of experience: 18 July 2024
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Professionalism Matters
The agent listened to my concerns and was quite patient. His knowledge allowed him to quickly diagnose the problem and provide a solution. I have been in IT for over forty years and even spent some time as second tier helpdesk support. The agent's attitude an service supports by decision to use ScalaHosting.
Date of experience: 25 April 2024
Reply from ScalaHosting
I've been using ScalaHosting for about…
I've been using ScalaHosting for about four months now, and I must say they excel in customer support. They help you solve any problem promptly. If you find any missing features in their SPanel, you can ask for them. I highly recommend their high-quality service to anyone.
Date of experience: 03 April 2024
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Denys provided outstanding support…
Denys provided outstanding support throughout my experience. He was prompt, knowledgeable, a good communicator, and incredibly polite. Highly recommend his exceptional service!
Date of experience: 16 July 2024
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Awesome Tech Support
Wonderful tech support. I clicked the chat and they responded in less than a minute and got me situation sorted out in less than a few mins. Awesome!
Date of experience: 20 June 2024
Reply from ScalaHosting
Great guys
Great guys, here it was Dimitar but 95% of the times you find very clever support!
Date of experience: 30 June 2024
Reply from ScalaHosting
Beyond excellent technical support
I've been with Scalahosting for two years on a VPS plan. In the past, I've also used Rackspace, Liquid Web, AWS, a few GoDaddy subsidiaries, and perhaps 10 other cPanel-type hosting companies. Scala aren't the cheapest hosts by any means, and it's a crowded marketplace, but their tech support is, in my experience, in a league of its own - better than anything I've experienced elsewhere. Fast, polite, and always to be point. Issues are often resolved in a few minutes - not the hours or days you have to wait for elsewhere. It's worth paying extra for this quality of support.
There are a few small niggles. sPanel (the proprietary replacement for cPanel) is a little "bare bones" and is clearly a work in progress. If you're used to cPanel's "polish", you might find spanel a little minimal; on the other hand, spanel is very much less bloated and doubtless less of a system load.
All told, excellent hosting. Thank you.
Date of experience: 01 April 2024
Reply from ScalaHosting
Impressive sPanel Tool and Exceptional Support
My experience with Scalahosting has been truly remarkable.
The sPanel tool provided by Scalahosting is outstanding, making it easy to manage web hosting tasks efficiently.
I cannot praise enough the incredible support offered by Scalahosting; their support team is truly amazing, always there to assist promptly.
I highly recommend Scalahosting to anyone looking for reliable hosting services with top-quality features and support.
Date of experience: 19 June 2024
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Ivaylo's dedication to excellent customer service
Ivaylo's dedication to excellent customer service truly sets Scala Hosting apart. If you need top-tier tech support, Ivaylo S is the person to ask for!
Date of experience: 08 June 2024
Reply from ScalaHosting
Saved a Deleted Account
Saved a Deleted Account
A client had disappeared and we were unable to contact. We cleaned up the server and deleted the account which, of course, had the client contacting us wondering where his website and email had gone to. Thanks to Dimitar and Scala for coming to the rescue and restoring!
Date of experience: 01 April 2024
Reply from ScalaHosting
It was solved in seconds & to the point!
It was incredibly quick & to the point. They restarted my site immediately and let me know what they had to do. I asked if I could do it on my end and they confirmed it can only be done on Scalahosting's end. Great immediate confirmation! The Agent I was speaking to was Dimitar! Nice person :)
In addition, I spoke to another Agent hours later, George B. who was extremely transparent with the terms of service, compensation & amends with the uptime guarantee. No biasness, straight to the point, and was reassuring that if I were to be compensated, it doesn't mean a cancellation or withdrawal from Scalahosting. I still get the entirety of my services.
Date of experience: 06 April 2024
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