Zendrop Reviews

Joshua processed my refund quickly and with a friendly attitude, thank you

Date of experience: July 04, 2024

Excellent customer support provided by the website. Quick to resolve issues and always very kind.

Date of experience: July 15, 2024

Customer Service did a nice job taking my requests.
I hope they continue to listen customer and resolve the quickly.
Kudos for Cyril

Date of experience: June 14, 2024

So zendrop we need to talk please. I was told that a package was going to arrive in 11 days which is a long time but I am know at 13 days and no package update on 2 packages since June 8 and June 10 today is June 16. Zendrop I will continue to leave reviews like this until it gets resolved.

Date of experience: June 16, 2024

Support team at Zendrop was very patient with helping me out. Thank you Nyka & Janelle. Zendrop is the best DS platform for beginners like me.

Date of experience: June 13, 2024

It was easy to asses and operate

Date of experience: July 18, 2024

Mariane, the chat agent I worked with was kind, supportive, and extremely helpful. So nice to have a 'personal' conversation. I needed to explain my situation and she was very understanding and great to work with. I'm so tired of having to use 'key words or phrases' with a BOT that doesn't understand what I need and repeating myself over and over. This was quick, professional and resolved with great satisfaction!

Date of experience: March 21, 2024

Had a couple of things to inquire about and contacted someone via chat message. Molly responded and we immediately went through all the steps and she navigated me through it all with patience. We also hit a technical issue, but she contacted the tech team right away. The customer service was top notch. Thank you!

Date of experience: February 22, 2024

Frankly, the customer service does it for me. I get answers promptly. I don't have to fight the bot in order to get a human. And the humans are effective. GReat platform. I wish all my online interactions were so fulfilling. You get it!?! :-)

Date of experience: May 25, 2024

Karrie she was so very patient and worked diligently on my behalf to get me back on track. shewas an angel in disguise. i was about ask for total refund but knowing how hard she was working with me i felt me confidence rebuilding back in me everytime she responsed. that you for hiring an amazing worker

Date of experience: February 24, 2024

they have the best Customer support and are the best specially Cyril

Date of experience: July 07, 2024

I am a person that just opened a shopify store. I was recommended to connect to zendrop. And I got to say that the customer service team has been helping me a lot. There very fast in responding. There always ready to respond any sort of question. They really show interest in helping. Shout out to :
kelley
Cyril
Jemima
There awesome!!!

Date of experience: November 13, 2023

Nice, he also tried to found my problem and solve it thank you

Date of experience: July 16, 2024

super genail, very easy access and they guide you through the entire page creation process even if I make my first sale. but I will continue educating myself

Date of experience: May 03, 2024

Zendrop could do better, its slow shipping times but what can you do? It has to go through a tough process/import. I would recommend it but be warned it takes longer than 10 days sometimes.

Date of experience: June 24, 2024

i had been into different companies but the support and help from zendrop is the best ever assistance i got. Zendrop has the best support team very quick responsive and resolves issues in matter of minutes. definately recommended.!

Date of experience: April 03, 2024

Not having a good experience! I’m not sure what’s going on but I placed an order form my store and it was processed. I checked on the process and tracking here & there for updates. Then a few days ago, I went to check again and I couldn’t get into my account from Shopify. There was a pop up to create an account ONLY! No login options ! & not only that, I have not been able to track the package because there’s no tracking number available. I was forced to create a new account. I can’t even pull up my old account …it keeps telling me there is no email associated with such & such smh. & customer support has been no help . I’m just trying to understand why all of a sudden I’ve been kicked out of my old account and now everything I had in my last account is gone or can’t be recovered. There’s only two emails I could’ve used and I tried them both with multiple passwords! & this was the first order placed from my store . It just seems a little strange that once an order was processed and set to be shipped that I am suddenly kicked out of my account . Luckily the order was coming to me since I was testing out the shipping and use of Zendrop!

Date of experience: July 01, 2024

Great experience so far, very helpful. Hopefully, this is the start of a great journey. Looking forward to starting my new business with Zendrop dropshipping.

Date of experience: May 16, 2024

Molly responded quickly to a subscription issue for me. Communication was on point every step during this issue. Even though I was annoyed, Molly maintained the upmost professionalism.

Thank you again Molly!

Date of experience: May 11, 2024

Great customer service. Simple product. Easy to use platform. No hassle with suppliers. And the best part, fast shipping time. Could wish for a broader list of items. But as a starting point for new dropshippers, this is a great start!

Date of experience: May 23, 2024