5,322 total
I recently installed the app but the platform did not have what I was looking for. However, customer service was very prompt to work with me to offer alternatives. In addition, when they are out of the office, their AI assistant sends a note to let you know so you know what to expect. I highly recommend Zendrop.
Date of experience: July 08, 2024
I had jo helping me with some issue with tracking number, and she helped me to figure it out easily, Zendrop is making everything so easy, must have app , recommend to everyone
Date of experience: July 09, 2024
I had some questions about Zendrop which were answered very quickly by a nice gentleman named Juan. All my questions were answered.
Date of experience: July 10, 2024
The customer service I received today helping me get everything set up was superb
Date of experience: July 07, 2024
I was able to connect with someone very quickly, not only did they help me resolve the problem, but it was resolved fast and it was super easy. I am looking forward to my new business excelling with Zendrop by my side.
Date of experience: June 27, 2024
Mariane helped me with obtaining product information such as weight and is in the process of helping with dimensions. Zendrop offers a quick solution to your e-commerce business's needs and the reply time is phenomenal. I have had ease adding products to my Shopify store and appreciate the variety of choices. So far I have had only pleasant experiences. Thank you Mariane and Zendrop!
Date of experience: June 17, 2024
Zendrop service is absolutely amazing. It is always fast and reliable - Zendrop is a great partner to have in your business! Thank you, Joanna, for your exquisite assistance.
Date of experience: June 26, 2024
they have the best Customer support and are the best specially Cyril
Date of experience: July 07, 2024
Joshua processed my refund quickly and with a friendly attitude, thank you
Date of experience: July 04, 2024
Zendrop has been the best dropshipping app that i've ever used, their products are of good quality and has the best customer service.
Date of experience: June 26, 2024
Nice company to deal with, Fast customer service and helpful, with many product to sell on your store.
Date of experience: June 30, 2024
The company's support staff and their training staff and their honestly in wanting to make sure you get sales right away is unlike any other company I have worked with.
Date of experience: June 24, 2024
I recently had the pleasure of working with Mariane on Zendrop, and I couldn't be more satisfied with the service I received. Mariane was incredibly responsive and helpful throughout our interactions. She provided clear and detailed information, answered all my questions promptly, and ensured that my orders were processed smoothly.
Her professionalism and attention to detail made a significant difference in my experience. She went above and beyond to ensure that my needs were met and that any concerns were addressed promptly. Mariane's dedication to excellent customer service is truly commendable, and she is a valuable asset to the Zendrop team.
I highly recommend Mariane to anyone looking for top-notch support and a seamless experience with Zendrop. Thank you, Mariane, for your outstanding assistance!
Date of experience: June 27, 2024
Amazing Customer Service Team willing to help with the tough and nitty gritty questions! Definitely considering the paid version of Zendrop. Zendrop offers such a wide range of products and make fulfillment easy.
Date of experience: June 13, 2024
i had ordered me a bottle i was supposed to recieve in 11 days but its been 16 days and nothing yet and on the tracking site it has been 8 days since they gave me an update...imagine if i start dropshipping and deal with angry customers? zendrop isnt meant for dropshiping, save your money for a different site. and when i had asked who is my supplier, they had said "zendrop doesn't give them out" like what i cant know who is behind my very long order? and my order was less than 10$ (not including shipping and taxes) they charged me 20 extra cents cause of a "small order fee" like it aint my fault my order is less than 10$ why yall charging me an extra 20 cents? not to mention, zendrop is really expensive, save your money for a different site, i wasted my time and money for this.
Date of experience: June 28, 2024
Reply from Zendrop
Thanks for sharing your feedback. Please reach out to us at austin@zendrop.com and we'll be happy to assist you with this.
One of my favourite things about zendrop is probably the customer service. They are always extremely friendly, polite, patient and competent. They are also quick to reply and have always successfully solved my problems/answered my queries.
Date of experience: June 12, 2024
Love this company so far I had made a mistake and I hopped on chat and talked to Mariane and she was very knowledgeable and Friendly and most important helpful. Great Service
Date of experience: June 17, 2024
it's the best Droppshiping app, not only its free, you can also search for winning products and can fulffil it in a matter of second! Great app overall
Date of experience: May 29, 2024
Great customer service. Very friendly, polite, helpful, and to the point when it came to sorting out my problem. The chatbot is helpful too, but if it can't handle it, it is easy to get to talk with a human within a minute or two.
Date of experience: June 14, 2024
I just wanted to say thank you Jo for the quick response in helping me find an item I couldn't find. You guys have really been very good at responding and very helpful. Zendrop has been great for me from the beginning. Thank you
Date of experience: June 22, 2024
