The artwork is truly stunning. This frame is a beautiful addition to my bedroom. It reminds me daily of the joy I find in my favorite recreation and emboldens me to keep at it. The canvas-mounted art enhances any environment. The piece was well packaged and protected and the shipment was prompt.
Experience was not great. I ordered 2 canvas pictures, one very large and one small. The large one was completely destroyed by the time it was received. The foam pieces that were put on the corner of the frame of the very large picture were way to small. They were the same size as was on the small canvas. They were both packed in to shipping box with no type of packing material what so ever. One corner of the box had been smashed. Frame was broke and canvas was torn. I sent pictures twice and several other emails before I got my refund. Just a bad experience all around.
Date of experience: June 12, 2024
Reply from iCanvas
Hi Carldean,
I am deeply sorry to hear about the experience you had with your recent order. We strive to ensure that every piece of art we ship arrives in perfect condition, and it's clear that we fell short in your case.
The damage to the large canvas, coupled with the inadequate packaging, is unacceptable. We should have taken better care to protect your artwork during shipping. Your feedback about the foam pieces and lack of packing material has been noted, and we will be addressing this issue with our shipping team to prevent future occurrences.
I also apologize for the delay in processing your refund and for any frustration caused by the need to send multiple emails and pictures. Our goal is to make things right as swiftly as possible, and I regret that we did not meet that expectation in your case.
Thank you for bringing this to our attention and for your patience throughout the process. If there is anything more we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to me directly. Your satisfaction is our priority, and we want to ensure that future experiences with iCanvas are nothing short of excellent.
Once again, please accept my heartfelt apologies for the inconvenience and disappointment.
The painting was even lovelier than anticipated😍. Arrived in a very timely manner, and extremely well packaged. Perfect addition to my enclosed Florida lanai…that affords close encounters with real Great Blue Herons (subjects of the painting). The painting looks far more expensive than it is.
It's easy to utilize the website and custom print projects I've created. The turn around time is fast and the team who proofs your peace is always professional.
The ease of selecting sizes, shapes, and frames, plus the very affordable price made chosing iCanvas an easy choice. They also have regular coupons (50% when we ordered) which is a huge benefit for an office with a small budget.
Finding something I liked for sure. And, supporting American made instead of China is always 💯! Also, y’all aren’t far from my hometown even tho I’m in NC now. Thank you for my iCanvas. Exactly, as pictured!
That close-up of the Capitol West Front was awesome! Being there so many times and as often as I can, was a beautiful piece to have hanging up on the wall as a reminder to me of those wonderful days! In year 2026, the Semi quincentennial, meaning the 250th anniversary of our Declaration of Independence, that picture will be of great source.
The products arrived really fast in the mail. The images have really good quality. The little red pieces that are put in the back of the boards weren't as secure as I had hoped for. 2 of them popped out on the way here, but I got them fixed. Other than that, it was a pretty good experience. The product prices were a decent price, except the shipping was a little more than I was hoping for.
Loved all the pictures I ordered and when I got one that wasn’t quite right, customer service was wonderful in giving me a prompt refund. I have since ordered another picture!
Your prompt response when I wanted to exchange my order was great. I couldn’t be happier with my order and will recommend ICanvas to friends and family!
Even with the first shipment being wrong, your company came thru w/sending the correct canvas and not requiring me to send the wrong one. I took that one to Goodwill. Thank you!
The variety of art is endless!!! Each piece that I have purchased has been so appreciated! Without leaving the house, I can enjoy finding something unique for any occasion.