SoftwareDiscountUSA.com Reviews

1,815  •  Great
TrustScore 4 out of 5

4.1

In the Computer Software Store category

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Rated 5 out of 5 stars

I recently purchased Windows 11 Pro…

I recently purchased Windows 11 Pro from them, and I'm impressed with how easy it was to get started. The download was quick, and the installation process was smooth. I had a minor issue with the activation key, but their customer service team quickly resolved it. I'm very happy with my purchase and would definitely recommend them to others.

Date of experience: May 02, 2024


Rated 5 out of 5 stars

I'm a small business owner

I'm a small business owner, and I needed to purchase software to manage my finances. They had a great deal on QuickBooks, and the software has been a lifesaver for my business. It's easy to use and has all the features I need to keep track of my income and expenses. I'm very happy with my purchase and would recommend it to other small business owners.

Date of experience: June 05, 2024


Rated 1 out of 5 stars

You sold me Microsoft Office software…

You sold me Microsoft Office software that was already redeemed from a previous purchaser 67 days ago. Can't use the product key.

Date of experience: July 22, 2024

Reply from SoftwareDiscountUSA.com

It's possible the code was entered incorrectly into our system. I will have a support agent contact you.


Rated 5 out of 5 stars

Bought Windows 11 Home version

Bought Windows 11 Home version, and I'm really enjoying the fresh new look and features. The interface is intuitive, and the performance is smooth. The integration with Microsoft Teams is a bonus.

Date of experience: June 07, 2024


Rated 5 out of 5 stars

My experience with them was seamless…

My experience with them was seamless from start to finish. Their website is user-friendly, and I easily found the Microsoft Project software I was looking for. The download was quick, and the activation process was hassle-free. I'm very satisfied with their service and will definitely purchase from them again.

Date of experience: May 31, 2024


Rated 5 out of 5 stars

Great Customer Service

When I had problems with the new download becuase of the Subscription based Windows not accepting one time purchase program, customer service got back to me right away. Deleted subscription version that came with computer!

Date of experience: June 05, 2024


Rated 4 out of 5 stars

Missing installation

I installed the Access 2021 application on Sunday. It says it installed successfully, but I cannot find it anywhere on my machine. The technical support staff from softwarediscountusa.com also could not find the application. Where is this elusive software that I purchased but cannot find?

July 19, 2024: Spoke with a second SoftwareDiscountUSA support agent and resolved the issue. We needed to install the full Microsoft 2021 suite in order to use Access 2021. The support agent did an excellent job, and I am happy to say that I am back up and running.

Date of experience: July 13, 2024

Reply from SoftwareDiscountUSA.com

Thank you for your review. We understand that you had trouble locating your Access 2021 software. We’re pleased to inform you that our support team has successfully resolved the issue.

If you have any further questions or need additional assistance, please don’t hesitate to reach out. We appreciate your patience and understanding.


Rated 4 out of 5 stars

Great price, had to work through licensing issues

I purchased Office 2019 Home and Student. The product key provided did not work. The support staff kept working at it, and after a week finally got it working. I think in part having the 365 trial installed on the new PC plus the 2019 version using the old license model may have complicated things. In rhe end, support staff was willing to work into the evening to make it work, so I am happy with the purchase.

Date of experience: July 06, 2024


Rated 3 out of 5 stars

TurboTax 50% Rebate Issues

I bought TurboTax last December when Software Discount USA advertised a 50% Rebate from Intuit. Almost 7 months later, after never receiving even an acknowledgement from Intuit, SoftwareDiscountUSA issued me a 50% refund. They did this after I provided a 1 star review, when I could not get a response otherwise. In the end the company responded correctly, but numerous trouble tickets and emails were required.

Date of experience: July 02, 2024


Rated 1 out of 5 stars

Sold a defective product and wouldn't…

Sold a defective product and wouldn't refund or provide a credit.

Date of experience: June 16, 2024

Reply from SoftwareDiscountUSA.com

You were emailed the instructions on how to fix the issue. I will forward this back to our support team for review.


Rated 5 out of 5 stars

Great Customer Service

Made the purchase and then they called to make sure I received the email and link and told me if I had any issues during the download and install to call back anytime. No issues, easy and smooth process!

Date of experience: July 07, 2024


Rated 2 out of 5 stars

Link not downloadable

Link not downloadable. Than wrong product submitted. After wrong serial number given. $ days after receiving a payment situation is not solved. No one available by phone!

Date of experience: July 02, 2024

Reply from SoftwareDiscountUSA.com

I'm sorry. The wrong link was sent to your purchase. Our support team attempted to contact you numerous times using the phone number provided but could not get through. Please check your email as the information was also sent to your email listed here and in our ticketing system.


Rated 5 out of 5 stars

As a college student on a budget

As a college student on a budget, Software Discount USA was a lifesaver. I snagged Office Home & Student for a great price, and it's perfect for my schoolwork. The download was super fast, and activation was easy.

Date of experience: June 23, 2024


Rated 1 out of 5 stars

was told I would get download in 10 t0…

was told I would get download in 10 t0 15 minutes, over 40 minutes nothing yet, receive the download shortly after writing review, if the request for the review had come after the product was received the review would have been favorable.

Date of experience: July 12, 2024