HablaMexico.com Reviews

2,090  •  Excellent
TrustScore 4.5 out of 5

4.6

In the Telecommunications Service Provider category

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Reviews4.6

2,090 total


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Rated 5 out of 5 stars

Ive been using HablaMexico to recharge…

Ive been using HablaMexico to recharge my Telcel phone. Its a huge convenience for me, since I go to Mexico once every two months and I cant recharge in person. Ive been using HablaMexico for 2 years now without any problems. Servicio excelente. Gracias.

Date of experience: June 26, 2024


Rated 4 out of 5 stars

I have been using this website mto send…

I have been using this website to send recharges to cell phone in Mexico, and have had nothing but success and good results. My only complaint is that the price is just a little high for what we get. Otherwise everything is good. Would I recommend this company for recharging air time? Mist definitely!!!

Date of experience: May 30, 2024


Rated 5 out of 5 stars

Easy calling to Mexico

I used to buy calling cards which was a hasle because I had to go to a store who sold the cards, the time available in the cards would be empty en a couple of calls. Since I opened an account with Habla Mexico, it is easy, my money lasts for several calls. When my account is low, I just add a few more dollars and I'm ready to call.

Date of experience: March 27, 2024


Rated 5 out of 5 stars

Outstanding experience

Outstanding experience. Never any issues. User friendly, fast, and lots of service provider options. Love the NEW Auto-Pay feature. I've recommended HABLA MEXICO to many people. Keep up the great work.

Date of experience: August 19, 2022


Rated 5 out of 5 stars

Quick Easy Immediate

Quick, easy and started working right away. Travelling from Canada to Mexico, I had cell coverage and google maps working all thru Canada, the US and into Mexico.

Date of experience: October 10, 2023


Rated 5 out of 5 stars

Hablamexico.com is Convenient

The Hablamexico.com site is very user friendly. It is the most convenient way for me to top up my telcel account prior to arrival in Mexico.

Date of experience: November 09, 2023


Rated 5 out of 5 stars

Keep up the good work!!

I have used HablaMexico for quite a while to recharge the phone I use in Mexico. Always a flawless and seamless transaction with verification in seconds. Keep up the good work and thank you.

Date of experience: July 25, 2022


Rated 5 out of 5 stars

I love the service

I like the opportunity to pay for my family's phone number in Mexico, is very convenient and safe to pay.
I love the service . Thank you so much for creating this amazing application ❤️

Date of experience: February 16, 2023


Rated 5 out of 5 stars

Great

I give this such a high review because it helps us be able to keep in contact with my daughters Papi she's able to video chat with him

Date of experience: July 03, 2022


Rated 1 out of 5 stars

I never received the recharge…

I never received the recharge confirmation text, I also called , they said I would get an email and never did , won't be using this method any more

Date of experience: July 13, 2023

Reply from HablaMexico.com

Hello Betty,

Thank you for your comment.

We checked and noticed that you have been in contact with the agents from Customer Service and that they have emailed you. It is possible that the reply was received in your spam or junk email folders, that is why we kindly advise you to check the inbox thoroughly.

We appreciate your understanding.
HablaMexico.com


Rated 3 out of 5 stars

Telcel Saldo Amigo Discrepancy

I reload my Telcel phone with this app since I can never get the MiTelcel app to work. I never had an issue with loading the Telcel paquete Amigo.

What I don't like is for the Saldo Amigo they state an amount in US dollars and Mexican pesos equivalent, and so my math is thinking they are giving me a really good exchange rate. I believe their website shows Monto Recibido: 1500 MXN; Cantidad Recargada: $50.

I think this is misleading since I received 885.47 MXN for my $50 USD.

Thankfully I live 30 mins away from Mexico and I can just go on the weekend and reload at an OXXO or Soriana, but just beware that you don't get what it shows on their site.

I did reach out to their customer service asking for an explanation and checking if it was a currency exchange that changed that amount. Their response was:

Telcel Saldo Amigo Mexico have confirmed that order XXXXX was placed [date] at [time] for a mobile recharge has been successfully processed and the credit has ben added to the phone number you chose - XXXXXXXXXXXXX. [...] Please keep in mind that any dues owed on the account can affect the current balance. [...]

I had no past due balance. Telcel Amigo is a prepaid service. I don't understand the discrepancy.

I would still use this website to reload the Telcel Paquete Amigo but not the Saldo Amigo.

Date of experience: January 22, 2023

Reply from HablaMexico.com

Hello Maci,

Thank you for your comment.

We checked and indeed an investigation has been opened, but the agents are reopening it since it did not give you a clear resolution.
Feel free to check your email in the following hours, you will receive an answer.

Have a great day,
HablaMexico.com