4.6
95 total
I got a quick response and solution by Vanessa. I'm using updraft since almost 10 years and it's still getting better!
Date of experience: 29 August 2023
Reply from UpdraftPlus
Hi Robert, thank you very much for your kind words - it's always nice to hear from a longtime-user of our plugin. Your kind words will be passed on to Vanessa and the team. Take care!
i just keep coming back to them. every time i think something better comes along, i run into issues and come back to updraft.
Date of experience: 30 January 2024
Reply from UpdraftPlus
Hi Ryan, thanks so much for your great review - we're really pleased to hear you find the plugin useful. Please feel free to reach out again in future if you need anything further.
I have absolutely no idea how this product got so much kudos in the Wordpress world but I can tell you as a user of both the free and premium paid versions the software is badly flawed. Nine times out of ten it will install flawlessly and appear to complete backups without problems but an issue with it caused me to investigate the backup files it created in detail. That's when I started doing server tests doing repeated manual backups of the same server to Google Drive using exactly the same settings over a 24 hour period. The number of files and the amount of data backed up varied by over 2GB across all the tests. The data on the server was locked down and hadn't changed but the number and quantity of data being backed up each time was varying drastically. The backups should have been identical. Each backup appeared to have worked and the log files showed no issues. The backups are flawed and most people think they are safe UNTIL they run a restore and find the restore process fails with missing files. This product is trash disguised as a jewel in a crown and I seriously regret purchasing it. Just because there are zillions of happy users means squat all. These users probably haven't got a clue that they are sitting on a time bomb. They will complain when they find they can't restore their data.
And finally let's talk about support..... it's zero!!! There is no one to talk to in real time and what web support exists is pitiful. I think that sums it all up basically. Wordpress really needs a professional backup restore tool that can blow this piece of sx%^t out the water.
Date of experience: 24 October 2022
Excellent support for an excellent plugin that I've used for several years now. Very easy to use, most effective
Date of experience: 11 November 2023
Reply from UpdraftPlus
Hi Chris, thank you very much for your review - we're very happy to hear you're a longtime user of UpdraftPlus. Thanks again, and please reach out if you need anything further in future.
Excellent customer support. Very happy with Updraftplus. I use it to backup all of my websites and to move to a new host.
Date of experience: 12 October 2023
Reply from UpdraftPlus
Hi Steve, thank you so much for this review - it's great to hear you use the plugin across your websites and that you're happy with our Support team. Take care, and please reach out if you need anything further.
Super prompt response. Asked for assistance dealing with a licence issue and within minutes it was sorted.
Date of experience: 28 September 2023
Reply from UpdraftPlus
Hi Lance, thank you very much for your review - really pleased to hear the team was able to help you, and your feedback will be passed onto them. Please reach out again if you need any further help. Take care.
Great tools that I have been using reliably for years with a good price-performance ratio and good support. A clear recommendation.
Date of experience: 30 November 2023
Reply from UpdraftPlus
Hi Stefan, thanks so much for this great review - we're really pleased to hear that you're a longtime user of the plugin and have seen positive results. Take care, and please feel free to reach out again in future if you need anything further.
I went with this company due to the huge following. WOW was I surprised at when all I wanted to do was “Restore” which is probably everyone’s reason for this plugin.
The problem is backing up like all the other programs is brainless easy.
Once you pay and in my case for a 5 site program and I invested in the token scam buying into that to clone.
Worse when you buy you can’t even upload the super bloated 4 gigabyte program most of which you never use. This is the game, PAY, then upload but it won’t upload because the UD files is too big, then they give you another plugin to add which is suppose to increase the file size THAT did not work, even FTP or file upload from Cpanel is a nightmare as the files are monstrous
OK, so you think you have it working even have the Central portion with all your WP installs set up, you can see it all in the control panel at UD online BUT one big problem, NO WHERE is there a “Restore icon to get started”. everything you don’t need is shown, back up tokens, links all kinds of stuff, but NOTHING ZERO about restore or activating a CLONE.
That means clicking on a maze of links and reading for hours through poorly written confusing instructions. GET THE IDEA, you pay thru the nose but in the end you must do all the work, nothing simple of automatic. Who buys into this stuff much not clone or restore because that is where they lost me.
Next I put in a support form, GOD $50 to $500 to speak to someone and once I paid I got no link to continue and how to even contact support. WHAT THE HELL?
You better not install this garbage money hole plugin because it’s going to get complicated and expensive.
Nothing but a headache, now to BBB to report them, post my experience anywhere and everywhere to warn people.
Please save your money, read the negative reviews NOT the BS positive ones
Date of experience: 09 November 2020
using the paid subscription for more than 2 years. zero issues with backup/restore function.
Date of experience: 26 December 2021
Very quick response from their support department and a prompt, to the point solution! Thanks!
Date of experience: 29 September 2023
Reply from UpdraftPlus
Hi Joop, thanks so much for this fantastic review. Your great feedback will be passed on to our team, and please reach out if you need any further help in the future - take care.
Company decision to no longer support Wordpress sites. After migration to third party, Updraft subscription was cancelled but Duplicator was not.
Interaction with support was quick and responsive to have Duplicator yearly subscription refunded and cancelled.
Date of experience: 25 July 2023
Reply from UpdraftPlus
Hi David, thanks so much for your positive review. We're sorry to see you go, but glad to hear you were happy with the service you received. Take care!
The support team was very kind, helpful and available. I have been guided successfully in a short amount of time. Thanks again !
Date of experience: 26 September 2023
Reply from UpdraftPlus
Hi Nina, thanks so much for your great review - your lovely feedback will be passed on the Support team. Feel free to reach out in future if you need further help. Take care.
Quick reply to my support request. Issue of stuck licences fixed,
Date of experience: 15 September 2023
Reply from UpdraftPlus
Hello, thanks so much for your review - very happy to hear you were pleased with the support you received. Please reach out in future if you need anything further. Take care!
Stellar, outstanding customer support from an organization that offers top-notch software. I am not only impressed, I am grateful.
Date of experience: 25 July 2023
Reply from UpdraftPlus
Hi Tammy, thank you very much for this review - we're so pleased to hear you had a great experience. If you need anything further, feel free to reach out via the support forum or ticketed support system. Thanks again!
Simple to implement and configure the backup.
Just good for website administrator who do not have in-depth technical knowledge.
Date of experience: 27 December 2022
Reply from UpdraftPlus
Hi Tim, thanks so much for your review - we're really pleased to hear you find the plugin simple to use. Please feel free to reach back out in the future if you need anything - our Support team will be happy to help.
Use the Wordpress backup feature every day - great product, great support. It just works!
Date of experience: 19 October 2023
Reply from UpdraftPlus
Hi Matt, thanks so much for your review - we are always happy to hear when someone has a positive experience with our plugin and Support teams. Please reach out if you need anything further in future. Take care.
Only difficult usage - and this as the experience a paying user.
Date of experience: 26 March 2024
Reply from UpdraftPlus
Hi Frank, we're sad to hear that you had a bad experience with us. Would you mind giving us some feedback? What did you find difficult? We're always looking for ways to improve, so your feedback would be appreciated. Thanks
I hard some problems with my invoice, but support helped me very good and quick. Thx!
Date of experience: 12 September 2023
Reply from UpdraftPlus
Hi Laurent, thanks so much for your review - we're really pleased to hear our Support Team was able to help you. Please reach out again in future if you need anything further. Take care!
Amazing support, reliable product and people. Really helpful
Date of experience: 12 October 2023
Reply from UpdraftPlus
Hi Greg, thank you so much for your review; really happy to hear you are pleased with the plugin and the support you received. Take care, and please reach out if you need anything further in future.
Helpful assistance was provided when needed.
Date of experience: 09 October 2023
Reply from UpdraftPlus
Hi Cameron, thanks a lot for this great review - really glad to hear you were happy with the support, and your feedback will be passed on to our Support team. Take care, and please feel free to reach back out if you need anything further in future.
