Macley

Kwam binnen goed, goede service. Verder niks mis en blij met de aankoop.

Date of experience: August 31, 2022

I've bought the Ryuko Matoi statue around end of may and recieved it mid august. The package was well packed, the figure is great and i'm overall happy (i do live in the netherlands so shipping was fast for me).

Assuming you the reader are checking reviews because you may or may not have bought something and have some troubles with customer service. I've had this too and I have gotten the reason why this is happening. (translated from a employee)

There's a big shortage in employees for the customerservice department. The logistics is external so while customer service might be in less then ideal conditions, your order will most likely be fine and you have to be patience with customer services (do ask for an update once a week).

As a dutch citizen it's very much true that we have shortages with employee's in almost every sector, i was worried about my order as the date was changed once or twice, but this is because of logistics/popup parade. I saw the same on other shops aswell.

While the socials of Otakusquare are quite dead for some reason (and they should definitly pick this up again). Otaku square was for my order and with the explantion given (And what i could find on the internet about them). A good dutch shop which delivers of what is orderd to the best of their abilities.

TLDR:
Socials: dead (sad)
Order handeling: perfect
Communication: sub-par (no updates about my order shipping date etc)
Customer support: though to get trough b/c of shortages
Order itself: visit Imgur and append: /a/1Sjplis
Product came out like the pics, perfect.

Date of experience: August 19, 2022

Truly an awesome team from support up to the managers. The service is great and I have nothing but positive things to say. Bisect is more then a service, it’s a community.

Date of experience: May 05, 2022

Really glad i found this website, glad i could get vr+ for free! <3

Date of experience: December 25, 2021

Date of experience: October 10, 2021

Key worked, fast and clear

Date of experience: December 09, 2019