1,084 total
The product is great and the support team is excellent - competent, eager to help the customers and quick as well.
100% reccomended
Date of experience: July 23, 2024
Reply from ZeroBounce
Mrs. Tesser, we're delighted to hear your feedback! Thank you, and please reach out whenever you need us.
Being a new customer, I had several queries. Andy was very patient and helpful. Highly appreciated. Zerobounce also looks like a pretty solid tool.
Date of experience: July 07, 2024
Reply from ZeroBounce
We appreciate your feedback, Taswir! Thank you, and we hope you continue to enjoy using ZeroBounce.
I was really excited to give this a go for our business and improve our email marketing after reading the reviews. So I went to the website and tried the test on the homepage, entering my own email address. It popped up that it was an abuse email. This is an email address I’ve been using for years and is my genuine email. If it can’t get my email address right then it’s a bit worrying because presumably if it does the same thing to some of my customer emails I’ll remove them from my mailing list when they’re actually genuine customers? I’m not sure the service is going to work for me if it’s going to suggest I remove genuine customers.
Date of experience: June 20, 2024
Reply from ZeroBounce
Jo,
Thanks for your feedback and we understand why you might question your own email showing up as abuse. Hopefully some explanation around that label will provide more context.
"Abuse" is a label for valid contacts (meaning they can accept mail) that have a known pattern of marking emails as spam instead of unsubscribing. We label abuse emails as a caution to senders to show them that these subscribers may report them as spam.
We are certainly not saying abuse is invalid, we're simply saying its a riskier email to send to and most people appreciate that stance.
But it's up to the sender whether they'd like to keep those abuse emails and send messages to them or not.
You can keep them in your list, if you so choose. But with Google and Yahoo enforcing strict spam complaint rates (no higher than 0.1%), our customers appreciate this warning.
Thank you again for your feedback, Jo! If you have additional questions, our support team is available 24/7.
Just chatted with Vladimir Giugaru from customer service, prompt, professional and gave me a promo code to use. So far after a few free validations, seems like a great option!
Date of experience: June 16, 2024
Reply from ZeroBounce
Mrs. Mabunga, it's great to hear you're so pleased with our customer support - Vladimir appreciates your kind words!
We hope you continue to enjoy using ZeroBounce.
Many thanks for reviewing us!
Just interacted with Vladimir in Customer Support who reached out when he saw that I was trying out the service. He was very helpful.
Date of experience: June 24, 2024
Reply from ZeroBounce
Vladimir was glad to help, Mrs. Friend. Thank you for your kind feedback, we appreciate it and hope you enjoy ZeroBounce!
The ZeroBounce email validation API is the best I've experienced with generous usage limits. The Email Finder seems like magic and is very useful. The dashboards are well designed. Sales support is excellent. ZeroBounce should add a Google/Yahoo compliance testing tool and I hope the company someday enters the ESP business. Documentation is a little confusing and so are the subscription options.
Date of experience: May 05, 2024
Reply from ZeroBounce
NetNet, we appreciate your candid feedback and we'll keep it in mind so we can improve our documentation and pricing structure! Thank you for the kind review!
ZeroBounce has been an invaluable tool to our marketing efforts. The interface is so easy to use, The detailed reporting is mind-blowing and the support is so great! I also find the cost to be very reasonable and they often offer promotions to further stretch your dollar. Look no further!!!
Date of experience: May 08, 2024
Reply from ZeroBounce
What a flattering review, Mr. Mestel! We're grateful for the feedback and hope you continue to enjoy using our platform!
Within 30 seconds of looking over the site and deciding to try the service, Crina in Customer Support gave helpful advice along with a coupon for extra credits. Excellent service.
Date of experience: June 18, 2024
Reply from ZeroBounce
Thank you for the wonderful feedback, Mr. Norton! We appreciate it, and Crina is grateful for the kind words.
Zerobounce, Excellent Service. My go to source to validate emails for my business. The website is easy to use and they even gave me a bonus offer for extra credits when making my purchase. I highly recommend their services for anybody looking to have emails validated.
Date of experience: May 11, 2024
Reply from ZeroBounce
We appreciate your kind review, Juan! And we're thrilled to hear you're enjoying ZeroBounce so much. Thank you!
It's a super easy tool to use and I am terrible with technology. I upload CSV lists of leads and also check email individually. I would recommend this site for anyone that needs to make sure their email lists are good.
Date of experience: January 01, 2024
Reply from ZeroBounce
Your review is much appreciated, Mr. Krauss! Thank you for taking the time to write about your experience with ZeroBounce.
Please reach out anytime you need help - our team is there for for you 24/7!
There's so many thing I like about zero bounce. I have used zero bounce since 2020. They are always releasing new features that are helpful for my email marketing. It seems like they have really increased the development and platform in the last year. One of the things that I really love is that I've provided a suggestion to them on one of the integrations and the immediately made an update for me to satisfy it. Each month there's more and more being released. I now easily also hooked it up to my Wordpress website with their plugin and that was a breeze!
I love everything about them, the people is friendly, the results are outstanding, the service is the highest of quality. What more can you ask for?
Date of experience: May 03, 2024
Reply from ZeroBounce
Ali, it's suggestions like yours that help make our products better, so we thank you for that! We also thank you for sharing your experience with ZeroBounce here.
If there's anything else we can do to improve, we're all ears. Your feedback is much appreciated!
I've been using their service for over 5 years and they are reliable. Love the product and service. Kudos, keep it up!!
Date of experience: June 27, 2024
Reply from ZeroBounce
We're elated to hear your kind feedback - thank you!
Service scammers. We always bought credits in the required volumes, without warning the service made a subscription with monthly payment without warning! At the same time, the credits on your account remain, plus you have to pay a subscription every month. There is zero support, just as stupid as possible.
Date of experience: January 03, 2024
Reply from ZeroBounce
Hello,
We appreciate your feedback and we're sorry about any confusion that might have taken place when you checked out on our application.
ZeroBounce offers two purchase options to accommodate our customers' different needs: a pay-as-you-go option, which is a one-time charge, and monthly subscriptions. There's a toggle at the top of the area that allows you to make a choice at any time. It is defaulted to monthly subscriptions as that option offers better pricing. There are also multiple notes stating that if you select a monthly subscription, the payment will be deducted monthly before you finish checking out.
We would never force or put any customers into a subscription without warning. It is a selection you can make as you are checking out.
We're sorry for the confusion this caused. Please contact us directly and we will rectify this with you right away. Support is available 24/7/365 via live chat and email (support@zerobounce.net) and we'd love to assist you. Whether it's to cancel your subscription, explain the details of your results or any other question related to our services, our team is there to help day and night.
Thank you for bringing this to our attention and we look forward to talking to you and fixing this.
Wow! ZeroBounce has completely transformed the way I approach email marketing. As a small business owner, I was struggling with poor deliverability rates and low engagement from my email campaigns. But since I started using ZeroBounce, everything changed for the better.
The user-friendly interface made me feel at ease right from the start. I'm not a tech-savvy person, but uploading my email lists and accessing the validation services was a breeze. The platform's simplicity allowed me to get things done quickly, saving me valuable time for other business tasks.
Date of experience: August 04, 2023
Reply from ZeroBounce
We're elated to hear your feedback, Edgar! Many thanks for taking the time to review us. We look forward to serving you again!
We use ZeroBounce via its API, to validate emails during signups on our website. It was exceptionally easy to implement ZeroBounce, and from day one without interruption, it has worked reliably for us. Their pricing is transparent and fair, and we've had no problems at all with their charges -- I wish I could say that about some other SaaS providers.
Date of experience: April 21, 2020
Reply from ZeroBounce
Daniel, we appreciate your feedback! So glad to have you at ZB. Reach out whenever you need us.
ZeroBounce has made my life so much easier! When it's time to send my marketing campaigns, I run it first by ZeroBounce to ensure they arrive directly in my customers' inbox. Intuitive and easy to use, I have been using ZeroBounce for more than a year now and I would highly recommend them!
Date of experience: August 04, 2023
Reply from ZeroBounce
Dan, your review means so much to us! Thank you for sharing your feedback, and we look forward to serving you again.
One of the most user-friendly Email Validation tools on the market. I came to ZeroBounce to validate my email lists and found many other useful tools that I can use for my organisation, like the email finder.
I also found out that it can be integrated with a lot of third parties, like my wordpress website, zapier and mailchimp. The support team was really friendly and helpful in aiding me configure these integrations.
I strongly recommend this to any organisation!
Date of experience: July 24, 2023
Reply from ZeroBounce
Your feedback is so important to us, Alexandru -- thank you! Please reach out whenever you need us.
Zero Bounce is an easy to use email validator and scoring system. It has worked great for me whether upload multiple contacts or just one.Love this tool and use it to validate every email address. I would definitely recommend this for anyone trying to build an email list.
Date of experience: April 21, 2020
Reply from ZeroBounce
Your review means so much to us, Jud! Glad you're using both the validator and the scoring system and that you're seeing good results.
Success with your campaigns!
We started using ZeroBounce on a trial basis (minimum plan) last year July and moved to large volumes - currently we use a few hundred thousand calls this year. There are glitches though (like gmailnator email ids not shown as disposable and repeated requests to tech team fell on deaf years).
Except for these aspects, overall a great experience, very helpful support team (bad experience with tech team who aren't responsive to customer requests).
Heartily recommend it to others.
Date of experience: October 16, 2021
Reply from ZeroBounce
Thank you for reviewing us, Mr. Samarthyam! Very helpful feedback, we shared it with the team.
We hope you continue to enjoy using ZeroBounce, and please reach out whenever you need us.
Bee is an excellent person to work with. I feel lucky to work with her as she has all the knowledge needed in her position coupled with the right attitude to help customers. I don't think I would have done business with Zerobounce if it wasn't for Bee who represented the company perfect just how the CEO wanted it to be represented.
Date of experience: August 30, 2020
Reply from ZeroBounce
Thank you for taking the time to share your feedback, Mr. Triplett!
