SMTP2GO Reviews

I contacted support about an issue and was given very prompt help that got me up and running again.

I receently switched to smtp2go from a service I have been using for years, and I now wish I had done it a long time ago. Their system is very easy to use, takes me just a couple of minutes to get my sites up and running. Feeling very confident my emails are going through. Thanks!

Date of experience: July 16, 2024

Same issue twice this week where smtp2go is not delivering mail. They say that "a team" is working on the server we are currently on causing the issue. Why not change us to a different server before working on it? By doing this you are causing us and our users issues.

I signed up with Trust Pilot just for this review to hopefully get someone at smtp2go to address this issue.

Date of experience: July 25, 2024

Live-Chat features helps us a lot specially when we encourage any issue or want to change configuration, its really easy to solve issue and change configuration with experienced Team!

Date of experience: July 25, 2024

The experience was great since the time it took to understand and solve an error we faced was very little hence the issue was solved fast

Date of experience: July 05, 2024

Quick support from real humans. They track down issues fast. Luckily they are rare because the product works!

Date of experience: July 09, 2024

Don't change what you are currently doing with your customer support. These guys are great!

A person named Emily helped me and even though your mail servers are currently experiencing an issue, I can live with it because this person is very nice and has helped me greatly.

Date of experience: May 10, 2024

Despite the apparent simplicity of the presentation, the service hides many powerful features. It gives the impression that the platform was created by people who know what they are doing. I had no doubt that I have done the right choice.

Date of experience: April 16, 2024

SMTP2Go helps make email deliverability for goofy old devices so much easier. With modern email platforms adding additional layers of security (as they should) normal business operations like scan to email or email notifications can be left to the wayside. SMTP2Go makes it a breeze to setup the scan to email with handy guides and easy to understand reporting for troubleshooting. And when you get stuck, you get someone who lives, breathes, eats, and dreams about email to troubleshoot. They make magic happen.

Date of experience: January 24, 2024

Thank you verry much.
Pre sales explanations about services and testing environment done.

Date of experience: June 28, 2024

Support as always was amazingly prompt and super friendly.
They were helping me to validate that I didn't need SPF records relating to their company for e-mails sent out from my domain.

Since we didn't have to change anything it was a clean and simple support request. Great work!

Date of experience: March 04, 2024

I send around 10,000 emails a month to my members via SMTP2GO. Great email management and deliverability!
Because of a special promotion this month, I'll be doubling my send - no problem. A quick online chat with SMTP2GO support confirmed that this will be fine for just $1 per 1000 messages... I'm a happy bunny!

Date of experience: January 18, 2024

I recently had an issue that would have been impossible to fix without SMTP2Go. The awesome ability to track emails and have that, combined with the excellent chat support, meant I got my system back up and working extremely quickly. If email deliverability is important to you, SMTP2Go is a must.

Date of experience: February 08, 2024

Two years ago we launched a web based, custom application for our company. One of the most important parts of the system was linked to automated notices regarding our customer's order status. We struggled with SMTP solutions from two other providers. I found SMTP2GO and had it configured and running very quickly. No blacklisted domains, account lock outs, or evil "we're going to close your account" due to too many spam submissions. We have been using SMTP2GO for 2+ years without a hiccup.

Date of experience: March 23, 2023

It's very rare these days to get quality support and immediate problem resolution.

I really appreciated that Sam was able to quickly help me out with merging two separate accounts we had set up while testing out smtp2go, and the process was super fast and painless.

Thanks!

Date of experience: December 21, 2023

Thank you being a breath of fresh air in the nightmare world of crappy useless so called tech support which is so prevalent these days.

Your quick response, giving me the exact solution I needed and even going the extra mile to find that blacklist has me flabbergasted.

You have solved my problem which I am ashamed to admit has taken up the better part of my day today.

Very satisfied smtp2go user!

Date of experience: January 12, 2023

I have just started using this service. I had a teething problem with setup but Sam on Live Chat was very helpful and patient with me. Very good first impression of this company. Thanks!

Date of experience: May 16, 2024

Smpt2Go is an amazingly simple service, but also it solved a very large problem that we were facing. Having reliable email services when needed, they have been our go to for some out dated equipment not supporting new email rules and requirements. Their service has saved us a lot of money by allowing us to use our equipment as needed.

Date of experience: February 22, 2023

SMTP2Go has been a lifesaver for setting up copiers and AIO printers to send scanned emails. I started with the free version and used one of my smaller clients. The services worked so well, and we now have the paid version, and all of my clients are sending scans with no problems. The smtp2go website activity is my go-to to see real-time client mail flow to see any errors or delays. I have been pleased with the few times I contacted support for the fast response and resolutions—excellent product/service.

Date of experience: March 30, 2023

SMTP2GO super reliable and a great solution for our clients who need excellent email delivery reliability. From an admin point of view, having logs in a nice, online interface helps us troubleshoot issues easily. We've been using it for years.

Why go anywhere else?

Date of experience: March 22, 2023

Email relay with great support and performance service product is the best

Date of experience: June 27, 2024