MexiPass International Insurance Services Reviews

1,639  •  Excellent
TrustScore 5 out of 5

4.9

In the Travel Insurance Company category

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Reviews4.9

1,639 total


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Rated 5 out of 5 stars

Great Service!

The new website is so much easier to use, very simple and fast. One of my employees called for help on a policy and also was immensely satisfied.

Date of experience: July 10, 2024


Rated 5 out of 5 stars

I think it is a very good company

I think it is a very good company, not only because of the excellent coverage it provides in the policies, also in customer service and when I have questions, they answer me immediately. I'm very happy with this company

Date of experience: July 03, 2024


Rated 5 out of 5 stars

Agent experience

had a couple of questions regarding coverage. Called the CS number and the person that assisted me was extremely helpful. Explained all in detail. Was very willing to answer all my questions and if I had anymore in the future just to call. Genuinely a kind person!

Date of experience: June 21, 2024


Rated 5 out of 5 stars

friendly service andgreat rates

I have been doing business with Mexipass for a few years. Mexipass really is a good company with good rates and friendly website. Mexipass is easy to work and do business with.

Date of experience: July 02, 2024


Rated 5 out of 5 stars

Your online quoting platform is very…

Your online quoting platform is very easy and once client is ready to bind the process is quick. My only issue is when I need to bind a commercial policy, I get the client on the phone so they can provided me their credit card infomation, but the system does not allow for a business name, so I put part of the name has a first name & remainder as a last name. This seems to work so far but is there a way to have an option to add a business name for commercial accounts?

Date of experience: May 31, 2024


Rated 5 out of 5 stars

Great team to have on your side

Other than the systems to update, change or renew being a little challenging, MexiPass is amazing to work with. People are great, support is awesome and everything gets completed quickly.

Date of experience: June 07, 2024


Rated 5 out of 5 stars

Your website is user friendly and it…

Your website is user friendly and it helps! But the big difference is the excellent customer service you provide. Dinia was very professional and helpful. Her knowledge of the product and explanations made the process of binding the policy a great experience.
Thank you!
Monica Rodriguez - Synergy Insurance

Date of experience: May 28, 2024


Rated 5 out of 5 stars

I don't use Mexipass very often

I don't use Mexipass very often, but when I do the quoting and binding process is so easy and I love this very much. I also love that we are able to add a broker fee, I wish all carriers would allow us to add it. Overall completely satisfied after these 2 years and have no complains thus far.

Date of experience: March 13, 2024


Rated 3 out of 5 stars

I have done business with Mexipass for…

I have done business with Mexipass for about 15 years now. Mexipass used to be my #1 carrier for Mexican auto insurance but after 3 auto claims where the carrier pays border labor rate fees (per Mexipass and their policy language about $45 hr) was very disapointing with our insureds. Now with the red, yellow and green States makes it even more dificult. Mexipass is now my second choice. Being honest and real.

Date of experience: December 19, 2023