Still have no idea if they actually have a cable management 1U insert that’s less than 2” in depth because the wrong one was sent. But they refunded the purchase price to fix the mistake so I appreciate that
Date of experience: July 01, 2024
Reply from LANshack.com
Hi Chuck,
The last thing we would ever want to do is mislead our customers. All that happened is someone in the warehouse accidentally grabbed the wrong cable management bracket. We sell both the 1.85" Depth and 3" If you reached out to us we would have shipped the correct product out right away.
We did issue you a full refund for your troubles. We apologize for the mix-up.
This was our first time ordering from LANshack a PRO-XIP4CC-LC-2P-450-RR-01-02 and first time having to pull a long 450' run of fiber in a 1" conduit to remote pool house / home office. I was a little concerned that the cable would be damaged due to the strength needed to pull through a non straight conduit run. but the fiber cable held up due to the extra charge of having it assembled with pulling attachments on both ends.
Date of experience: June 19, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
We've been using Lanshack for all our fiber needs for more than 10 years now and their sales and support teams alway help us feel confident with the ordering process. Thank you, Lanshack.
Date of experience: June 24, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
LANshack has always delivered exactly the pre-terminated fiber optic cables I have ordered in a very reasonable amount of time for a competitive price. They have never given me any excuses on why they couldn't fulfill an order in all the years I have been having them make the cables I use. I've tried other providers and none of them measured up to what LANshack can do.
Date of experience: June 22, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
The process was painless! LANshack communicated through the entire process. There was never a moment when I didn't know the status of my order.
Date of experience: June 27, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
The Fiber Optic cable assembly was very well made and worked well. Shipping was very fast and delivered as promised.
Date of experience: June 27, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
Lanshack provides a quality product along side of great customer service.
Date of experience: June 28, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
I am updating a review that was left on my behalf by my admin. I was really upset over an issue with an order. Well the VP reached out and we had a talk, he understood my issue, and I understand their service. I was offered to call on the boss if I needed in the future. I really appreciated he reached out directly, they do care and read their reviews. That means alot to me. I will continue to give them another order and I am sure I will be leaving a 5 star going forward. Thank you SteveC TVSllc
Extremely professional, knowledgeable, great products and a pleasure to work with. Highly recommend!
Date of experience: June 19, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
One stop shopping. I was searching for options to extend our company's wifi coverage to include our maintenance shop on the back of our property. The 400'+ run was already directional drilled and was not suitable for running an ethernet cable. After reviewing the literature available on LANshack.com I learned what I needed for such a run. LANshack had the perfect solution available as a single purchase with 2 media converters, 2 sfp modules, and 500' of pre-terminated fiber cable....with the pulling ends already attached! Single box solution, shipped fast, installed easy. Could not recommend it more.
Date of experience: May 14, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. We'd love to share this review with everyone. We love that you appreciate the fact that we are truly a one stop shop for your networking needs. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
This is my first interaction with LANShack, and I'm quite happy with the overall experience. I'll be using this company for any future pre-terminated fiber needs.
Date of experience: June 14, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
fairly easy to order what i wanted, fast shipping. i will say i almost screwed up. i only looked in 1 of my fiber patch panel enclosures and didnt see the connection kit, never dawned on me you would put all 3 kits in 1 enclosure, i almost ordered 3 more because i didnt think there were there🤣
Date of experience: April 19, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
The past two times I've ordered from this company I have received everything more quickly than promised and have had no issues.
Date of experience: May 29, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
Ordered a custom length fiber cable with ends, arrived quick and worked perfectly.
Date of experience: June 23, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
I was kept up to date on the progress of my order, along with your team getting my order to me a head of time which helped me stay on schedule with my project!
Date of experience: May 24, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
I have always been pleased with the products that I purchase from LANshack. I recently needed a custom cable on a tight timetable and the team at LANshack made sure that I received my cable on time. Followup was fantastic and the team was great to deal with.
Date of experience: May 19, 2024
Reply from LANshack.com
Thank you very much for taking the time to provide a review; we greatly appreciate the feedback. If you ever have any questions or need something you can't find on the site just let us know. Sincerely, LANshack
For starters, I was supposed to get the item in 5-8 days. It was supposed to ship from NY or NJ. It took almost 2 weeks to receive the product and it came from CA.
2nd issue, the fiber came rolled with the pull eye at the bottom of the spool, so I had to unwind the entire spool in order to do the run and it was not fun considering that i did not have a lot of place to place the fiber so that it wouldn't get tangled.
As for the product itself, it seems to be good. (I am so far only using 2/4 fibers).
Date of experience: June 14, 2024
Reply from LANshack.com
Thank you for brining your issues to our attention. Your assembly should have shipped from our NY Production Department. This was discussed with order processing and we had a few large orders in NY at the time, so the CA lead time was better, however it seemed there were delays there as well. We strive to ship out custom orders within 4 days, but if volume is high this could be extended a bit.
When we process the order, we do send an email with the ship date and the ship from location. When you get this email, and have an issue, you can give us a call or email and we’ll work to improve it / do expedited shipping to help meet your deadline expectations.
The pulling eye being on the inside of the reel was another important issue to bring up. We have created a case for this issue and a corrective action will be put in place with our Production staff that were involved with the production of this assembly.
We value your feedback as it will help us continue to improve. Although this experience is not typical, we do apologize for your inconvenience.