Working with Uzair was an excellent…
Working with Uzair was an excellent experience. He was helpful, knowledgeable and willing to work with us. We now have a new plan that expires on December 2, 2029!
Date of experience: July 27, 2024
Company activitySee all
Reviews4.7
16,350 total
Sort:
Bilal solved my issue in no time at all!
Bilal was so very patient and helpful in solving my problem with installation of PureVpn on a new computer since I had an existing account. She solved the issue promptly and I was once again a happy customer. Thank you Bilal!!
Date of experience: July 23, 2024
Reply from PureVPN
Hi! Thank you for the great feedback! We're thrilled Bilal could help resolve your installation issue quickly. If you need anything else, feel free to reach out!
German living in Italy
German living in Italy. I am using purevpn on Mac and iPhone/iPad to get country locked content from German ARD and ZDF content channels.
Great experience.
Date of experience: July 23, 2024
Reply from PureVPN
Hi! Thank you for sharing your experience! We're thrilled to hear that PureVPN is helping you access German content seamlessly on your Mac and iOS devices. Enjoy your streaming!
Fast connection with many sites
Fast connection with many sites. There are multiple sites with multiple countries to connect with make it more reliable to find with the best connection.
Date of experience: July 25, 2024
Reply from PureVPN
Hi! Thank you for your review! We're thrilled you enjoy the fast connection and variety of sites. If you have any suggestions or need assistance, feel free to reach out!
Another job well done
Another job well done. Ryan has helped twice to get our VPN restored. Originally, my wife could not connect to the VPN server. Which made updates and secure use impossible. After a couple chats with the service guys, Ryan was able to jump back in and clear things up. Redownloaded the program and set things right. It did not take long and Ryan was very courteous in the chat. Always hoping for no further issues, but if there is, it seems like we can get the help we need.
Date of experience: July 19, 2024
Reply from PureVPN
Hi! Thank you for your feedback! We're pleased to hear that Ryan was able to resolve the VPN issues promptly and courteously. Should you encounter any further problems, we're here to assist you anytime.
Uzair make me go online in unbelievably…
Uzair make me go online in unbelievably country who banned everything. The process is easy also uzair guide me step by step so i can get back to online. He saved the day
Date of experience: July 24, 2024
Reply from PureVPN
Hi, thank you for your amazing feedback! We will let Uzair know that he did a great job!
Great customer service …
I accidentally bought the wrong subscription. I contacted the web chat team. Bilal was extremely helpful and arranged a refund very quickly. Excellent service!
Date of experience: July 23, 2024
Reply from PureVPN
Hi! Thank you for your feedback! We're glad to hear Bilal was able to assist you promptly. We appreciate your support and look forward to serving you again!
Great Support
Finn in Tech Support was super effective and patient, also, Saad and Uzair were super helpful as well!!! Thanks
Date of experience: July 22, 2024
Reply from PureVPN
Hi Laura, thank you for your kind words! We're thrilled to hear that Finn, Saad, and Uzair were able to assist you effectively. We'll be sure to pass along your compliments to them!
Quick and solid problem solving
Quick and solid problem solving, fixed my OpenVPN router settings in a couple of minutes.
Date of experience: July 22, 2024
Reply from PureVPN
Hi Robert! Thank you for your review! We're glad to hear our team quickly resolved your OpenVPN router settings. Your satisfaction is important to us!
Shehryaar was Amazing
Shehryaar was able to resolve my issues within seconds, preventing me from wasting the time of sorting through hundreds of files.
Date of experience: July 19, 2024
Reply from PureVPN
Hi! Thank you for your feedback! We're thrilled that Shehryaar was able to resolve your issue so quickly. If you need any more assistance, we're here to help.
I'd like to tell the world that PureVPN…
I'd like to tell the world that PureVPN tech support made my day! it was so hard to find any VPN app that provides the huge list of the countries to connect, and PureVPN has it. But I had so many troubles to connect to it. And the tech support (thank you, Adrian!) helped me to configure all settings. Everything works now! Such a fast VPN service! and great support) Highly recommend this app)
Date of experience: July 17, 2024
Reply from PureVPN
Hi! Thank you for your wonderful review! We're thrilled to hear that Adrian could help you get connected and that you're enjoying our service. Your recommendation means a lot to us!
The response to my message was prompt…
The response to my message was prompt and the solution to my problem was instant.
Date of experience: July 25, 2024
Reply from PureVPN
Hi Michael, we're delighted to hear your valuable feedback. Please keep enjoying the freedom you get with using PureVPN.
The best of the best
Over thr years PureVPN has had its troubles, but in the background there must be a hard working team addressing and solving those problems. This is evidenced by the continuous updates keeping this VPN ahead of the field. I just love it
Date of experience: July 09, 2024
Reply from PureVPN
Hi Patrick! Thank you for recognizing our hard work and dedication! We're thrilled to hear that you love PureVPN and appreciate the continuous updates. Your support motivates us to keep improving and staying ahead.
Most of the review are not reflecting…
Most of the review are not reflecting the truth since PureVPN offered discounts or a free month in exchange of a positive review.
The app is broken it asks all the time to log in manually, also very often after awhile the connection will drop or the speed will drop too.
I wouldn't recommend this until they polish their app for desktop and smarthphone and improve the network stability.
Date of experience: July 18, 2024
Reply from PureVPN
Hi Alessandro! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced with our app. To better understand and address the issues you've mentioned, could you please email us at apps@purevpn.com with the subject line "Trust Pilot Review"? Our team will look into these issues and work to resolve them as quickly as possible.
Bilal provided excellent diagnostics to…
Bilal provided excellent diagnostics to my problem (which was the website i was trying to access rather than pure vpn), then used his tools to guide me on how i could use pure vpn to solve it.
very impressive
Date of experience: July 08, 2024
Reply from PureVPN
Hi Paul! Thank you for your feedback! We're thrilled Bilal could provide excellent diagnostics and guide you effectively in using PureVPN to resolve your issue. We appreciate your positive review!
Bilal was excellent
Bilal was very precise and resolved my issue very quickly. Getting it solved fixed a technical issue that PureVPN solved immediately . Will likely renew my subscription with additional features when my current subscription expires early next year.
Thanks Bilal
Date of experience: July 08, 2024
Reply from PureVPN
Hi Dave! Thank you for your kind words! We're delighted Bilal could resolve your issue swiftly. We look forward to offering you even more features upon your subscription renewal next year.
I guess someone get my account…
I guess someone get my account information I dont know how and he purchased addons on my account,
I message support and they help me so fast and they said will refund that addon payment,
I hope the let me remove my card information from there database but they said should remove my account to doing that :(
I wish they let us remove card information so I can continue with them
they have best VPN services
Date of experience: July 16, 2024
Reply from PureVPN
Hi! Thank you for your feedback. We're glad our support team could assist you quickly and process the refund. We understand your concern about removing card information and appreciate your suggestion. Thank you for your kind words about our VPN service!
Get App Working
Windows app was not working.
Guided through updating to new version.
Clear instructions and assistant very patient with mt bumbling attempts. Very pleased with the assistance given
Date of experience: July 10, 2024
Reply from PureVPN
Hi David! Thank you for your feedback. We're glad our team could assist you effectively with the Windows app update. If you need further help, please let us know.
connection difficulty
Asim was patient and guided me through the process. I was very happy that they were very helpful overstep of the way.
I would highly recommend their services.
Date of experience: July 15, 2024
Reply from PureVPN
Hi! Thank you for your kind words! We're thrilled Asim could assist you effectively. Your recommendation means a lot to us!
I had the best experience with Saim and…
I had the best experience with Saim and Furqan, this guys suported and helped me for my problem.
Date of experience: July 19, 2024
Reply from PureVPN
Hi George, thanks for your valuable feedback. We strive to ensure every customer is satisfied with our business.