24,976 total
I spoke to Joyce Ariola first key homes. She listened to me and try her best to solve my issue. I give her five stars for her service now I am waiting for the outcome of my request.
Thank you
Will be posting another review after my problem is solved
Date of experience: July 25, 2024
Joyce really took the time to listen and understand my reason for todays phone call. I understand that this issues has to be routed to the correct department but just wanted to commend her on an extraordinary job in the help that she has given us.:) Great Job
Date of experience: July 23, 2024
Shara Liany Pardillo | Lead Generation left me with a confidence that I will my rental home search less stressful. She was very professional and knowledgeable upon guiding me through the First Key process.
Date of experience: July 24, 2024
Prity Brswas
was a pleasure to speaking with. She was very respectful and helpful for giving me the necessary info at the tile for the property of interest. She was patient and well organized throughout the call as well.
Date of experience: July 23, 2024
Wrote a email 24th of July, tried to call direct line not even a first key number. Never got response from her concerning important concerns
Date of experience: July 27, 2024
Gavin was extremely helpful, great customer service! He was kind and patient while he went over my application documents and helped guide me through additional documents needed. I told him that I was very interested in a property listed and wanted to make sure everything was correct for me and he stayed on the line while he submitted my documents to underwriting. Thankful he was able to help me!
Date of experience: July 23, 2024
Aica was SO patient and kind in helping me submit my information for early termination
Notice.
Thank you!
Date of experience: July 26, 2024
Marvy was very helpful with my situation and I received a call from maintenance within 10min after getting off the phone with him.
Date of experience: July 25, 2024
Jancy was attentive to my concerns with being locked out of Rently in order to tour homes. He sent a request for my account to be unlocked so that I could continue my home search.
Date of experience: July 22, 2024
Ron White came out today to fix an outlet that had started burning on the inside. He was so knowledgeable, friendly, helpful and easy going! He had it all taken care of, in under an hour! First Key is blessed to have Ron as a part of thw company! Thanks, Ron!
Date of experience: July 24, 2024
Everything went great! I called because my AC went out. They had a service tech out within a few hours. Marco was professional and efficient. Had the problem fixed quickly. Thank you.
Date of experience: July 26, 2024
It is a pleasure speaking with Richmond. She is very professional, friendly and knowledgeable.Thank you for your assistance.
Date of experience: July 26, 2024
There's a lack of sympathy and it seems the center for emergency work orders are not in sync with information. I was told a tech would come by to fix my AC. I had informed the call center someone would be home waiting for the tech. There was no knock on the door or ring on our doorbell, but on their records the tech still stopped by and I'm told it's my fault I couldn't answer my phone. It is too hot here and I just moved in. Really regret going to FirstKeyHomes.
Date of experience: July 25, 2024
Raul Gonzalez has been most helpful with my renewal process. He takes time to follow-up with me and answers all my questions while connecting me with other departments to help as well. He has been very patient with me and I am grateful to be working with him!
Date of experience: July 19, 2024
Mary is great and always is very fluent with answers and non demanding on the phone, makes a difference in todays day and age. Especially with the sky rocket prices we have ALL been going through in life. Thank you Mary in the Renewals Department
Date of experience: July 19, 2024
SHUBHAM SRIVASTAV Was incredibly helpful. Answered all of my question and helped merge my application to my wife
Date of experience: July 25, 2024
Andrea was professional and kind. She communicated clearly and answered all my questions. She made me feel very comfortable speaking to her.
Date of experience: July 24, 2024
REAH IS TRULY GREAT, SHE HELPED ME THROUGHOUT THE WHOLE PROCESS OF MY SITUATION. APPRECIATE HER
Date of experience: July 25, 2024
Did did amazing job checking on my lease. He made sure to stay on the phone with me and get every piece of information to confirm my lease. He did amazing job taking care of me.
Date of experience: July 23, 2024
She Answered All Of My Questions To Best Of Knowledge & Also It Was A Pleasure Speaking With Maja Because She Was Very Polite And She Explained Everything Very Well... Thanks Maja!!
Date of experience: July 23, 2024
