I never received my email with my…
I never received my email with my license information, and have sent 2 emails to the support team trying to obtain the license so I can start utilizing the product that I paid for, and have yet to get a response. It's unfortunate they are so quick to pull the money from my account, but can't provide customer support when they don't deliver the product they paid for.
Date of experience: June 26, 2023
Reply from ASAP Utilities
Hello Shelly,
I sincerely apologize for any inconvenience this may have caused, and I assure you that we're taking your concern very seriously.
The email with the license details was sent to your email address on June 26th, 2023, within 5-30 minutes after you placed your order.
We sent an extra copy to you that same day and we sent another copy on June 29th and replied to every email you sent.
However, it appears they may not be reaching your inbox. This suggests the possibility of a technical issue that could be causing these emails to be filtered out or blocked, such as stringent spam filters, a full inbox, or a server error on the recipient's end.
To help resolve this issue, we kindly ask if you could contact your IT department, as they would be best equipped to look into this. They might be able to check if there are any email delivery rules, spam filters, or other settings that could be preventing our emails from reaching you. Please ask them to ensure that emails from our domain (asap-utilities.com) are whitelisted or marked as safe. (Some organizations block foreign emails; We are located in The Netherlands.)
If, for any reason, this issue persists, we would appreciate it if you could provide us with an alternative email address where we could send you our communications. We want to ensure you're kept up to date and receive all necessary information without any further delay.
Kind regards,
Bastien Mensink
A Must in Every Office BV, The Netherlands
https://www.asap-utilities.com
https://www.asap-utilities.com/contact.php
** UPDATE July 7th **
We understand that you may have been busy or may have missed our previous messages. However, we wanted to emphasize that we are here to assist you and would greatly appreciate the opportunity to connect so that you can receive your license.
Despite our efforts to reach you via email, phone, and LinkedIn, we have not received a response. We understand that communication mishaps can happen, and we want to ensure that nothing is impeding our ability to assist you. Our team is fully committed to providing excellent support.
We eagerly await your response and the opportunity to assist you further.
Warm regards,
Bastien Mensink