102 total
Onboarding process was simple and thoroughly explained. Great product!
Date of experience: June 19, 2024
Reply from Acrobits
Claudio, thanks for the feedback! We're glad you found the onboarding process easy to follow and that you're enjoying the product. Your positive experience means a lot to us.
My 5 start rating is for Alejandro Carrasquero. Over the past 6 months, he has supported me and my Dir/TechOps as we evaluated Cloud Softphone as a replacement for Bria and Zoiper. Alejandro guided us through the application process, explaining all of the features and how they worked.
Another important requirement in addition to calling was the ability to integrate our texting platform with Cloud SF. When we were initially unable to get things to work, Alejandro figured out what the problem was and we were able to get everything working.
As a result of Alejandro's hard work over six months, we are now a happy reseller of Cloud SF to our family of 100+ MSPs with 5,000 customers!
Date of experience: March 27, 2024
Reply from Acrobits
Thank you so much for your fantastic review! We are delighted that Alejandro has been able to help you through this transition process and look forward to continuing to support your success.
We're starting using the white label product in our company, for Android and iOS. So far? Works like a charm. Really a recommended product if a company already has a pbx either onprem or cloud, and wants to add clients for mobility workforce.
Date of experience: December 29, 2023
Reply from Acrobits
Thank you for sharing your positive experience with our white label product! We're delighted to hear that it's working well for your company's mobility needs. If you have any further feedback or suggestions, feel free to let us know. We appreciate your recommendation!
We used the Cloud Softphone generic app, and they make it so easy to get going. It doesn't cost anything to get started and you can have a functional softphone (with limitations) within a few minutes. The app is pretty, very customizable, and has Busy Lamp Field capability. The BLF ability makes it a complete drop-in replacement for desk phones. End users are really loving this.
The pricing for their generic softphone is reasonable. Eventually a full white label app might make sense, but not quite yet.
Date of experience: April 14, 2021
We build our own white label Softphone. Cloud Softphone has all the features we needed, price is reasonable and the quality of the product is excellent. Even though there is no traditional Chinese support, the support team help us to build the language translation, but of course it will take some more time.
Date of experience: June 08, 2022
We have been using Cloud Softphone for more than a year. I like that you can quickly receive feedback from the team, and they also follow you up during the review and when the app is live.
Besides, there are many Whitelabel features to fully customize the Cloud Softphone according to business demands.
I'd really recommend using it if you need a convinient working solution for your business.
Date of experience: February 09, 2022
Acrobits have provided us with a really excellent white labeled app which thousands of our customers are happily using every day. Simple to get going and get to market very quickly using all the latest technology. The sales and technical support staff are also very good. I can't fault these guys at all!
Date of experience: November 11, 2019
Reply from Acrobits
Daniel, we are happy to know that the experience of your clients and yours has been positive! Thanks for the trust and your kind words.
We have had a great experience with Acrobits. From the initial conversations with Alejandro, to now working with their team as needed to work through problems, we have had an all around great experience. The software they produce is top quality. We have had many great feedbacks come back to us from our clients. Thanks again for your help Alejandro and team!
Date of experience: September 10, 2021
Acrobits is the name in white-label UCaaS applications. We were aware of and using Acrobits branded apps (Softphone and Groundwire) long before we decided to partner with them. We've tried most of the Open-SIP applications on the market and Acrobits apps out performed them all. Simply put, it works!
Date of experience: December 30, 2020
Reply from Acrobits
James, thanks for recommending us! We work every day to have the best work team and offer you the best service.
CloudSoftphone branding was by far the best experience i have ever had when it comes to deal with software developers. I will 100% recommend Acrobits to anyone. The support staff KNOW what they do ,which at the end translates to an extremely smooth and pleasant interaction. From my experience; if there are any delays encountered, they were mostly caused by us ( the customer).
Date of experience: November 18, 2019
Reply from Acrobits
Chav, thanks for recommending us! We work every day to have the best work team and offer you the best service.
Acrobits has been a trusted technology partner for 8+ years. Their solution coupled with our technology has been key to us providing customized products for our clients. We have jointly had issues to overcome, but in every instance, the Acrobits team has come through for us!
Date of experience: November 15, 2019
Reply from Acrobits
There is nothing better than in addition to being our clients, we are partners! May it continue to be many more years of partnership.
Incredible Development Team - These guys get it, and are on top of any questions or issues bringing our App to market. They are quick to reply, extensive in customizations, and always helpful. We look forward to working closely with them for years to come.
Date of experience: February 16, 2022
The Acrobits team was able to thoroughly answer all our questions, made it simple to understand. Our biggest worry was being able to receive support when we needed it, and they have come through every time. Overall, great experience.
Date of experience: October 31, 2022
We use Acrobits' whitelabel softphone application for our hosted VoIP system.
Onboarding was extremely smooth and the apps work very well both on iOS and Android.
I have no issues recommending acrobits, top work guys and special shout out to Milan!
Date of experience: November 28, 2023
Reply from Acrobits
Aaron, thank you for the positive feedback! We're delighted that the onboarding was smooth, and our whitelabel softphone apps work well. We appreciate your recommendation.
Great Service, great product.
Havent had any issues with our Mobile Application to date. Friendly and very helpfull staff.
Their Acrobits CloudSoftphone Platform is amazing.
You can not go wrong with Acrobits. So much more than just a mobile application. The features available is beyond outstanding.
Date of experience: December 09, 2020
Reply from Acrobits
René, thanks for recommending us! We are very happy to hear that you like Cloud Softphone so much.
Great product, flexible platform and terrific customer service. The team were with us every step of the way while we built, tested and sold early versions of our product, and continued their fanatical support as we got the final version ready and launched on iOS, Android, Mac and Windows.
Date of experience: October 31, 2021
I've been using Groundwire for a few years, and it has never let me down. It is definitely the best SIP client, I've used in iOS.
Initial tests with their CloudSoftphone Platform, are also very encouraging.
Highly recommended to try them out.
Date of experience: December 28, 2020
Reply from Acrobits
John, It’s awesome reading you like our products so much! Our team is here at your disposal to make your Cloud Softphone experience great!
Having worked with the Cloudsoftphone platform for many years already, we've seen how the Acrobits team are innovative, and always keep the quality of their work at the highest level. We are very glad to do business with them.
Date of experience: November 06, 2019
Reply from Acrobits
Sergio, thank you for highlighting our effort to be excellent and innovative. It has been a pleasure working together.
We use the white label softphone service, it works as it should, but we would appreciate better interface for design editing. There is a number of design elements in the app, which you are not able to edit. You don’t see them or know about them, before the testing on the actual mobile device, so it is not a customisable as one would expect.
We appreciate good customer service.
Date of experience: January 21, 2020
Reply from Acrobits
Thank you for your review, Petra. It's great to hear our products work fine! Your feedback is really important for us and we’ve passed your comments to our support team in order to improve our interface for design editing.
The mobile app has been very reliable and fulfills the needs of our customers. The ease to onboard has made it very simple to introduce this app into our service portfolio. The technical support is very timely and always spot on.
Date of experience: March 09, 2023
Reply from Acrobits
Hi Mario, thanks for this positive response 😄 We’re thrilled to hear that our app has been reliable and fulfilled the needs of your customers. Thanks for trusting us to be your provider!
