Service Automations Software

Save Hours Every Day with Service Automation

Streamline your customer support with ready-made responses for common questions. Automate support activities to stay organized, reduce response times, and enhance customer service. EngageBay intelligently queues and routes tickets, allowing you to set priorities, statuses, and assignments for support reps. Minimize routine administrative tasks and maximize efficiency.

Features of EngageBay's Service Automations

From identifying new opportunities to delivering customer happiness

Helpdesk Automations

Eliminate manual sorting with EngageBay's intelligent helpdesk automations. Our software organizes helpdesk tickets based on your defined conditions—such as ticket source, inquiry subject, related deals, or originating companies. Utilize predefined conditions or create custom automation pipelines to streamline your support process.

Service Task Automation

Say goodbye to manual ticket management with EngageBay. Simply set the right triggers, and our service automation software will handle the rest. Automatically assign tickets to sales and service reps based on availability, priority, skill, domain experience, ticket source, or any custom conditions you set.

Eliminate Human Error

Manual ticket management can lead to mistakes and oversight, especially with a high volume of tickets. A growing business can't afford dissatisfied customers. Use EngageBay's free service automation software to regularly scan all service tickets, providing alerts for overlooked tickets and pending follow-ups. Trust our automation technology to ensure timely attention to every customer.

HAPPY CUSTOMERS SHARE GREAT REVIEWS ON G2

Client Testimonials

"Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute."

Leonardo W.

Founder, Wolff Consultoria

"The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately."

Shawn L.

Marketing Manager, List Biological Laboratories, Inc

"A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier."

Santiago B.

Southern Europe Director, Triptease

"EngageBay has everything I need when it comes to managing customer relations and sales activities. The features I most frequently use are automation for sending emails, managing sales, and marketing automation. Plus, having a built-in live chat and help desk tool makes it really easy to engage with customers."

Hongkiat L.

Editor-in-chief

Do It All With EngageBay

Stop overspending on multiple marketing, sales, and support software solutions. Experience the world's most affordable, unified platform. EngageBay's all-in-one CRM offers the most comprehensive solution for your marketing, sales, and support needs.