Revolut レビュー

Hi there!

Thank you for your feedback. I'm really sorry to hear about your experience with your top-up.

I managed to locate your account with the details you provided and flagged your experience internally. I can see that our team has already looked into this for you via the chat and provided with clarification.

In case you still need any help, please get back to us via the app.

Best,
Oscar from Revolut

Hello Mateusz, Thank you for taking the time to share your feedback.

Your feedback is highly appreciated, and we are always working to make sure we can do better to provide you with the best options. I have taken a note of your suggestions. That said, I requested more details from you here on Trustpilot to check the issue on my end and try to help out, but unfortunately I didn't hear back. In this case, could you please report this card payment issue via the in-app chat? You can access it by going to Profile > Help > Get more help and contact us. In case you struggle to get a response on chat, do not hesitate to send an email at help@revolut.com with the subject TRUS-7161 or reach us via DMs on one of our official social media channels - Facebook/Twitter/Instagram with a brief explanation of the issue you're experiencing.

One of my colleagues from the support team will check it all for you.

Best,
Shally from Revolut

Hi Tadashi, Thank you for raising this issue to us.

With the details you have shared with us on Trustpilot, I was able to locate your conversation with our support team in the app. Please remember that we accept a variety of documents, depending on your nationality and the country you have signed up in. You can find more details here: https://help.revolut.com/help/profile-and-plan/profile-plan/verifying-identity/how-do-i-verify-my-identity/. I can see that our team there has addressed your concerns regarding the discrepancy in your account verification. If you have any follow up questions or concerns, please feel free to raise them via in-app chat. You can access it by going to Profile > Help > Get more help and contact us. In case you struggle to get a response on chat, do not hesitate to send an email at help@revolut.com with the subject TRUS-6999. Our agents will do their best to clarify everything for you.

Best,
Shally from Revolut

Hello there!

We are really sorry to hear about the situation that you faced. We treat feedback with the utmost care and we will take steps to improve the area you mentioned.

Revolut Team perfectly understands how financial matters are important to our users and we treat them with a high level of care and accuracy to meet all expectations and we have reached out to you here on Trustpilot to get some more data from your end so that this could be looked into internally.

If your card deposit failed, please select the failed transaction in the app to identify the reason. You can read about this here:

https://www.revolut.com/help/adding-money/with-card/my-card-deposit-failed.

If your issue has not been resolved yet, please let us know via the in-app chat and one of our support agents will help you with this. To start a new chat, please go to the Profile section -> help -> scroll down, tap on "new chat" -> type in "live agent".

The feedback you provided and shared with us is deeply appreciated, so we can work on improving our service and make sure we give the best service available. Here at Revolut, we’re always trying to streamline our procedures and processes to improve the experience for our users.

Yours,
Revolut Team