The support is second to none The service really great but Most of all The comprehensive outline of their services and features that make it a no brainer when I show customers the difference between their hosting and Planethoster’s. Now I get paid too - affiliate link baby !! Keep this up - well for the past 2yrs I have not seen any decrease in services given - and believe you me they have numerous tickets!!! Kindness galore Catherine
Date of experience: July 23, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you so much for your reactivity and kindness! Having a website is not always easy, so it's really nice to receive help from the Planethoster staff.
Date of experience: July 11, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
I'm extremely satisfied with the assistance I received from the client support team while placing my first order for the World plan. I encountered some issues, and the team was very interactive and helpful, which is what matters most in such services. Big thanks to PlanetHoster!
Date of experience: June 24, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
I encountered a problem on the server (MySql engine) which made my site inaccessible. My request for intervention was handled quickly by the staff, the problem identified, and the solution found quickly.
Date of experience: July 01, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Been with PlanetHoster for a few years now and love their reliability and support as well as their fast Litespeed shared servers. With the proper Litespeed setup (2GB RAM, 2vCPU, 5MB disk speed) I get my WordPress websites to be super responsive and also get scores close to 100 in the Pagespeed Insights tests with the Litespeed Cache Advanced Presets.
Date of experience: May 31, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
I've tried out the PlanetHoster hosting. For me, it was a bit too complicated to use their hosting. So I asked to be refunded with went perfectly! On the other hand, I have to compliment their support! Every question was handled within minutes! Best support I ever had! When I'm more experienced I'm convinced I'll return to them!
Date of experience: May 30, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
The technical support team didn't hesitate all day about a problem I was experiencing that was also very urgent to resolve. They are always available and do everything they can to help.
This makes PlanetHoster the best hosting company.
Date of experience: June 14, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
PlanetHoster always excellent for over 12 years, when it comes to assisting and advising its users. Thanks to Brendan for his help and advice in migrating my Prestashop store from version 1.7.1 to 8.1.
Date of experience: April 29, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Choosing a web host is like picking a partner for the digital journey of your website. Planethoster.com isn't just a hosting provider; it's your website's happy place. With speed, reliability, user-friendliness, security, support, and a touch of green, it's the whole package. Say goodbye to hosting headaches and hello to a worry-free online adventure. Your website deserves the best, and Planethoster.com is here to deliver. Let the hosting joy begin!
Date of experience: December 01, 2023
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Facebook page https://www.facebook.com/PlanetHoster
I have subscribed to Planethoster for many years. I recently added a domain and a website. In the process I encountered some troubles. I asked for help. The team where very generous, promptly resounding to my queries and suggesting ways to resolve them and in some cases devoting a chunk of their time to look into the issues and solving it for me. Now I have my new website up and running. I'm grateful to the team of technical advisors.
Date of experience: December 24, 2023
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Facebook page https://www.facebook.com/PlanetHoster
Three days not receiving hosted emails from the server. Others were (seemingly randomly) getting through (mainly spam). No way of knowing I was not receiving all my emails until I tried testing the inbox by sending to myself with my half-dozen or so email addresses and asking others to send some too. Only one or two were received, again randomly. PlanetHoster understood the problem and fixed it (even if it took many tests and most of the day).
Extremely fast in their answers and pristine support. They don't throw you chatting with an AI, and actually help you out. Good prices. I left other hosting solutionS, plural, because I can trust them to help me out when I have an issue. It's not the first time I'm coming back to them, just because at this point every other company failed me at least once. This is not a sponsored review by any mean, I do pay everything and am not related to this company. I just am extremely satisfied and relieved by having moved some sites there. Everything will be eventually transferred there over time.
Date of experience: January 15, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Facebook page https://www.facebook.com/PlanetHoster
Not only PlanetHoster is an excellent Internet Service Provider but its support is more than great. Reactive and going beyond its own field of responsabilty. They just helped me to work out the upgrade to Moodle 4.2 which involved quite a few aggravations. Necessity of passage to php 8.0 and install of a beta release of the service XMLRPC which they had to tweak as it is not native anymore to PHP 8.0 but necessary to the Moodle upgrade. And so on..advices on the upgrade of MariaDB, etc.. A few hours of exchanges with technicians leve 1, 2 and 3. Thanks again to Marc-André, Jason, Nick and whoever I forget.
Great customer service. I had to request multiple times help to their tech support and they allways replied quickly, efficiently and kindly. The backend is reliable and fast. Pricing is very good. I have been very satisfied with planethoster for many years.
This company is the best Website Host I… This company is the best Website Host I ever expected! It's speed is so high and the servers are reliable. The support team are very knowledgeable so there are always quick responses, phone or mail. If you know how to use it, you'll love it. I am happy to be their customer.
Avoid Planethoster. Recently, they have started increasing their prices and charging customers without providing the exact amount of the price increase. Their support team only provides generic, copy-and-paste responses and shows no regard for loyal customers.
Date of experience: June 18, 2024
Reply from PlanetHoster
Hello,
We are sorry about your bad experience with our services.
With the release of HybridCloud N0C, PlanetHoster has decided to discontinue the discount we were offering to our clients using cPanel.
We attempted to negotiate the costs directly with cPanel, but unfortunately, we were unsuccessful.
At June 10th an email titled "End of Discounts on cPanel Licenses" has been sent to our customer.
The email is as followed :
===========================
Sir, Madam, cPanel, a third-party company, was sold in 2018 to a venture capital firm. This led to significant increases in licensing rates and changes in the business model. In addition, our customers observed a decline in feature quality.
For these reasons, PlanetHoster invested in a new system architecture and platform as a service (PaaS) called N0C®, and took the temporary decision to absorb up to 80% of the regular cost of a cPanel license for the dedicated HybridCloud cPanel environment.
N0C® has been designed to meet the unique needs of web professionals (webmasters, SEOs, designers, etc.). It offers significant time-saving benefits, is natively coupled with a high-performance caching system optimized for time-to-first-byte (TTFB), and is eco-responsible and secure. The platform has been proving its worth for over 5 years now on PlanetHoster's shared The World offering.
On May 22, 2024, during the Vivatech 2024 event in Paris, PlanetHoster unveiled HybridCloud N0C. Available in Canada, France and Switzerland, HybridCloud N0C® gives companies and professional customers access to a new range of high-performance, managed solutions designed to serve them better, while benefiting from the latest privacy and security standards.
In this context, we would like to inform you of some important changes. From June 15, 2024, PlanetHoster will charge the regular cost of cPanel licenses.
We recommend that our customers contact our pre-sales team to take advantage of the HybridCloud N0C® offer, which includes several benefits, including the price of the N0C management panel license. PlanetHoster's technical team can help you migrate your cPanel environment to HybridCloud N0C® at no charge. Migration from cPanel to N0C® is free of charge.
When you purchase a HybridCloud N0C® server, PlanetHoster will retain your cPanel license fee for a further 30 to 60 days, so you can migrate to your new HybridCloud N0C® with complete peace of mind.
The benefits of N0C are many:
Optimum performance: the N0C platform is designed to offer enhanced performance and security. Natively, it offers LSCache acceleration and uses the HTTP/3 protocol, while retaining the Apache environment for maximum flexibility. Modernity and flexibility: the use of modern technologies for fine-tuned resource management and advanced customization characterize our control panel. Transparent costs: unlike cPanel, the invoice from PlanetHoster for N0C® is not for each additional account. So you save on license fees. The transition from cPanel to N0C® will enhance your user experience, and give you access to PlanetHoster's exclusive technologies.
For more information on N0C, please see our blog post. Thank you for your trust and continued support.
Sincerely,
The PlanetHoster team
===========================
License fees are now charged at 100% according to cPanel's pricing schedule:
My PlanetHoster account was protected by double identification with Google Authentificator. However, I changed my iPhone in January 2024, so I could no longer obtain my identification key. PlanetHoster technical support told me what to do, and asked me to send the necessary proof of identity. After verification, the Google Authentificator protection was removed, so I was able to log in again with my usual credentials. At my request, the supporting documents were destroyed, to prevent any damage to my personal data and privacy. Faced with a very embarrassing situation, technical support made my experience very positive. I recommend PlanetHoster without reservation!
Date of experience: May 23, 2024
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
