net2phone Canada Reviews

Customer Service is Amazing!

We are so grateful for the corporate support we receive as a growing organization! Elizabeth A. has been a fantastic account manager for us as well! Thank you!

Date of experience: July 08, 2024

Alana was very patient with me and my ever-changing schedule. She was a great help, made things very easy for me when things got a bit difficult and answered all of my questions very quickly. It was a pleasure working with her.

Date of experience: June 24, 2024

Upon reaching the opportunity to renew our agreement with net2phone, it really was an easy choice. Apart from the great performance of your system, I find that interactions with your staff, in this case Elizabeth Aldrich in particular, have been wonderful.

Date of experience: June 21, 2024

Octavio! His knowledge of the product, customer centric approach and friendly demeanor makes him a real asset on the support team. I know I'll always get the help I require when we connect.

Date of experience: May 01, 2024

Kali was extremely helpful with figuring out what was happening on our bill and adjusting it since we have downsized. Also suggested upgrading to new hardware since ours was out of date!

Date of experience: May 03, 2024

Admin team is supportive and kind. I've new in my position at a company that uses net2phones services. Due to the transition and some other urgent tasks we fell behind on our payments. Working everything out with a representative was easy. I mentioned that we were planning to adjust our phone plans and they helped me get so much information togther for that as well.

Date of experience: October 10, 2023

Liz, my customer service manager handled the renewal of our contract efficiently, quickly and made it a breeze. She was so pleasant and easy communicate with. 5 Plus stars!

Date of experience: March 28, 2024

Renewal process was easy. Sam took the time to discuss options.

Date of experience: June 10, 2024

Kali L. was amazing to deal with. She made sure to keep in touch as my renewal date drew near. This was appreciated as my busy days pass quickly and she didn't want me to miss out on resigning. As I was not the initial contact person who set up our original contract, Kali took the time to go through my proposal with me and made sure I understood all aspects before making a decision. The entire experience was painless and she was lovely to deal with. Thank you Kali!

Date of experience: January 19, 2023

Working with our onboarding rep, Gurpreet, was awesome. She was there for us every step of the way and make sure that any questions we had were answered immediately. She did a lot of the initial system setup work for us and followed up until we launched and after. We love how you can customize just about every aspect of the system and have felt very supported the whole way through. I recommend this system to any business owner.

Date of experience: May 02, 2022

Sylvie was such a fabulous support. She organized us, found ways to meet our needs that we're a better fit for us, was very prompt, and supported us with the expertise that only a true expert in your phone service could. She is an asset to your company.

Date of experience: November 14, 2023

We have had great experience working with Net2Phone. From the time we migrated to Versature which later got taken over by Net2Phone, we have had minimal to no outages that have affected us as a company. The quality of service and responsiveness is exactly what we needed. The accounts team is awesome and goes above and beyond to assist.

Date of experience: October 06, 2021

Net2Phone (Formerly Versature) has been a Lifesaver for us - initially and even now during COVID. A few years ago, there was a fire in our building which kept us out for just over a week. Our patients were unable to reach us because our physical phone lines were at the clinic itself. Net2Phone helped us by porting over our main number and lending us Polycom VoIP phones that we would plug in any ethernet port and use - even at home. We were then able to contact all our patients to reassure them and reschedule all appointments from home.
During COVID, we had many employees working from home and our VoIP phones were so easy to bring and connect at home that it was one less thing to worry about!!!
Our experience was A1 and I would 100% recommend them !

Date of experience: June 15, 2022

My onboarding to working with Net2Phone has been mainly easy and good. However, a couple of times the information and conditions for the requested adjustments to our accounts were not communicated in a timely manner while we met, but were emailed later. I believe that this type of topics must be discussed in meetings.

Date of experience: October 24, 2023

I started out with Versature years ago, went astray for a bit, then ran back to them when the new provider failed to be reliable. They came through like a champ, rescuing me and restoring our phones with reliability and quality service. Since net2phone took over the quality and reliability and excellent service have remained. I highly recommend this VOIP provider.

Date of experience: December 06, 2021

As an MSP who supports over 40 businesses, we often try to use the same service providers amongst our clients. It allows us to streamline our processes, utilize effective and proven solutions, and set expectations for services and service levels with our clients.

Growing companies have growing pains as they pivot to support and maintain their clientele during growth periods. Unfortunately, I think N2P has exceeded their excusable mistakes.

In the last year alone, we have experienced 5 Major Outages, 2 of which were multi-day outages, the others were near full day outages. In these situations, you need to be signed up for the service outage notifications. We've yet to see any of their outages return to normal operating without having to call in for some form of assistance, albeit as simple as Side Car not loading now, or phone has echo/static sounds on call, can't hear one side or other, phone rings can't pickup, can't transfer. Each of these issues have occured after their systems have recovered.

However, their support staff feel they need to deflect the issue back onto you system/network. We find ourselves having to prove to their support team that our network is setup per their recommendations, even though we did all that during rollout and setup. I would highly recommend, they make a change during Roll Out to include setting up the network and firewall settings as they want, and verifying at that time it's setup as requested. This would save alot of us from having to do this with each instance of requested support.

With that said, we have now been dealing with an issue for 5 weeks with no updates, no responses when asking for weekly updates. We have been told it's been submitted to Dev Team, with still no updates or access to the Dev team.

This company seems to make changes on the fly, without testing in advance. When restoring services, seems to be the same way, they make changes til they fix the original issue, but generally create other issues in the process.

I would not recommend them for your business. I am actively looking to move all my clients off their platform and to a Proven Industry Leader. Avoid Net2Phone at all Costs!!!

Date of experience: May 30, 2024

Melanie is a fantastic rep. She knows the products well and had done research on our how our company operates and what our needs were, prior to calling. This small thing impressed me. It made the decision process of our account renewal easy and seamless.

Date of experience: March 23, 2023

Alana was great. Patiently walked us through the changes we were trying to make and gave us some great advice to improve the professionalism of our phone answering messaging.

Date of experience: January 16, 2024

Tara was FANTASTIC! After a bit of a rough start with another rep, Tara took over. She patiently and professionally answered our questions and addressed our concerns. She followed up and followed through! She made recommendations for our service given our changing needs. I highly recommend net2phone, specifically Tara for her incredible, memorable customer service!

Date of experience: May 25, 2022

Caytlin was very well prepared, efficient in her work, and respectful of my time. The renewal was straightforward and the services offered were tailored to my business needs. There was no upsell or pressure to include things in the agreement that are not useful to my organization. I felt well supported by Net 2 Phone!

Date of experience: September 16, 2021