canadiansim.com Reviews

575  •  Excellent
TrustScore 5 out of 5

4.9

In the Telecommunications Service Provider category

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Rated 5 out of 5 stars

Hello!

Hello!
I'm an international student in Canada. It was a great experience with CanadianSIM Card, they are helpful and honestly, they give me all services and answer about all my questions and they help me to get a new phone with a SIM Card.

Date of experience: July 19, 2024


Rated 5 out of 5 stars

Very helpful staff!!

Very helpful staff!!! Namrata!
No hessel for arranging eSIM and home 5G orders from overseas. Looking forward to the pickup upon arrivals to 🇨🇦 !!!

Date of experience: July 18, 2024


Rated 3 out of 5 stars

Duplicated account

The service contract process was smoothly and satisfactory, but I found out that they activated two accounts on my behalf and I was not aware of it until I logged into the app to pay my bill. I had a really bad time trying to solve this issue by myself directly with Fido cause Canadian Sim support was unreachable. Beware of this and check your accounts with Fido as soon as you get the confirmation email.

Date of experience: July 16, 2024

Reply from canadiansim.com

Dear Johanna,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. Your concerns are important to us, and this falls below our standards of service excellence. Our leadership team will personally reach out to you to understand your experience in detail and ensure you receive the assistance you need promptly. Thank you again for bringing this to our attention.

Regards,
CanadianSIM team


Rated 5 out of 5 stars

I am very happy with your service

I am very happy with your service. Also I am joyful that your team being an important part of my upcoming journey. Thanks to all your team to make my trip easy and convenient.

Date of experience: July 05, 2024

Reply from canadiansim.com

Hi Het,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

I really liked the service and the…

I really liked the service and the delivery was very fast, I was very satisfied.

Date of experience: July 12, 2024

Reply from canadiansim.com

Hi Lilian

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Excellent services

Excellent services. Must take the sim and exclusive benefits of plans limited to pre arrival users.

Date of experience: July 09, 2024

Reply from canadiansim.com

Hi Ayush,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Great offers

Great offers
Good staff
Quality service
Staff behaviour was also good very helpful staff

Date of experience: July 05, 2024

Reply from canadiansim.com

Hi Shuklapratham,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Couldn't ask for anything better

Couldn't ask for anything better! I'm completely amazed with the service of Canadian SIM, and need to mention how Bruna's been helpful through all our contact time. I'm thrilled to have such a great agent helping me! My SIM card arrived in my home country in less than 48 hours. I highly recommend this service, especially if you're a new comer to Canada!

Date of experience: May 15, 2024


Rated 5 out of 5 stars

Lorena’s customer service

Estou no Canadá há 7 meses e ainda não tinha conseguido assinar um plano com celular pois não confiava e não entendia as informações que me passavam (os planos aqui são bem diferentes do Brasil). Estou muito agradecida por ter encontrado a Lorena! Atendimento rápido e eficiente, ela esclareceu todas as minhas dúvidas e encontrou as melhores soluções para o meu caso. Além do plano e do celular, eu ainda assinei a Wi-Fi para minha casa. Recomendo demais!
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I've been in Canada for 7 months and I still hadn't managed to sign up for a cell phone plan because I didn't trust and understand the information I was given (the plans here are very different from Brazil). I'm very grateful to have found Lorena! She answered all my questions quickly and efficiently and found the best solutions for my case. In addition to the plan and the cell phone, I also subscribed to Wi-Fi for my home. I highly recommend her!

Date of experience: April 10, 2024

Reply from canadiansim.com

Dear Carla,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Exceptional Service

Saw an ad online about phone plans and immediately reached out to them. Jade attended to all my queries providing me options and explaining clearly about the plan. She went above and beyond processing my order and was able to have everything delivered within 24 hrs. Very happy with the service Jade provided.

Date of experience: April 03, 2024

Reply from canadiansim.com

Dear Alain,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Great service provider!

My experience with Canadiansim has been great because of the help of Mary Chu🫶🏻 She’s so great at her work and indeed very helpful! She’s a one call away person and responds fast. The services and offers also are great especially for the students. Thank you for the excellent service provided to us, your clients!

Date of experience: March 04, 2024

Reply from canadiansim.com

Hi Nicole,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Initially I had some issue with the sim activation

Initially I had some issue with the sim connecting to the network after landing in Canada.. But Anna Raheja got in touch with me on my other number and fixed my issue within few hours making my life easier in a totally new terrain.. I am so happy with the team and specially Anna for sorting my issue as quick as possible in this technologically dépendant times. It feels crippled or disabled without a phone these days, having a phone with connectivity/network is the first necessity anywhere we go. Highly recommend Roger’s for the services.

Date of experience: March 20, 2024

Reply from canadiansim.com

Dear Indu,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Canadian Sim is the best.

I would like to thanks Canadian SIM for providing exceptional services to newcomers like myself who recently arrived from Taiwan. I got a Canadian number along with a fantastic deal on the Google Pixel 7A with the Rogers 5G network while sitting in my country. I am thoroughly impressed by the professionalism by the lady RABDEEP, who consistently assisted me by promptly answering my messages and emails, as well as helped me in selecting the best phone and plan within my budget. She ensured that I received my phone at the Calgary airport. I wish I could give them 10 stars. I highly recommend Canadian SIM to all newcomers from taiwan.

Date of experience: April 06, 2024

Reply from canadiansim.com

Dear Rodolfo,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Great experience 😊😊😊

Great experience 😊😊😊
They are reliable, honest,fast and secured,operate with integrity. I recommend them to anyone who is looking for some great mobile phones..
Maam jade, always takes the time to answer any questions I may have, nice meeting you my co-ilonggo... Thank you ma'am Jade Salvador for assistance 🙂

Date of experience: April 01, 2024

Reply from canadiansim.com

Dear Mark,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Excellent, Prompt and Thorough Support

This was my first time using this company, on referral from a friend and I was super impressed!. Rabdeep was personable and professional and she did a very thorough job letting me know my options, based on my needs. I signed my contract and she fed-exed my phone which I received in less than a day.

I highly recommend Rabdeep and Canadiansim.

Thank you Rabdeep.
I will definitely refer friends and family to you.

Date of experience: February 28, 2024

Reply from canadiansim.com

Dear Rozana,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Excellent experience

Excellent experience. Lorena was so helpful, she guided me through all the fees and make sure I understood everything. She made me feel like I was truly valued and not just another costumer. I will definitely be recommending her to all of my friends and family.

Date of experience: April 05, 2024

Reply from canadiansim.com

Dear Fred,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

Seamless transaction

Ive said this before and ill say it again… very seamless transaction. One agent name Jade was very accomodating, she knows what she is doing she knows her products which makes the whole process a good experience..

Date of experience: November 17, 2023

Reply from canadiansim.com

Dear Alkeen,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team


Rated 5 out of 5 stars

💯 legit! Got our IPhones in just 3days - look for Ms MaryChu for smoother transaction

We had our network transferred from Fido to Rogers and it was very smooth! 100% legit! As a newcomer here in Canada, we were very cautious in every transaction that we make. They’ve proven that their services are not ‘too good to be true’ but lo, it’s really so good and TRUE. Kudos to Ms. MaryChu, she really helped us and even extended her working hours just to accommodate all our queries. That agent deserves a raise! 🙌

Date of experience: April 09, 2024

Reply from canadiansim.com

Dear Robie,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

Canadian SIM Team


Rated 5 out of 5 stars

Fast and easy!

Today I had an amazing experience with them. Bruna hosted me and answered all question that I needed to know for understand my plan. Good job CanadianSim ⭐️⭐️⭐️⭐️⭐️

Date of experience: May 15, 2024