Excellent Service
Had a problem with my credit not applying automatically, emailed support, had a response back within 3 minutes and the credit was applied.
Excellent service, thank you!
Date of experience: July 17, 2024
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Reviews3.0
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HORRIBLE AND STUPID WASTE OF MONEY
HORRIBLE AND STUPID WASTE OF MONEY! X-rays were of my left hand, report came back saying I had like 3 fractures in my RIGHT hand. Actual interpretation was correctly of my left hand and showed bone spurs and arthritis. Don’t waste your money on this joke!
Date of experience: June 06, 2024
Reply from Xray Interpreter
We are very sorry for the mistake in your X-ray report and any inconvenience it has caused. AI technology is continually improving, and your feedback is invaluable in helping us enhance our service.
Besides continuously improving our model, we are also working on adding a feature that allows users to provide feedback directly on the report page. This will help us quickly identify and correct any issues.
If you wish to discuss this further, please contact at xrayinterpreter@gmail.com. We are here to assist you and resolve this matter.
Thank you for bringing this to our attention.
Don't waste your money
Don't waste your money, I uploaded 2 images that told me there was a fracture and other concerns. Radiologist report came back as normal
Date of experience: June 19, 2024
Reply from Xray Interpreter
Thank you for taking the time to share your feedback. I'm sorry to hear about your experience with X-Ray Interpreter and the discrepancy between our analysis and the radiologist's report.
Our goal is to provide accurate and helpful interpretations, but we understand that our AI model is not perfect and may sometimes produce results that differ from those of human experts. We are continuously working to improve our technology to reduce such discrepancies.
Your case highlights an important aspect of our service: while AI can be a useful tool for initial analysis, it should not replace professional medical evaluation. We appreciate your feedback and will use it to further refine our system.
Thank you for giving us the opportunity to address this issue. We hope you will consider giving us another chance in the future.
Deeply disappointing
I had high hopes for this technology. Unfortunately, the report identified several issues in my X-ray. My radiologist’s report said the X-ray was clear. Given the magnitude of the discrepancies, I do not see the value in the service.
Date of experience: June 06, 2024
Reply from Xray Interpreter
We are sorry to hear about your experience and any confusion caused by the discrepancies between our report and your radiologist’s report. We understand how important accurate medical information is, and we take your concerns very seriously.
AI technology is continually improving, and feedback like yours is crucial in helping us enhance our service. While our model has shown high accuracy in many cases, we have identified certain types of images where it may not perform optimally, and we are actively working on improving this.
In addition to continuously refining our model, we are also working on integrating user feedback directly into our report pages to quickly identify and address any issues.
If you wish to discuss this further and help us understand what went wrong, please contact us at xrayinterpreter@gmail.com. We are here to assist you and work towards a resolution.
Thank you for bringing this to our attention.
Incorrect report
I wish I’d been asked for better images. The images I supplied were screenshots rather than the full X-ray. It may have made the difference in the diagnosis.
Date of experience: April 22, 2024
Reply from Xray Interpreter
Thank you for your feedback. We're sorry to hear about your experience.
High-quality, full X-ray images are crucial for accurate results, and we will work on making this clearer in our instructions.
We've updated our model recently and are continually working on further improvements. We’ll reach out to you via email to offer some free credits for a reassessment.
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Very informative
Very informative! I especially liked communicating with the AI about different pathology that could be the cause.
Date of experience: April 30, 2024
Reply from Xray Interpreter
Thank you so much for your support! We'll keep improving our AI to make the service even better. If you need anything, feel free to reach out!