8,141 total
I ordered an IPhone 14 plus and it came in looking brand new! I was so impressed I ordered an IPhone for my wife. Gazelle made sure that I was satisfied and I am! If you are looking to buy a phone I suggest that you buy a refurbished one from Gazelle because their phones look like you would expect a new one without paying a new phones price.
Date of experience: July 22, 2024
Initially the service was good, I received my device within a few days of ordering and it was in good condition. Upon turning on the device I realized they had sent me a locked one (I ordered unlocked). Upon contacting support they couldn't exchange it and had me complete a full return of the device which is adding up to almost a week and a half since ordering. Afterwards they wanted me to reorder the device at full price (I had bought it on sale) and offered me a $5 discount (really??). Before I could reach out to support the device then went out of stock essentially meaning I had to go find it somewhere else. Wasn't a pleasant experience and customer service wasn't the best at all.
Date of experience: July 22, 2024
This is the second time purchasing from Gazelle. The process is easy and the phone arrived in a week (USPS). I had to return the last purchase only because the phone was smaller than we realized. Returns are easy. I just shipped these 2 phones back and waiting for the refund before placing a new order. I also bought one for my Dad and it was just like new. Great deal and great service!
Date of experience: June 13, 2024
Reply from Gazelle
Hi there, We appreciate your kind words and are thrilled to hear about your positive experience with us. We strive to make the purchasing and return process as smooth as possible, and we're glad you found it easy. We're also happy to hear that you were satisfied with the condition of the phones you received. Thanks for taking the time to leave a review! We hope that you come back to us in the future. -Gazelle Support
Fast shipping and better than advertised condition. I purchased a "good" condition product, but it is really excellent. There are no marks whatsoever. I also liked the $20 off code for new customers.
Date of experience: July 17, 2024
Reply from Gazelle
Hello Christopher, Thanks so much for choosing Gazelle and the awesome review! We hope that you come back to us in the future! -Gazelle Support
The shipping, though warned, was slower, and I know it’s not Gazelles fault, maybe make it default shipping through a faster service?
Date of experience: April 18, 2024
I ordered a Pixel 6 in excellent condition. I was expecting maybe a scratch or 2 on the glass or phone body but the device I received looked FLAWLESS! I was really surprised at how the device looked brand new. Setup and activation was very easy (my previous device was a Pixel 3 and I already had a Verizon sim). I'm very pleased with my purchase. The only negative is that the device took longer than expected to arrive. If you are replacing and existing device that is still functional, this isn't a big deal but if your existing device is dead, you might want to pay for expedited shipping.
Date of experience: July 12, 2024
Reply from Gazelle
Hi Chris, Thank you for your kind review. We are thrilled to hear that you are pleased with your Pixel 6 purchase and that you found the device to be in excellent condition. We understand that the delivery time was longer than expected, and we apologize for any inconvenience this may have caused. We appreciate your feedback and will continue to strive to improve our shipping processes. Thanks for taking the time to leave a review! We hope that you come back to us in the future. -Gazelle Support
My item arrived in good shape package, an tracking number, and I can , tracked all time thanks!
Date of experience: July 19, 2024
I purchased a phone for the carrier Verizon. I had to return it because it was for another carrier. I purchased another phone which was supposed to be unlocked. The phone was locked for Xfinity. I am now having to return ANOTHER phone. I will give anyone grace for one mistake but to have the same thing happen again is just incompetence.
Date of experience: July 12, 2024
Reply from Gazelle
Hi Katherine, we're sorry to hear about your experience. We'd like to make this better, can you call us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com? -Gazelle Support
100%would recommend to everyone, love my “new” iphone. It’s hard to believe that’s it’s not a brand new phone. Will be making future purchase ❤️
Date of experience: July 15, 2024
Reply from Gazelle
Hello Cavilla, thanks for taking the time to leave a review! We hope that you come back to us in the future. -Gazelle Support
The battery in the iPad was completely dead on arrival. And the iPad was not well packaged for shipping. It rattled around in the box.
The unit is in excellent condition as advertised.
Date of experience: July 22, 2024
Arrived quick. The phone was perfect. It had no scratches or imperfections and worked great. Easy to transfer data from old phone.
Date of experience: July 17, 2024
I’ve ordered 3 different times and honestly I have had ZERO regret. I love that I can upgrade and get a newer phone that is in really good condition. If I’ve ever had any issues, they get resolved quickly. I recently upgraded from an iphone11 and purchased an iPhone 12 max pro. I did come across some glitchy screen activity but with the 30 day guarantee, it’s a quick fix. Instead of replacing it with another 12 max pro I had decided to just go for the 15. Honestly the phone looks brand new and I LOVE IT. The tech is a huge difference and camera quality is unmatched.
Date of experience: July 16, 2024
Reply from Gazelle
Hi there, thanks for taking the time to leave a review! We hope that you come back to us in the future. -Gazelle Support
I had a good experience with gazelle. No issues with receiving the phone. Phone was as advertised, excellent condition. Making it easier to find the exact phone you need, storage, color, type etc...could be improved from a strictly web page layout/interface perspective, but that's just nit picking honestly, it wasn't that difficult but just a little tedious. Overall easy and great experience. Would recommend to anyone needing a phone, unlocked especially. Its hard to find a reliable service for unlocked phones.
Date of experience: June 11, 2024
Reply from Gazelle
Hi Jacob, thanks for taking the time to leave a review! We hope that you come back to us in the future. -Gazelle Support
Everything was fine and the phone (S24 Ultra) came as described. The only thing that I was unhappy about was the fact that the pen was not the same pen that comes with the phone and it didn't work/connect with the phone. I ended up purchasing a different pen and it connected just fine.
For the money spent, it would have been nice to have EVERYTHING in working order.
Date of experience: July 22, 2024
Product is as described. Works great. Shipping time was very reasonable. No complaints here. Great experience again
Date of experience: July 10, 2024
Reply from Gazelle
Hi Lakita, Thank you for sharing your positive experience! We're thrilled to hear that you were satisfied with the product, its performance, and the shipping time. We appreciate your continued patronage and hope you'll choose us again in the future. -Gazelle Support
No information came with the phone. It arrived I. A box inside a bubble wrap envelope no other information. As this was a purchase for an 87 year old it would have been nice to provide them the details of what they were receiving. Additionally on a phone purchase where the memory slot has to be opened, adding a tool to do it with would have been nice.
Date of experience: July 19, 2024
Reply from Gazelle
Hello there, Thank you for leaving a review and for sharing your experience! If there is anything else we can assist with, please reach us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com. Thank you! -Gazelle Support
Easy purchase...fast shipping....good value....phone in awesome condition
Date of experience: July 17, 2024
The phone arrived 13 days after shipping and said it would take 5-7 days. In addition, it did not give me an update on the new arrival date, so I had no idea when it would arrive. When it FINALLY arrived, I took it to my carrier to activate it, but I could not even activate it because it was registered as a phone that was LOST/STOLEN! I waited so long for this phone to arrive to find out I couldn't even use it and had to return it back to Gazelle because they couldn't fix the issue over the phone. So must time lost over an unnecessarily long hassle. I've bought a phone from Gazelle before, and it was great, but this experience was just not OK. Ended up buying a phone off of eBay.
Date of experience: July 10, 2024
Reply from Gazelle
Hi Zita, we're sorry to hear about your experience. We'd like to make this better, can you call us at 1-800-GAZELLE or by email at gazellesupport@ecoatm.com? -Gazelle Support
The phone was easy to order and when it came I was very surprised on the condition of it. It was in excellent condition for the price.
Date of experience: July 22, 2024
It’s affordable and most important don’t check credit scores.. all phones that I have purchased are in good conditions…
Date of experience: June 05, 2024
Reply from Gazelle
Hello Griselda, Thanks so much for sharing! We hope that you come back to us in the future! -Gazelle Support
