4,969 total
Switching phones is always a chore. Especially, since we're retired and would rather to not have to carry these things around. We've decided to get rid of the landline and my brother's recommendation got us here. The ease of set up didn't require a call for help. Well, my daughter did explain some stuff. Overall, I am so glad we switched to Consumer Cellular.
Date of experience: July 23, 2024
Great company, great service and knowledgeable folks to work with. Very helpful in getting my account set up again. I moved my service to another carrier thinking I could save some money (WRONG). Wound up costing me more and had less coverage. Immediately came back to Consumer and there I'm staying!!!
Date of experience: July 19, 2024
Reply from Consumer Cellular
We are happy to hear that you are enjoying your service. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!
Danielle our Customer Service Helper spent a lot of time helping us get my husband's phone set up never once did she get agitated with the (two old folks). Danielle was polite and explained our problem away.
Thank you
Date of experience: July 23, 2024
Reply from Consumer Cellular
Thank you for your feedback! Our U.S. based customer support is always happy to assist! We will certainly forward this to the appropriate department.
The gentleman who worked with me to activate my SIM card was amazing. Very patient, kind and knowledgeable. He stuck with me the entire way until we got it working. Can't say enough kind things about this man.
Date of experience: July 26, 2024
My only complaint is they would not ship to my current location. I am retired and we live in our RV. We do have a permanent mailing address but that delays delivery of packages. Consumer Cellular will not send to any address except the permanent one. While I understand I do find it inconvenient.
Date of experience: July 24, 2024
Reply from Consumer Cellular
Thank you for taking the time to let us know about your experience. We are unable to ship devices to a hotel, campground, hospital, or to a General Delivery address. We do apologize for any inconvenience.
I could not get the device to work. After several good years with Consumer Cellular I spent money on different phones, trying to get one to work. Two phones were supposed to be compatible and they were not. A flip phone did not work according to the manual and I could not respond to text messages. The Moto G likewise did not correspond to instructions in the manual. I had not option but to change carriers.
Date of experience: July 27, 2024
The new "Iris Easy Flip" is a little smaller than the first Iris. There are no emoji's while using the messages app, there is no flashlight integrated into the phone, there isn't any "talk to text" feature while using the phone, the browser has the desktop format, which makes the small screen even smaller, and YOUTUBE & GOOGLE MAPS isn't preinstalled like the first Iris Flip. If it wasn't for the " hot spot" feature that I had to call & get activated, I'd almost want to return it for a FULL REFUND. Then I could purchase a regular smart phone from you and add it to my data plan.
Date of experience: July 19, 2024
Reply from Consumer Cellular
Thank you for your feedback. We are sorry you are not happy with your phone. Please contact our U.S. based customer service at the number above and we will be happy to assist.
My order came in record time, nice and neat packaging. As always Consumer Cellular is a great company, saving me money, merchandise in super condition. No problems whatsoever.
Date of experience: July 18, 2024
Reply from Consumer Cellular
Thank you so much for your feedback! We are so glad to hear that your order arrived quickly. We look forward to providing you with great service for many years to come.
Had an issue returning a phone. Handled the issue quickly & sent me a prepaid box to return the phone .I have had a positive experience ever since joining Consumer Cellular.Thanks
Date of experience: July 24, 2024
Reply from Consumer Cellular
Thank you for your feedback! Our U.S. based customer support is always happy to assist!
Your representative really helped with putting over my son's number. He helped greatly with set up of phone. Really appreciated how friendly he was.
Date of experience: July 19, 2024
Reply from Consumer Cellular
Thank you for your feedback; we are excited to have you as a customer and know that our U.S. based customer service is always happy to help!
I ordered a new upgrade phone from your store ...prices were competitive. Received new phone in 2 days...activated new phone through the assistance, one your competent technicians...he was helpful had me up and running in 15 minutes.
I was a Sprint customer for 15yrs, switched over to ConsumerCellular 8+ yrs ago, never looked back, it's customer service is exceptional.
Date of experience: July 08, 2024
Reply from Consumer Cellular
Thank you for your feedback! We are so pleased to hear that our agent was able to assist you with your new phone.
I was given all information that I needed except one the information about two free months. If you have a promotion going on feel free to let the people know when the get thier new phones.
Date of experience: July 24, 2024
Reply from Consumer Cellular
Thank you for taking the time to let us know about your experience.
It was difficult to separate my phone from another carrier and keep my phone number. The folks at Consumer Cellular were all very helpful, kind and patient and helped me to work through the ordeal. A great welcome to my new company!
Date of experience: July 10, 2024
Reply from Consumer Cellular
We are excited to have you as a customer! Please know that our U.S. based customer service is always happy to help!
My wife is enjoying her new phone. We had to contact Customer Service via chat for a small issue, but the Rep was able to resolve it!
Date of experience: July 18, 2024
Reply from Consumer Cellular
Thank you for your feedback; we are happy you are enjoying your phone; we look forward to providing service to you for many years to come! Our U.S.-based customer support is always happy to assist.
It took me five days and multiple people before my service was connected. Commercial says easy as pie to switch, it was not! If this is the help and service I will get in the future Im highly reconsidering going back to my previous carrier. Started on the 19th of July finally got service on the 23rd and on that day it took 4 hours
Date of experience: July 19, 2024
Reply from Consumer Cellular
We're sorry to hear you've had this experience. We've requested additional information to look further into this issue.
The price was good for the latest Samsung phone, This time a paid delivery was fast, activating the phone very simple.
Date of experience: July 18, 2024
Reply from Consumer Cellular
Thank you for your feedback; we are happy your order was delivered quickly, and you are enjoying your phone; we look forward to providing service to you for many years to come! Our U.S.-based customer support is always happy to assist.
Consumer Cellular WAS a great service until the past two years. Did somebody else take over? I just got done talking to the rudest person who kept cutting me off and over talking me and arguing against anything I said claiming she knows it all.
Ever since they dropped TMobile towers, the bars on my phone dropped to 1 or none. Told me I had to buy a new phone and I had just bought one from them less than 2 years before, plus it's the coverage that is the problem anyway.
The other phone we had we did replace (with one of theirs) because AT&T towers couldn't provide service and in less than a year, the mechanism broke and they said that wasn't covered under their warranty.
And, let's not forget the "hidden charges" of $15 a month in addition to your regular charge.
So, in conclusion, their phones evidently are poor quality; their coverage is spotty and also have dropped calls (what did you expect with AT&T?); there's an extra $15 a month added on they don't tell you about; and now their customer service is pathetic as well.
Would I reccommend them? NEVER.
Date of experience: July 26, 2024
Reply from Consumer Cellular
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered. We have requested additional information as we would like the opportunity to help.
Needed to buy a 5G phone as my early Samsung was no longer supported. As a long time Consumer Cellular customer, I got on the website. Chose a 5G phone, bought it, and it was delivered next day. Super pleased. Between Samsung and CC instructions had very little trouble downloading info from old to new cellphone. Whew! New cellphone up and running in 24 hrs. Very happy indeed. I know if I need anything, I can call CC. Thank you so much!
Date of experience: July 11, 2024
Reply from Consumer Cellular
Thank you for your feedback! We love to hear how quickly the phone arrived and that you are back up and running with service.
Consumer Cellular employee's were very patient and helpful. Pricing was a large factor in our decision to chose C C
Date of experience: July 17, 2024
Reply from Consumer Cellular
We love hearing that! We do our best to ensure our customers have the best service, prices and experience! Our U.S. based customer support is always happy to assist!
This purchase was extremely easy and quick. I like having options where I don't have to go anywhere and wait hours in line.
Date of experience: July 17, 2024
Reply from Consumer Cellular
We are happy to hear that your phone order was quick and easy. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!
