2,023 total
Recently ordered two products from Aelfric Eden and Brian emailed me that one product is out of stock and told me that I'm welcome to select an alternative item as a replacement~ they also refunded me for the price difference! Overall, the customer service is really nice and I'm thankful that Brian reached out to me right away about my purchase. 10/10, will definitely buy more products from this shop! 🥰
Date of experience: July 25, 2024
I haven't received my order yet, but wanted to go ahead and give 5 stars just for the immediate response and help from customer service. I purchased a pair of jeans for my son, not realizing he had already ordered the exact same pair, and they were able to issue my refund within 30 minutes of my request. Based off of this alone, I will definitely be placing more orders in the future!
Date of experience: July 25, 2024
Reply from Aelfriceden
Hi, Keleigh. Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that our customer service team was able to assist you promptly and efficiently. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!
Love,
Aelfric Eden Team
Although I have not received my product yet, customer service gets 5/5!! I placed an order today of the wrong color, emailed the company to modify my order, and they were able to do it within the same day! Can’t wait to revive my item!
Date of experience: July 26, 2024
I was already wondering what took so long to send a t-shirt since I knew they usually are really quick preparing the order for shipment. Turned out I did a mistake with the address. Brian texted me to make sure they send it to the right address. I would‘ve probably freaked out if it didn’t arrive at my place. I send him the right address and he responded within 3min! That was so quick!
Date of experience: July 26, 2024
Reply from Aelfriceden
Hi Antonia. Thank you for sharing your experience! We're glad to hear that we were able to quickly resolve the address issue and ensure your order was sent to the correct place. We appreciate your patience and are happy to know you're satisfied with our service!
Love,
Aelfric Eden Team
Purchased two of the mystery hoodies
My mistake thinking you would get two from the flash side the ones they sent were absolutely horrible and no one in my house would be seen dead in them
Waste of money and customer service useless
Date of experience: July 19, 2024
Reply from Aelfriceden
Dear Mrs. Melissa,
Thank you for your feedback. We're very sorry to hear that you were disappointed with the mystery hoodies and that your experience with our customer service did not meet your expectations.
To better assist you and address this issue, could you please provide us with your email address? We want to ensure we resolve this matter to your satisfaction.
Thank you for your understanding and patience.
I recently purchased a sweater from this company. After the purchase, I realized the color was incorrect. I sent a message to modify my order and immediately got a response that everything was updated from Brian. Great customer service
Date of experience: July 24, 2024
Reply from Aelfriceden
Hi Chellymoe,
Thank you for sharing your experience! We're glad to hear that Brian was able to promptly update your order and provide great customer service. We appreciate your support and look forward to serving you again!
Love,
Aelfric Eden Team
Only buy if you know you will keep everything, you will never see any of your money back!
I returned some pants 3 months ago, never saw anything again, support is always just telling “we will dedicate this to our team”
0/5, would not recommend
Date of experience: July 21, 2024
Reply from Aelfriceden
Dear Grandpa,
Thank you for your feedback. We're very sorry to hear about your experience with your return. This is certainly not the level of service we aim to provide.
Could you please provide us with your email address so we can look into this matter further and resolve it as soon as possible? We want to ensure that you receive the appropriate assistance and your refund is processed promptly.
Thank you for your patience and understanding.
Love,
Aelfric Eden Team
I emailed and immediately got a response directing me to the correct help! My issue was solved with absolutely no issues! Great customer service.
Date of experience: July 26, 2024
Aelfriceden customer serivce is so quick and helpful because I didnt expect that i would receive email back so quickly considering time differences. Brian helped me to find my order and shipping statement. Thank you so much
Date of experience: July 18, 2024
Reply from Aelfriceden
Hi, Jiwon. Thank you for sharing your experience! We're delighted to hear that Brian was able to assist you quickly and efficiently, despite the time differences. We appreciate your kind words and look forward to serving you again!
Love,
Aelfric Eden Team
I accidently messed up address on order. I then sent an email out asking if I could change my shipping address before my item got shipped. they replied within a day and changed my address to the right one. great customer service :)
Date of experience: July 17, 2024
Reply from Aelfriceden
Hi, Billy. Thank you for sharing your positive experience! We're glad to hear that our team was able to promptly assist you with updating your shipping address. Providing great customer service is important to us, and we're happy we could help.
Love,
Aelfric Eden Team
Accidentally ordered the wrong size but immediately contacted support and they were able to change my order within 24 hours and also offered me a refund if I wanted to do that instead. Overall had a great experience with the site and the customer support and would definitely shop here again!
Date of experience: July 18, 2024
Reply from Aelfriceden
Hi, Jett. Thank you for sharing your experience! We're glad to hear that our support team was able to quickly assist you with your order and offer a solution that worked for you. We're thrilled that you had a great experience with our site and customer support. We look forward to serving you again in the future!
Love,
Aelfric Eden Team
I ordered a shirt but I had put on the wrong address. I contacted them and they answered in less than an hour! they immediately helped me and changed my shipping address. Overall amazing clothes and amazing help!
Date of experience: July 16, 2024
Reply from Aelfriceden
Hi, Olivia.
Thank you for sharing your wonderful experience! We're thrilled to hear that our team was able to assist you so quickly in updating your shipping address. We strive to provide both amazing clothes and outstanding customer service, and your feedback means a lot to us.
Love,
Aelfric Eden Team
I ordered a sweatshirt and I needed a smaller size. They were so so helpful and answered me with in the hour. The original sweatshirt came sooner than expected which was great! Will definitely be ordering from here again!
Date of experience: July 12, 2024
Reply from Aelfriceden
Dear Mattie,
Thank you for your wonderful review! We're delighted to hear that our team was able to assist you promptly and that you received your sweatshirt earlier than expected. Customer satisfaction is our top priority, and we're thrilled that you had a positive experience with us. We look forward to serving you again in the future! If there's anything else we can assist you with, please feel free to reach out.
Best regards,
Aelfric Eden Customer Service Team
GREAT customer service, asked for a size change on email and not even 3 minutes after, they quickly replied and modified my order to my liking. Overall GREAT customer service. Definitely will be ordering again.
-really hoping they change the size like said they would,
Date of experience: July 09, 2024
Reply from Aelfriceden
Thank you for your feedback! We're thrilled to hear about your positive experience with our customer service team. We're confident that the size change will be processed as promised. We look forward to serving you again in the future!
Love,
Aelfric Eden Team
The only brand that I could find amazing YK2 fashion that was good quality! Had a small issue with the fit of a hoodie I bought however they were able to accommodate! 10/10 for customer service!
Date of experience: July 10, 2024
Reply from Aelfriceden
Hi, Cindy. Thank you for your fantastic review! We're delighted to hear that you love our Y2K fashion and found our quality to be excellent. We're glad we could assist with the fit of your hoodie. Your satisfaction means a lot to us, and we appreciate the 10/10 rating for our customer service!
Love,
Aelfric Eden Team
Brian was great! I had a problem with my local courier and couldn’t get my package for months. He helped me throughout the whole process and sent me another package. I appreciated how fast he replied and came up with solutions. Thank you for a great customer service.
Date of experience: July 01, 2024
Reply from Aelfriceden
Dear Selin,
Thank you so much for your wonderful feedback! We're delighted to hear that Brian was able to assist you effectively and promptly resolve the issue with your package. Providing excellent customer service is always our priority, and we're glad Brian could help you throughout the entire process. If you have any more questions or need further assistance in the future, please feel free to reach out. We truly appreciate your patience and understanding.
Best regards,
Aelfric Eden Customer Service Team
I ordered 3 shirts that were all supposed to be Medium I mistakenly had one set as XS and only realized when when they sent me a email saying my order is on the way so I emailed them and I got an email back in less then 20min saying they fixed my order.
Date of experience: July 15, 2024
Reply from Aelfriceden
Hi, Jad. Thank you for sharing your experience! We're glad to hear that our team was able to quickly resolve the issue with your order. Your satisfaction is our priority, and we appreciate your support!
Love,
Aelfric Eden Team
Their customer service team replied so fast! I was emailing them in the hope of an exchange in size. They were nice enough to explain the exchange/return process to me and my replacement order was sent successfully. I can't wait for my order request to get approved and get the upcoming replacement item that I needed in the mailbox.
Date of experience: June 25, 2024
Reply from Aelfriceden
Hi, Vy. Thank you for your fantastic review! We're delighted to hear that our customer service team was able to assist you quickly and efficiently with your exchange. We strive to provide the best service possible and it's great to know we met your expectations. We hope you love your replacement item when it arrives! If you need any further assistance, please feel free to reach out.
Best regards,
The Aelfric Eden Team
I'm very satisfied with the customer support service! An item that I've purchased was out of stock so they offered me a discount code. They responded quickly and politely every time, the entire process was pleasant. Thank you!
Date of experience: June 27, 2024
Reply from Aelfriceden
Hi, Yani!
Thank you for your kind review! We're delighted to hear that you are satisfied with our customer support service. We strive to respond quickly and politely, and we're glad that you found the entire process pleasant. If you need any further assistance or have any other questions, please don't hesitate to reach out.
Best regards,
The Aelfric Eden Team
I had picked the wrong size for my pants, but after i sent a request to customer service i got an answer at an instant. And Brian had fixed my issue.
Date of experience: July 08, 2024
Reply from Aelfriceden
Hi, Elias.
Thank you for sharing your experience! We're glad to hear that Brian was able to promptly address your request and fix the issue with the size of your pants. Your satisfaction is important to us!
Love,
Aelfric Eden Team
