86,530 total
Families and friends, receives their gift/support with hassle-free in their Countries of origin.
And I am very satisfied and feel safe, from my end, on regards to their satisfactions.
Thank you Western Union for you kind, safe and helpuf way of reaching out with my love ones.
Date of experience: July 27, 2024
I currently live in Puerto Rico, but my family is from Guatemala. I often help them with money and Western union has made this process easy and effective. The app saves my information and the recipients information, so I just choose who I want to send money to, and confirm a few details and in less than a minute it's ready. My family over at Guatemala has not have any troubles, picking up the money. The fees are low compare to other money services. It is a safe resource to use.
Date of experience: July 15, 2024
✨ This feeble outfit is a shambles and a moral disgrace. I cannot speak lowly enough of their woefully inadequate customer care and attention and their business methods are truly third rate. I wouldn't trust this lamentable bunch of buffoons to run a mug club much less look after my hard earned money. Take my advice and follow me in deleting your account and uninstalling the WU app..... join MONEYGRAM or RIA. They are professional and reliable and you'll know the difference immediately. WU are inadequate and not worthy of any customer loyalty. You have been warned!
CHRISTOPHER LAWLER
Date of experience: July 26, 2024
I'm so impressed by how easy and simple and safe this is. It has been an incredible help to my family especially moving money between US and Jamaica. Thank you for making something work better these days!
Date of experience: July 23, 2024
The web page/App to execute fund transfers via Western Union is straight forward. Very self explanatory from senders standpoint. We also receive notification that transfer was entered successfully and is in process. Once funds are available in receivers institution a notification is sent to sender via email.
Date of experience: July 24, 2024
very happy with rewards which i had just now i used it.. after reporting several times for past 2 years.. thanks alot to western union technical team for helping to resolve the issues.. cheers
Date of experience: July 24, 2024
I love using Western Union, all in two clicks .
Thank you for your support , customer service, and good IT team who make it possible .
Date of experience: July 26, 2024
It's quite easy to do at the Post Office and the money arrives quickly BUT they charge you for same day drlivery and that is no good to me as, when I go to the post Office at 3pm and then have to go back home to send the number, the WU office in Rwanda is then closed till next day. Also I wish they would let me do bank account to bank account on my PC and they don't seem to want to let me do that.
Date of experience: July 05, 2024
Each month you push more rules and security on us without notification or anything - as of 3 months ago I cant use my business card and today you stopped my transaction to ask me about ID questions which made me totally uncomfortable. software changes feel totally sketchy - i may be looking for another payment vendor soon
Date of experience: July 27, 2024
WU is a good service and the money arrives in moments. The only gripe I have is that the charges are higher in comparison with some other money transfer services. However, overall I still think it is avery good service
Date of experience: July 20, 2024
The set up for sending money abroad is excellent with very little form- filling required.
My only experience with what I am not happy with is I send money to France to my stepson for medical help and some occasions he has been to collect cash and found it blocked ( only relatively small amounts 100- 200£ ) so then it means contacting western union to clear it as there had been a security block and then next time again it is blocked. I feel so sorry for him when I send him the transfer document and he travels to the pickup point and it is not available then goes home and has to come back again.
Date of experience: June 29, 2024
I have been a member for a long time. The company is fast efficient and reliable. When I have any problem, they are quick to resolve the issues quickly.
Date of experience: July 25, 2024
The service was good however he requires more savvy it skills
He constantly get name spelling wrong which he should delete incorrect and just tap in to correct.
This is an it training issue
They are helpful kind polite
Date of experience: July 05, 2024
I needed to add more bank information. It went quickly in seconds and my transaction went through immediately!
Date of experience: July 26, 2024
i enjoy using western Union I can zip right through without any problem and the money is sent in minutes with no problem. thank you for such great service.
Date of experience: July 23, 2024
Super easy to use, fast transactions. Never had a single problem with sending money and recipient always receives within minutes. I would not use any other money transfer organisations.
Date of experience: July 23, 2024
you popped up your very annoyimg rate us screen before I could even write down the number. Do you care more about getting positive feedback than about providing a service?
Date of experience: July 26, 2024
Very easy to send money and the receivers gets it within minutes excellent service. I also like the text messages to say the person has collected the funds.
Date of experience: June 24, 2024
If I go to a Western Union agent the transaction takes just a few minutes just the exchange rate is very poor Thanks
Date of experience: July 19, 2024
It is amazing how difficult it is to use this service and how frustrating the customer support is. I have been now complaining for months about the poor website and worse service. I've had an issue for over a month that has yet to be resolved.
Date of experience: June 12, 2024
