742 total
I’ve been using this website for a while to send top-ups and phone plans to Trinidad and Tobago. Always works well. No issues with receiving what is paid for.
Date of experience: July 23, 2024
Reply from Digicel International
Dear Elizabeth, We are happy to hear about your experience. Thank you very much for your ratings.
Whilst the top up process is seamless, it is sad that persons are forced to choose lumpsums to Digicel's liking and not what we actually need. So I cannot top up $130, but must choose between 120 or 150 or do 2 separate transactions, wasting my time.
Date of experience: July 20, 2024
Reply from Digicel International
Dear Astrid, We are extremely sorry to hear about your experience. Thank you very much for your feedback as we work to improve our service.
The steps was easy and I was able to top up my phone quickly. Now that I realize how hassle free the process is I will be blessing my mom with some credit also.
Date of experience: July 22, 2024
Reply from Digicel International
Dear Leita, We are happy to hear about your experience. Thank you very much for your ratings.
Digicel always come up with ways to help encourage topping up. At this period, for example, it's hurricane season and naturally staying connected with family and friends is super important. So they not only post a reminder to 'top up' but also offered a promo code for discount. Hence, I accepted the reminder prompt and, because of the code, I'm sent able to send more. Hard to beat such a deal.
Great job Digicel 👏
Date of experience: July 03, 2024
Reply from Digicel International
Dear Ricardo, We wanted to take a moment to express our gratitude for the feedback you provided. Your kind ratings are greatly appreciated. Thank you for taking the time to share your thoughts with us.
Everything is perfect no complains very reliable
Date of experience: July 27, 2024
I would appreciate the opportunity to decide how much to send for 'top up'.
Digicel has found a way of increasing the amount spent, yet again. Once upon a time we had the option to pay in addition GCT or deduct, now that has been removed. Some times it would be nice to send a little credit to a few people, but with the top up starting at ten pounds that is not possible!
Date of experience: July 12, 2024
Reply from Digicel International
Dear Joan, Thank you for taking the time to share your valuable feedback with us. Your insights are incredibly important as we continue to strive to improve our service.
Trying to sent top up from US to Jamaica and the only options are available is to pick a plan or choose a pre selected amount offered by Digicel. we would appreciate the the option to choose the amount we want to send. Remember most times if we are sending from over seas to Jamaica we are giving someone credit. Can you please consider option thanks in advance
Date of experience: July 08, 2024
Reply from Digicel International
Dear Ryan We are extremely sorry to hear about your experience. Thank you very much for your feedback as we work to improve our service.
It was very easy and simple to send credit to Grenada using the website. I even made a mistake but still had time to rectify it before making my purchase as it allows you to view and double check before you pay, I have used this service before but it has been some years. I will definitely be using it again and recommend it to anyone who needs to send credit as they provide to various places.
Date of experience: July 02, 2024
Reply from Digicel International
Dear Eilatan, We are happy to hear about your experience. Thank you very much for your kind ratings.
Very Good i use Digicel Topup a lot to buy plan for my family in Haiti 🇭🇹 and my mom plan every month. Kenbe la Digicel bon bagay 👍
Recommend it to people 👌 👍
Date of experience: July 15, 2024
Reply from Digicel International
Dear Osee, We are happy to hear about your experience. Thank you very much for your ratings.
I was intellectually curious about the Top Up process. I must confess, a six year old could do it, it is very simple and efficient. It's great to see a process that has to do with money so simple, and uncomplicated.
Devon L Wilson
Date of experience: July 01, 2024
Reply from Digicel International
Dear Devon, We are happy to hear about your experience. Thank you very much for your ratings and valuable feedback.
Utilizing the web site was easy and straight forward to navigate, my main grip is with the two 20% off promo codes that were recently sent to me by Digicel International, to support people affected by Hurricane Beryl, "Calm" and "Support". Both codes were rejected during checkout and I ending up paying the full price in order to top up my family members. I reached out to Digicel via email and never got a response. Extremely disappointed.
Update
Re: Ticket # 238740
Hi,
I have been trying to contact you with reference to the above mention ticket and I can’t seem to find a reply button nowhere in your response. I know it is there somewhere but I am a senior citizen not a tech savvy individual.
I tried using discount promo code “Calm” on July 3 and it was rejected. I ended up purchasing the plan on July 4, transaction ID be6d9749-2n14-4846-a740-55d08ca01f22 for the full price.
The same thing happened on July 10 while trying to use promo “Support” I had to purchase for the full price that transaction code ID is cb096a64-d877-4fb1-86b5-8acle5f86071.
Date of experience: June 30, 2024
Reply from Digicel International
Re your Ticket # 238740 Dear Valued Customer We have been trying to get in touch for some time, to assist with your issue. Kindly respond with the requested information, if we do not hear from you in the next 2 business days we will assume that you no longer require assistance and will close this ticket. If you do need our help with anything you can respond to this ticket at any time and we will attend to you at that time. Best Regards Neesha . C Digicel International Support Team
Digicel has become so disgustingly dishonest. They keep on nickeling and diming their customers. I am telling all of my friends and family to move to Flow. I will be moving to Flow when I get to jamaica in a months time
Date of experience: July 09, 2024
Reply from Digicel International
Dear Vin, Thank you for sharing your concerns with us. We'd like to invite you to provide more specific feedback about your issue so we can better understand what may have went wrong, as we work to improve our service. Please email us at support@digicelinternational.com, quoting ticket number 238663. Thank you.
I live in the Bahamas and my family is in Jamaica. To connect I find Digicel online too up very convenient. It works for me every time.
Date of experience: July 09, 2024
Reply from Digicel International
Dear Nadia, Thank you very much for your valuable feedback. Your kind ratings are truly appreciated.
Very appreciative of this service. I am able to assist my family when they are in need. The process is fast and easy, stress free is a better way to say it.
Date of experience: July 06, 2024
Reply from Digicel International
Dear Doreen, Thank you very much for your valuable feedback and we appreciate the kind ratings.
Sending credit was smooth and fast.Thanks for the option and the bonus credit is also a plus..
Date of experience: July 14, 2024
Reply from Digicel International
Dear Marsha, We are happy to hear about your experience. Thank you very much for your ratings.
Fast like lighten, one top and off the credit/plan goes.
Love Digicel ❤️
Date of experience: July 19, 2024
Reply from Digicel International
Dear Donna, We are happy to hear about your experience. Thank you very much for your ratings.
Dislike data fluctuations and not stable. Videos and whatsapp Videos and calls freeze and reconnect very frequently.
Date of experience: July 13, 2024
Reply from Digicel International
Dear Sandra, We are extremely sorry to hear about your experience. Thank you very much for your feedback as we work to improve our service.
Been using the service for years and it has been a great experience.
Date of experience: July 17, 2024
Reply from Digicel International
Dear Erysthee, We are happy to hear about your experience. Thank you very much for your ratings.
Reply from Digicel International
Dear Dennis, Thank you very much for your feedback and we appreciate the kind ratings.
