11,040 total
Tello is no time to wait when it's subject supporting customers. As soon as you address the issue, you have an answer right away. When I told them about the problem, I thought that it will take the support team two or three days, I was wrong. Tello got back to me with a solution and everything is good to go. This is beyond my expectations. Highly recommended with five stars.
Date of experience: July 23, 2024
The idea that I could purchase seperate data plans that were more optimal and cost effective to our needs made this desion simple. I had been a T moblie customer for 11 years. The best plan I was offered was the 55 plus plan, included 50GB for each of our phones. I was assured this would be the best bang for my buck.
The problem is that we collectively use less than 5 GB combined by using our home wifi to conduct our business. The cost was about $125 a month. So much for loyalty...
Date of experience: July 24, 2024
Very good service. I've had no problems at all with Tello's phone service. I highly recommend Tello's service.
Date of experience: July 26, 2024
Tello offers great service. We've never experienced any slowness or coverage issues, even though we did with the provider they lease towers from. And the price can't be beat!
Date of experience: July 09, 2024
Reply from Tello.com
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Tello and that our service exceeds your expectations.
We're committed to providing top-notch service at unbeatable prices, and your feedback reassures us that we're on the right track. If you ever have any questions or need assistance, feel free to reach out.
Thanks for being a valued Tello customer!
In the two years I've been with Tello, I haven't needed to contact customer service often, but whenever I have, the reps have always been extremely knowledgeable, personable, and helpful.
Date of experience: July 27, 2024
Whatever I email support for, and sometimes navigate through pre-canned messages, I always in the end get specific help for any issues I have. Tello support is far and away better than any major or any other cellular company. At 65 yrs old I have literally dealt with most of them
Date of experience: July 15, 2024
This is a great company for the following reasons:
Fantastic support - somebody always answers your call within minutes and always has an answer.
It was a snap to port our number from T-Mobile. It's done on their website and the port is implemented in seconds. It's easy to use an eSIM and a physical SIM for another phone arrived in two days.
Prices are excellent. Unlimited text and data is $25 with the only add-on being sales tax. It doesn't even pay to get a limited plan since it's only a dollar two or less.
Date of experience: July 01, 2024
Really! Tello is The Ritz Carlton of Mobile Phone!
Never-mind the price which is lower than any other carrier, MIND THE SERVICE.
Here is what comes to mind, remember all your headaches, calling ATT and Verizon! All the Nasty Sarcastic combative and less than cordial customer service!
Ok, If you want peace of mind, would like to experience competent support, get a line from Tello.
Date of experience: July 13, 2024
Reply from Tello.com
Dear customer,
Thank you so much for your enthusiastic review! We're thrilled to be compared to The Ritz Carlton of mobile phone service. It's fantastic to hear that you've found our service to be a refreshing change from your past experiences with other carriers.
We're committed to providing our customers with exceptional service and support, and your kind words affirm that we're on the right track. If you ever need any assistance, we're always here to help.
The Tello service is mostly great. Recently it took just 15-20 minutes to port 3 phone numbers from my previous provider. On the negative side, it was VERY confusing when I was adding 2 new lines to the existing Tello account. The search on the website provided only one link to address this, but there was wrong information there. I was able to find the right way by googling, and the info was in the blog on the Reddit website.
Date of experience: July 17, 2024
Reply from Tello.com
Dear Aleksey,
Thank you for sharing your experience with Tello.
We're thrilled to hear that your porting process went smoothly and quickly. We apologize for the confusion you encountered while adding new lines to your account. Your feedback is invaluable, and we are committed to improving our website's clarity and the accuracy of the information provided. We'll look into the issue you mentioned and work on updating our resources to ensure a more seamless experience. Thank you once again for bringing this to our attention!
Employee was very helpful in telling us how to take out our SIM card and to get our ported number started. Was so very patient.
Date of experience: July 22, 2024
Answered my call on a Sunday and quickly and efficiently solved my issues, with a friendly tone. Glad I switched from Verizon after 25 years!
Date of experience: July 21, 2024
Amazing company and customer service - I had an issue with my SIM card and they helped me quickly and very efficiently- I am impressed by their professionalism.
In the past I had questions and they always been very good to answer within less than an hour. Thanks Tello team for your service
Date of experience: July 15, 2024
Reply from Tello.com
Hi Solenne,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team. Your satisfaction is our top priority, and it's wonderful to know that we could assist you quickly and efficiently.
Thanks again for choosing Tello!
I'm not the sharpest tool in the shed. There were a few questions I had for my new account and I contacted the Tello Help/Support team. They were very helpful, patient and courteous in guiding through the short process of giving me good answers and fixing my issue which was my mistake. Telling others about Tello is a pleasure and I'm helping my friends and family.
Date of experience: July 13, 2024
Reply from Tello.com
Dear Michael,
Thank you for your heartfelt review! We're so glad to hear that our support team was able to assist you with your questions and resolve the issue. We strive to provide helpful, patient, and courteous service to all our customers.
It's wonderful to know that you're sharing your positive experience with your friends and family. Your recommendation means a lot to us.
Thank you for choosing Tello!
The application is so easy and comfortable to use it as I need
Date of experience: July 26, 2024
Love Tello's custom no contract plans, reasonable prices, Customer Support. Just switched from an eSIM to a SIM card because I'll be traveling abroad and will need a local eSIM (My iPhone 12 can have 2 SIMs active only if one of them is a physical card, I wanted to keep my options open.) The process was easy as pie. Well actually quite a bit easier than pie.
Date of experience: July 08, 2024
I travel back and forward to America a lot and it is great to be able to park the number while I am away
Date of experience: July 22, 2024
Dana is great! incredible service. Great communication skill and very knowledgeable.
Thank you Dana.
Date of experience: July 25, 2024
Don't waste your time asking Tello to consider changing their Pay As You Go option so you don't lose your credit for International Roaming after 3 months. Their SURVEY DOES NOT WORK and will not let you complain. Ken Barbi
Date of experience: July 17, 2024
Reply from Tello.com
Dear customer,
We apologize for any inconvenience you’ve experienced. We understand how frustrating it is not to be able to voice your concerns. Please know that we are actively working on fixing the survey to ensure it functions correctly and allows you to submit your feedback.
Also please note your feedback regarding Pay As You Go and roaming is highly appreciated. Feel free to reach out to our customer service team directly if you have any other concers, and we’ll do our best to assist you.
Thank you for your patience and understanding!
I lost my main phone. So I have 2 lines so I thought it would be so simple to switch a d use another sim card. Long story short, Customer service was horrendous. Many could barely speak English, IM. Ever replied, chat was waste, and I think an employee messed with my phone. I got a new sim card, put it in the back up to make it #1. Ok. Now I just need to activate the sim on the 2nd phone. Easy, right? Tello made it so difficult to do this. The phine number goes to t mobile, and tello didn't seem to understand. I got fed up repeating myself, and I had one chat "rep" that shouted back at me. Really professional. I explained I was getting bad customer service and I was really fed up and angry. Then I got "disconnected" from chat after I once again supplied the info I put in the original chat message.
I'm actively looking for a better service, where hopefully the reps can read and understand English and I don't have to keep repeating myself. Tello used to have decent service. It's gone downhill.
Date of experience: July 22, 2024
Reply from Tello.com
Dear Customer,
Thank you for bringing your concerns to our attention. It appears that the phone you were attempting to use was locked, but this issue was promptly resolved after contacting the previous provider. You are now successfully using the service.
Additionally, we want to assure you that our Support Team undergoes continuous training to provide the best assistance to our customers.
Tello has been an excellent provider for me and other family members. I’ve never had a problem with Tello,
Date of experience: July 19, 2024
