2,238 total
I haven’t had the opportunity to try out my new lens yet. Just arrived in Europe and can’t wait to take some pictures. Based on the customer service alone, I would recommend Moment! Ordering the right items and then helping me get it set up…their team was very responsive and great customer support.
Date of experience: July 25, 2024
Things can go wrong, and they do. That's okay. What matters is how we handle the situation when they do. Recently, I discovered that one of my Moment iPhone lenses was damaged and so didn't meet my expectations. I reached out to Moment, and kaboom—a new replacement lens is on its way. I'm confident it will bring me as much joy as my other iPhone lenses. Outstanding quality and customer service!
Date of experience: July 23, 2024
I have always found it easy to deal with Moment. The staff are knowledgeable and they are always on hand with workable answers to queries. Ordering is easy and straight forward and delivery is prompt.
Date of experience: July 26, 2024
Based on my recent experiences with Moment and their customer support, they're a five star company. I was having an issue where FedEx just wasn't sending my package out for delivery or handing it over to USPS for delivery. Their customer service couldn't give me any answers and instead told me to contact the shipper, Moment. I did just that and Moment customer service tried to get answers from FedEx and the next business day my package was out for delivery by FedEx. Amazing work by Moment to make sure that everything was taken care of.
Date of experience: July 19, 2024
I have been buying products from Moment for many years, since they came out with the best telephone lens for the iPhone many years ago. I love their iPhone cases and neck straps, which keep me from losing my phone. I also use their UV filter for my iPhone camera. And to top it off, the staff is always so friendly and helpful. They respond to my emails right away and do everything they can to help. It's a great company with great products and great customer service.
Date of experience: July 23, 2024
Needed to update my shipping address for my very recent purchase and Becca responded so quick informing me she was able to update my address so that my shipment arrived at the correct location. Really appreciate the help.
Date of experience: July 23, 2024
The awesome Moment’s team managed to solve a problem I spotted in my account in a timely and stress-free manner. Not too common nowadays, I’m grateful 🙏🏼
Date of experience: July 21, 2024
Reply from Moment
Hey Alexandra. Thanks a ton for your awesome feedback! It’s great to know we could make things easier for you. If you ever need anything else, just give us a shout. We're always here to help! 🙏🏼
As a newcomer to this technology — I need help and assistance — and I am happy to say that the team at Moment delivers more than just products, they provide friendly, helpful, and timely advice. Thanks.
Date of experience: July 19, 2024
Reply from Moment
Hey Colin! Huge thanks for the awesome feedback! It’s awesome to know we could be more than just a "product provider" for you. We’re always here to help!
Had some problems with my account when the Moment website was switching over to the new platform.
Issues were not being able to login with my old password and a course purchased previously was not showing up in my account.
Shout out to the Moment team who gave me precise step by step instructions to re-register my login/password settings and prompt execution of re-enrolling me to the course I purchased in the past!
Date of experience: July 10, 2024
Reply from Moment
Hey Jon! Thanks for the rating! Glad to hear our team could sort out the login and course issues for you during the website transition. If you run into any more hiccups or just want to chat, we’re always here to help.
Dear Javier and the Moment Team,
I wanted to take a moment (pun intended!) to express my heartfelt gratitude for the outstanding customer service I received recently. Your team’s responsiveness and commitment to resolving my issue were truly exceptional.
When I reached out regarding a missing proof of purchase for the Macro Lens, I wasn’t sure what to expect. However, your swift action and willingness to make a one-time exception by crediting my account left me thoroughly impressed. Not only did you resolve the issue promptly, but you also made me feel valued as a customer.
The updated balance in my Moment Wallet reflects this gesture, and I couldn’t be happier.
Your dedication to customer satisfaction is evident, and it’s why I continue to choose Moment for my photography gear needs.
Thank you for going above and beyond. Keep up the fantastic work!
Best regards,
Curtis Millies
A Happy Moment Customer
Date of experience: July 17, 2024
Reply from Moment
Hey Curtis! Your kind words and continued support mean the world to us. It’s awesome to know that our efforts to make things right left such a positive impression. Thanks again for choosing Moment and for the kind words!
Super quick response and solution to my issue! I felt like a valued customer and this is why I will continue to choose moment for all my filters and accessories!
Date of experience: July 20, 2024
Reply from Moment
Hey Matt! Thanks for your feedback! Knowing that you feel like a valued customer is exactly what we are after. We’re honored to be your go-to choice for all your filters and accessories! 🙌🏻
There was an issue on my side ordering the wrong in camera lens mount. After contacting support they were very hopeful in helping me exchange for the correct one and reimbursing me for the wrong one. They were very polite and courteous
Date of experience: July 14, 2024
Reply from Moment
Hey Allen! Thanks for the review. It’s great to hear that our Gear Guide team was polite and helpful throughout the exchange process. If you ever run into more questions or need assistance, just let us know—we’re always here for you!
The customer support was quick and provided a clear answer.
Date of experience: July 24, 2024
They resolved a concern with my order without hesitation and corrected the order immediately. The entire crew is always super friendly and helpful. I have purchased several items from them over the years and each purchase has alway been a very pleasant, easy going experience. In a phrase “They rock the house “ with customer satisfaction as far as I’m concerned and I don’t say that lightly
Date of experience: July 08, 2024
Reply from Moment
Hey Robert! Thanks for the rating! Your kind words mean a lot, especially with all that experience you bring! Thanks again for being such a loyal customer! 🙌
Don't get this review wrong - I think Moment makes some great lenses. I recently replaced my M Series lenses (tele and anamorphic) with the T series. I also purchased several filters (and their requisite filter adapters) from Moment, as well as their small travel case. The construction of the new lens adapters is significantly better, so also great. However, there really wasn't any real documentation regarding mounting instructions, so after contacting the service help, this issue got resolved.
Regarding the new lens case, it is the same size as the old ones. Yet the T Series lenses are larger - so why didn't you upgrade/upsize the cases?
Small issues I realize.
Date of experience: May 27, 2024
Reply from Moment
Hey Kenneth! We truly appreciate your feedback regarding the mounting instructions, and we're glad we could help resolve that for you. We would like to keep our cases as slim as possible while still offering effective protection. We're here to help and always looking for ways to make our products even better!
Quick delivery (international - to Norway) and extremely fast customer support response.
I had an issue with being charged twice for VAT (tax) - once by moment and once by FedEx - and it was easily and quickly resolved by the professional people at Moment by refunding me the VAT moment charged.
Date of experience: July 18, 2024
Reply from Moment
Hey Alexander! Thanks a bunch for the great review! It’s always our goal to make things as smooth as possible. 💪🏻
One of the things that has made my experience great with Moment is the timely manner in which you always respond. I have been a Moment customer for years and years now and I have purchased almost every item relating to the iPhone... twice. I had to upgrade from the M-series to the T-series when the iPhone 15 was released. Moment is top-notch, proven and battle tested. Your equipment is well-crafted and professionally made. Love your lenses and filters. I shot a segment of an independent feature film using my iPhone 15 Pro Max, Moment lenses and filters and the images are stunning to the point that some don't believe me when I tell them I shot that with my iPhone. As someone who has experience with professional camera equipment and lenses, I appreciate that it takes time putting the lenses and filters on because this mimics the steps one has to take when working with a camera such as an Arri Alexa.
Date of experience: July 07, 2024
Reply from Moment
Hey Kase! Wow, thank you for such an incredible review! We’re truly honored that our equipment stands up to your professional standards and that you appreciate the craftsmanship and attention to detail. Thanks for being such a fantastic part of the Moment community!
Customer service is world class, the best I’ve ever experienced. Responses are super prompt and the team really cares. However, I wasn’t made aware that my item is being shipped from Hong Kong via snail mail; so I’m not pleased with that. Wish I was offered the option to opt for priority shipping.
Date of experience: May 29, 2024
Reply from Moment
Hey Patrick! We are really sorry to hear about the shipping issue. We always aim to provide the best options for our customers, and we totally understand your frustration. Your feedback is really valuable to us, and we'll pass it along to our team. If you have any further feedback, please don't hesitate to let us know.
I had a question for the team, and they responded with a quick and concise answer.
Date of experience: July 11, 2024
Reply from Moment
Hey hey! Thanks for the feedback! Our goal is always to offer prompt and helpful support, so it's great to know we hit the mark! ;)
I accidentally ordered the pro max case instead of the pro and the customer service helped me switch it out right away. They were super nice and responsive.
Date of experience: July 10, 2024
Reply from Moment
Hey Justin! Thank you so much for your kind words! If you ever need anything else or have more questions, don’t hesitate to reach out. We’re always here to help!
