Setmore Reviews

2,336  •  Excellent
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Tom always surpasses my expectations…

Tom always surpasses my expectations every time I talk with him! His outstanding customer service is timely and he always resolves the issues. He's hands-on and digs into the problem and ultimately offers a variety of solutions. His communication is clear and concise and is always, always positive and pleasant. Thank you, Tom, for being our point of contact and all the help you provide. It's so appreciated as a new user of Setmore. Faye F

Date of experience: July 25, 2024

Rated 5 out of 5 stars

Hemalatha R was awesome!

Hemalatha R was awesome! She was able to assist me with the set up of my business web page and provide valuable knowledge about the whole process. I am very happy with the service she provided.

Date of experience: July 24, 2024

Reply from Setmore

Hello there,
Thank you so much for your kind words! I'm thrilled to hear that you are happy with the service Hemalatha provided. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are happy to help!

Michelle, Team Setmore

Rated 5 out of 5 stars

Hema was very kind and helpful

Hema was very kind and helpful, she guide me throughout all the process needed to get my account setup and ready to use. I really appreciate her.
Thank you

Date of experience: July 25, 2024

Reply from Setmore

Hi Rithlie,

Thank you so much for your kind words! We are thrilled to hear that Hema was able to provide you with excellent service and assistance in setting up your account. We will be sure to pass along your appreciation to her. If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you for choosing our services!

Michelle, Team Setmore.

Rated 5 out of 5 stars

It was an excellent training on the…

It was an excellent training on the Setmore product. I was already sold, but I had the opportunity to fast track my learning and ask plenty of questions.

Date of experience: July 22, 2024

Reply from Setmore

Hello there,
Thank you for your kind words and feedback! We are thrilled to hear that you found the training on Setmore to be excellent and valuable. We appreciate your business and look forward to helping you succeed with Setmore.

Michelle, Team Setmore

Rated 5 out of 5 stars

Listened to what exactly I wanted to…

Listened to what exactly I wanted to use SetMore for, answered all of my questions, and guided me on best options!

Date of experience: July 23, 2024

Reply from Setmore

Hello Alicia,

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team was able to provide you with the assistance you needed and guide you towards the best options for your needs. If you have any more questions or need further assistance, please don't hesitate to reach out to us. We are always here to help!

Michelle, Team Setmore.

Rated 5 out of 5 stars

Demo with Joshua

Had a very informative demo with Joshua, answered all of my questions, showed all the features. Happy to start using Setmore:)

Date of experience: July 22, 2024

Reply from Setmore

Hi Diana Sakkur,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Joshua and that you found the demo to be informative. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Setmore!

Michelle, Team Setmore

Rated 5 out of 5 stars

Joshua was very helpful and fully…

Joshua was very helpful and fully explained the features of the service. He was able to answer questions that I asked with expertise.
Both pleasant and polite

Looking forward to using the service

Thank you Joshua

Date of experience: July 18, 2024

Reply from Setmore

Hi Antoinette,
Thank you for your kind words! We are thrilled to hear that Joshua was able to provide you with excellent service and answer all of your questions. We are confident that you will have a great experience using our service and we look forward to assisting you in the future. Thank you for choosing us!

Michelle, Team Setmore.

Rated 5 out of 5 stars

Michelle was extremely helpful and…

Michelle was extremely helpful and patient! When I didn’t understand her instructions she took the initiative to do it for me on her end and confirm that it was the correct way I wanted my booking payments to appear. Her kindness was greatly appreciated 😊

Date of experience: July 15, 2024

Reply from Setmore

Hello there,
Thank you so much for your kind words! We are thrilled to hear that Michelle was able to assist you in such a helpful and patient manner. We will be sure to pass along your positive feedback to her. Thank you for choosing our services, and we look forward to assisting you again in the future.

Michelle, Team Setmore.

Rated 1 out of 5 stars

Totally inept!

I have been in correspondence with Setmore to try to get an old booking link closed down as the business is no longer trading. I have provided all the information they have requested yet still they refuse to close the booking link which is causing us tremendous problems with double bookings etc as people are using the old link. They are totally inept. Definitely not recommended!

Date of experience: July 08, 2024

Reply from Setmore

Hi Lisa,
Thank you for bringing this issue to our attention. We apologize for any inconvenience this has caused you. We have investigated the situation further and taken the necessary steps to ensure that the old booking link is closed down promptly. Rest assured, we are taking this matter seriously and working to prevent it from happening again.

Michelle, Team Setmore.

Rated 5 out of 5 stars

Anutham was great to work with

I had my demo with Anutham and he was very helpful! He walked through each section on the site, answered all my questions and shared his screen and helped share my screen to show me exactly where I needed to go and how to achieve my goals. I forgot a few questions during our meeting and emailed him after and he replied very quickly with the answers. After meeting with Anutham and knowing how great customer support is, I feel more confident in moving my team over to use Setmore.

Date of experience: July 10, 2024

Reply from Setmore

Hello Allie,
Thank you so much for your kind words and feedback! We are thrilled to hear that Anutham was able to provide you with such helpful and efficient support during your demo and we are delighted to hear that you feel confident in transitioning your team over to our platform. If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to help!

Michelle, Team Setmore.

Rated 5 out of 5 stars

Super helpful and easy to follow along…

Super helpful and easy to follow along with instructions.
Thank you thank you

Date of experience: July 23, 2024

Reply from Setmore

Hi Amber,

We are so glad to hear that you found our instructions helpful and easy to follow! If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you for taking the time to leave a review. We truly appreciate your feedback!


Michelle, Team Setmore

Rated 5 out of 5 stars

Siddharth was brilliant!

I am a new customer who was trying desperately to integrate the platform with Fb and IG for an entire day and kept receiving different errors and different agents were jumping on my open ticket. It wasn't until Siddharth joined in and finally helped me resolve my problem. He was so patient, polite and thorough with his explanations, tried few different approaches until it all clicked together. I am beyond grateful as the experience was stressing me out and as a new customer and first time user I most certainly needed the guidance of someone so experienced and patient.
Many thanks again, Siddharth, you are a life saver! Super excited to be using the platform now

Date of experience: July 11, 2024

Reply from Setmore

Hi Vessy Vergilova,
Thank you so much for this wonderful feedback! We are thrilled to hear that Siddharth was able to assist you in resolving your issue and provide you with the guidance you needed. We will make sure to pass on your feedback to him. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our platform!

Michelle, Team Setmore.

Rated 5 out of 5 stars

I like how easy it was to follow what…

I like how easy it was to follow what Anthuam was saying and how easy it is to get acclimated to the Setmore app

Date of experience: July 19, 2024

Reply from Setmore

Hi Charlene Jarvis,
Thank you for your feedback! We're glad to hear that you found Anthuam's instructions easy to follow and that you were able to quickly acclimate to using the Setmore app. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Setmore!

Michelle, Team Setmore.

Rated 5 out of 5 stars

Onboarding with Joshua

Onboarding with Joshua
Joshua answered all questions that was asked. His demo was insightful and specific. Great job!!

Date of experience: July 18, 2024

Reply from Setmore

Hi Max,
Thank you for your kind words! We are thrilled to hear that Joshua was able to provide you with valuable insights during the demo, and we are delighted that Joshua was able to answer all of your questions. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your onboarding needs!

Michelle, Team Setmore.

Rated 5 out of 5 stars

The demo call is a big plus!

The demo call was great, really helpful. that definitely helped me to choose this app as the right one for my business

Date of experience: July 19, 2024

Reply from Setmore

Hello Ilan,
Thank you so much for your kind words! We are thrilled to hear that our demo call was helpful in guiding you to choose our app for your business, and we are grateful for your positive feedback. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our app!

Michelle, Team Setmore.

Rated 5 out of 5 stars

Tom is a genuine product expert

Tom is a genuine product expert. He makes the experience fun, and quickly solves your problem.
It is always a pleasure to be helped by a professional of his calibre.

Date of experience: July 12, 2024

Reply from Setmore

Hello Richard Nelson,

Thank you for your kind words about Tom! We are so glad to hear that he was able to provide you with a positive experience and quickly resolve your issue. We will be sure to pass along your feedback to him. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing our product and for taking the time to leave a review.

Michelle, Team Setmore.

Rated 5 out of 5 stars

So Helpful

Hema was very informative and willing to answer questions that I had about our particular situation. She bore with me through some internet issues and gave me a great overview of Setmore.

Date of experience: July 12, 2024

Reply from Setmore

Hi Kim Scruggs,
Thank you for your wonderful words about Hema! We are so glad to hear that she was able to provide you with the information you needed and assist you despite any technical difficulties. We truly appreciate your feedback and are grateful for the opportunity to assist you. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Setmore!

Michelle, Team Setmore.

Rated 5 out of 5 stars

I was impressed with how quickly I was…

I was impressed with how quickly I was I able to set up a demo, and for the Anutham's punctuality. His delivery was pleasant and thorough.

Date of experience: July 16, 2024

Reply from Setmore

Hello
Thank you for your kind words! We are glad to hear that you were impressed with Anutham's demo setup and delivery. If you have any further feedback or questions, please don't hesitate to reach out. We appreciate and look forward to working with you again in the future.

Thank you!

Rated 5 out of 5 stars

Amazing demonstration of how to set up my booking pages.

Anutham was super helpful and answered all of my questions while I was asking them. He took his time to make sure I understood how things worked and even made examples to help me. Great quality representative and teacher of the UI for both owners and customers. I will definitely reach out to Anutham if I have any other questions!

Date of experience: June 25, 2024

Reply from Setmore

Hello!
Thank you so much for your kind words! We're glad Anutham could assist you and provide you with the information you needed. We'll make sure to forward your feedback to Anutham. Don't hesitate to reach out anytime. Thank you for choosing our services!

Michelle, Team Setmore

Rated 5 out of 5 stars

Awesome demonstrator

My Demo section leader was awesome and he putted in a lot of work and in put to make sure i was very well educated on the product and how the app work both on customer side and my editing side.

Date of experience: July 09, 2024

Reply from Setmore

Hello Kevin,
Thank you for your kind words about our demo section. We are so glad to hear that the agent was able to provide you with a thorough education on our product and app. We will be sure to pass along your feedback to our team. Thank you for choosing us!

Michelle, Team Setmore