Servbank Reviews

My customer service rep was so thoughtful and sweet. She took down the info I had for her, and then asked me questions that were relevant to my situation. She then talked to me like a good friend would. She was understanding and kind. Not always something one experiences all the time. I appreciated her and her kindness. Thank you for hiring such wonderful people.

Date of experience: July 23, 2024

My loan recently was switched to Servbank and I called and spoke with Jenna, she was kind, polite, very pleasant, very knowledgeable and resolved my situation immediately. Excellent customer service. Highly recommend.

Date of experience: July 22, 2024

I have tried for over two years to work with servbank on my husbands estate. There is no reason why, there is no person to contact just sending all the information back over and over again. No one will talk to me , but yet they want the payment every month on the loan. Who runs this company ? There is no reason a widow whos siganature is on the loan , one whos husband was a veteran and on a VA loan should be treated so poorly or anyone should be treated so poorly and costly , I have an attorney trying to help, and he cant believe how poor their costumer service is. I have never seen or been treated with such poor customer service , almost three years trying to work this out.....They told myself and my attorney that some guy not realated was my husbands personal represtative because he was still alive...What the hell you have 3 death cert. that I have sent you. How in the hell do you make some randome ass guy off the street my dead husband PR over our loan I signed on.....Something is very wrong at this place....Servbank you have explanning to do.

Date of experience: July 25, 2024

My loan resent was switched to servbank I called and spoke to Tin was very helpful kindness he spoke Spanish 💯 Great customer service Thank you 😊

Date of experience: July 23, 2024

It is seldom that you hear what is really being said if you don't put your two ears in and do twice as much listening as you do talking. Only then can you truly hear and track what another is explaining. Kay was the most patient representative i have ever dealt with. Resolved 90% of my issues in one call. The best pro at customer satisfaction. Look forward to final resolution call back from her and Servbank. Thank you very much.
Pat Rowley

Date of experience: July 13, 2024

The Customer Service Representative was very very professional in helping me set up on line account. She stayed with me through the process helping with getting setup. She answered my questions about my situation and explained how to access my account. When I asked her about information on the account, she gave me true facts and asked if I had any questions or concerns about my account. She was a pleasure to work with and to talk with her at your business. Please give her a “that a girl” award, she earned it from me. I don’t know who was the CSR, please tell her thank you from a new client.

Date of experience: July 16, 2024

I will say that the ladies I spoke with were very professional and helpful, BUT, I have had nothing but problems since my loan was changed from a different lender Servbank. At the time my husband passed away, the loan was with a different company and my name was is not on the loan. I was able to call that company anytime and find out information on the account. Servbank will not answer any questions on this loan because I’m not on the account, however, they have no problem cashing the checks that are in my name every month. I was told that paperwork would be sent to me to add myself to the loan, but never got it. I did receive a notice that they do not have proof of my insurance. I emailed my proof of insurance in the beginning of June and received confirmation that they did receive the documents. I get a letter in the mail just over a month later saying they have not received my proof of insurance and are going to purchase insurance for me and that will increase my monthly payment. I called today to straighten this out, but they cannot answer any of my questions. So I’m assuming they won’t accept the documents because I’m not on the loan. But again, they gave no problem cashing the checks that are in my name. I never had any problems with my other mortgage company. This is a ridiculous policy and I hope I receive paperwork this time so I can get this fixed.

Date of experience: July 24, 2024

When a lender gets it right you know they made an excellent choice hiring the person on the telephone who went above and beyond to HELP You!! A mortgage "problem" is one problem you don't ever want to find yourself in but because I have Servbank I had help. Thank you Mark O. for all of your professionalism, kindness and information.

Date of experience: July 11, 2024

They are helping me get back on track, they are outstanding and I wish all banks work like them. Excellent customer service and made me feel at home been through covid heart surgery and heart attacks and prison refreshing to have them as my mortgage company

Date of experience: July 09, 2024

What is the disaster in Texas 2024?
July 8, 2024 at 5:37 a.m. Hurricane Beryl made landfall near Matagorda around 4 a.m. Monday as a Category 1 Hurricane, according to the National Hurricane Center. The storm strengthened through Sunday evening and had maximum sustained winds of 80 miles per hour when it came ashore.

If I could give this bank a neg 0 I would. This bank has the most unprofessional ,unconcerned , no empathy having folks I have ever seen or heard from in my life!

Date of experience: July 08, 2024

Earlene was very helpful and professional, and such a pleasure to talk to. I would highly recommend your company to my family and friends.

Date of experience: July 11, 2024

The Customer Service Representative went out of his way to be helpful and to be sure all my needs were met.

Date of experience: July 08, 2024

I give the COMPANY a 3 star for how things are getting handled and sorted but the representatives— always so kind and patient. I called in today very upset but Maria handled it so well and took my frustration in stride. Got me exactly where I needed to go and I spoke with Priscilla on leadership who was also awesome.

Date of experience: June 11, 2024

This is the worst mortgage loan servicing company I have ever worked with in my 71 years and having several loans. They assumed my loan from another servicing company starting July '24. I paid them the due mortgage through "bill pay" at my bank (Wells Fargo). It was due 7/1/24. I paid it 6/28/24 so it could process. It posted to them 7/2/24 and was returned to me 7/5/24. I called them twice to find out why it was returned and then given new info to have my bank resend the payment on 7/5/24. I just called them again and the agent was incompetent. I got the run around for 36 minutes and then waited on the line (as they instruct) to take their survey. After 5 minutes, I hung up since clearly he was able to avoid the survey with me. I called back, again, and was told the new agent could not transfer me to a survey for him. So I was required to get info from my bank to prove I paid the mortgage so they could research why they returned the payment and to supply them with info for them to find out why I was having a problem. They are terrible customer service and clearly don't care about the customer experience or assistance.

Date of experience: July 09, 2024

The Customer Service Representative was very very professional in helping me Understand my account in details with all my numerous questions / she was very patient and acknowledgeable, she took the necessary time to explain everything until I understood them - Nice customer service

Date of experience: July 19, 2024

Good customer service when I call in very fast and reliable agents.

Date of experience: July 10, 2024

The representing person Analese from Home Mortgage Solutions was amazing. Her patience and tranquility to assist me with a set back i had with my mortgage payment was second to none.

Thank you
Carlos Roberto Valenciano

Date of experience: May 30, 2024

Mary listened carefully to my concern and there was no issue. Quick resolution. Kind and courteous service from Mary and Mark.

Date of experience: June 20, 2024

These people have jerked me around for over 3 years just to gat a simple Loan Modification. I have applied 6 times and they kept coming back saying they needed paystubs which I had already sent, so I send them again, wait a week and they say they have everything. Wait the required 30 days for them to process only to be told that they need the exact same paystubs I had already sent. This went on for more than 3 years. I have contacted a lawyer and he told me "They are after your property because it's valued over 2x the purchase price". Watch these people, they will lie to you, give you false and or incorrect information, use predatory and deceptive practices to get your property. BUYER BEWARE!!!!

Date of experience: June 15, 2023

LANDON (LE) was a great customer/client advocate. He spent the time to explain to me my options in great detail. He took my call and was sincere and genuine. Coming from a consumer client's point of view, I believe he knows how to truly take care of families with compassion, respect, and is very service oriented. I was happy to make a payment over the phone with him. Thank you ServBank. He represents your company well.

Date of experience: February 08, 2024