OptiContacts.com Reviews

Every time I order from this place it cancels my order and doesn’t give me any information of canceling the order. I end up needing to order somewhere else after a week of waiting. Not a a good website if you need something quick or anything at all. Not recommended. Go to your eye doctor!

Date of experience: July 03, 2024

I had the best experience with them. There was a snag with communication with my doctor and James was amazing! He went above and beyond helping me ensuring I’d get my contacts before my vacation as I was panicking. He made sure everything was done.. Thank you James!!!

Date of experience: July 09, 2024

Tony B is why I'm writing this review. Opti contacts gets you your contacts pretty fast and I guess at a good price but what are your options? Oc sent me the wrong contacts and he fixed it pretty fast plus honored the discount I had from my original purchase. He went over everything and found the issue then solved the problem. Thank you Tony B!

Date of experience: July 09, 2024

The customer service person Max listened patiently to my concerns and went over an above to make sure the order was fulfilled correctly and that I was satisfied with all of the terms. He was also very personable which made the experience more pleasant

Date of experience: July 08, 2024

Francis did an amazing job helping me navigate my issue and made it sooooo easy. He let me help you, just give me one second and he did everything and sent me a link to simply pay. Once i paid he refreshed and said, it has been ordered, we will get to work on expediting your lenses. So knowledgeable and patient. Opticontacts will be my new contact lense/glasses place moving forward!

Date of experience: July 05, 2024

CUSTOMER SERVICE Was amazing and super friendly going above and beyond! Wish other companies cared as much! Ref Number 18212721!!!! Thank you so much!

Date of experience: July 04, 2024

Francis was very helpful. I called with a simple question, and he went beyond any customer service agent would have done. Very happy that I called.

Date of experience: July 08, 2024

Always have had super fast service! I messed up the coupon code for a free pair of sunglasses and spoke with Tony B and he was so helpful! He has the pair i wanted being shipped out to me of no charge! Highly appreciated! Thank you!

Date of experience: July 08, 2024

Have ordered with them before and it went well. This last time I made a mistake in the order. I called customer service, spoke with a human within 1 minute, and Tony B took care of the my issue quickly and kindly. I will continue to use Opticontacts and truly appreciate the excellent customer service provided by Tony B.

Date of experience: July 01, 2024

Great experience. I made a mistake with my order they fixed it and sent me the right one immediately.

Date of experience: July 08, 2024

I called because I had an issue with my shipping address. I had a wait time of less than 1 min. Diana was very friendly and her customer service was impeccable. She had so much patience even with my indecisiveness. She was able to expedite my order and reroute it for me with no complaints! And not to mention the price I paid for their contacts was better than any other sites that I’ve come across. Double kudos for being affordable and friendly!

Date of experience: July 01, 2024

Great Customer Service! This is the first time I placed an order through OptiContacts, they are very attentive on updating me about the status of my order, the contact lense that I ordered was not available at the time, and they did update me about it and give me an estimate time frame on when it will be available. I had some troubles with the shipping and they where able to help me with that as well. I highly recommend OptiCintacts! :)

Date of experience: July 01, 2024

Francis was very helpful and friendly. We had great fun while solving my shipping problem.

Date of experience: July 08, 2024

After a mix up on my order Max, a customer service representative for OptiContacts provided exceptional customer service to resolve the issue. He provided excellent follow through during the process and was able to resolve my issue. He even had my order expedited. I will order from OptiContacts again based on the company’s price for contacts and their outstanding customer service

Date of experience: July 05, 2024

I tried to order online and it wouldn't accept my doctors information, so I called. Online the price came to $549.00 and over the phone, it came to almost $900.00, so I cancelled the order.

Date of experience: June 28, 2024

I had an issue with a higher that expected price for some contact lenses. Immediately, customer service contacted me and they worked out a solution for my claim. Of course they did offer me a discount. Thanks for your help, Felix

Date of experience: June 28, 2024

I was hesitant to purchase through OptiContacts (no prescription needed to buy?), but even with the fees and shipping, it was cheaper than other options. I ordered 4 boxes of Total1 Dailies and accidentally ordered all 4 for one eye rather than 2 and 2. I called customer service, and they issued me a paid-mailing label to return two boxes. Then they issued me a credit to order the correct boxes. When the credit didn't cover the total, I called customer service back and they sent the order out for me (no additional fees). I was relieved and impressed. Thank you to both customer service reps!

Date of experience: June 26, 2024

I usually only contact customer support as a last resort because between the endless telephone trees and questions that have nothing to do with my issue, it's a huge time sink. OptiContacts is a big exception. This is the second time in the past year that I had to call them to expedite an order and they couldn't have been more helpful. I would never hesitate to contact their customer service department.

Date of experience: June 27, 2024

I made a mistake in ordering my wife's second box of contacts and Anthony was very gracious in correcting the Rx for the second box of contacts.

Date of experience: July 05, 2024

Customer service was terrific BUT shipping/processing fees are ridiculous ..two tiny boxes that c/b sent in mail for $5 shipping fee. Being charged $37 for shipping is off the charts!

Date of experience: June 17, 2024