3,491 total
Nextiva is an amazing company and serviced my customers with clear sound. Their pricing is very affordable and what you receive for the price is truly worth it. Thanks Nextiva for helping me help my customers with clear sound and painless connections.
Date of experience: July 26, 2024
Finally, after 10 days of calling, someone was able to handle my EXTREMELY simple request. Thankfully, the rep saw my attempts to reach out to my "manager" who has not addressed my concerns to this day. My manager was not able to do his job and my employee sat without a phone for 10 days, Gus helped me out in the matter of minutes.
Date of experience: July 25, 2024
Fantastic support during our porting/migration. Easy-to-use tools at a compelling price. Useful features that don't require a lot of technical expertise, backed by a smart team of people.
Date of experience: July 26, 2024
I'm going through a difficult time in my life at this moment. My husband Dr. Reveron was diagnosed with cancer two months ago and will not be able to practice. Gustavo Suarez, provide me with great customer services. He was compassionate, caring and supportive during our conversation. He is a good asset to your company. With this amazing service I received, I will definitely refer my friends and colleagues about Nextiva. I really appreciate all your help and thank you for all you do. Sincerely, Mrs. Imelda Reveron
Date of experience: July 23, 2024
Reply from Nextiva
Mrs. Imelda, we are sending love & prayer to you and your family. We've got you and your practices back! - Alex from Nextiva
Nick @ CR was very helpful in addressing my concern and assured me the problem would be resolved timely. He also provided me with a direct line of contact if my issue was not resolved, so that he could assist me further.
Date of experience: July 24, 2024
Phone numbers are ported over in a timely fashion. So far, the sound and fax messaging are reliable. The support offered by customer service reps was very good. Nextiva however needs to improve the app so that larger Icons and colors are used to highlight various functionality.
Date of experience: July 08, 2024
Reply from Nextiva
Hi MP! We appreciate you taking the time to leave us a review and share feedback on our product. We take customer feedback very seriously, and appreciate you sharing helpful insight about the app's layout. - Alex from Nextiva
Olec was great. Answered my questions and guided my through the set up process, and encouraged me to think on my own where it was important to have my spin on my presentation. We had a great session and I'm looking forward to using all of the beneficial components Nextiva has to offer.
Date of experience: July 23, 2024
Reply from Nextiva
Hi Lamarr! Thank you so much for taking the time to share your experience and sharing about what it was like working with Olec! - Alex from Nextiva
Wow, just wow. Joshua F. was an amazing representative assisting me with this request I had. An employee/rep like Joshua is definitely deserving of a promotion or raise. If he was residing in California with his state licenses to offer insurance policies, like I am, I would have definitely offered him a good position at our office. Thank you Josh!
Date of experience: July 19, 2024
Reply from Nextiva
Hi Paul! Thank you for taking the time to shout out the amazing experience that Joshua provided! We love reading these kind of reviews. - Alex from Nextiva
Everyone I have ever talked to has been so patient and wonderful about helping me achieve what I need done.
Date of experience: July 26, 2024
Our company received an invoice that shouldnt have been changed so we have to call to resolve this problem. I would like to thank Nick from customer relations for helping me out and following up on the case until it was resolved.
Date of experience: July 11, 2024
Reply from Nextiva
Hi Carla. We are happy that Nick was able to partner up with you on getting that adjusted! - Alex from Nextiva
Very helpful . Thank GOD this ain't just another company trying to scam you out of your money. This company is very professional at what they do . Thanks!
Date of experience: July 23, 2024
Reply from Nextiva
Ernest, you rock and we are here for you. Thank you for taking the time to drop us a review! You can trust us to take good care of you. - Alex from Nextiva
Quick and easy set up! I got a great number for my business and everyone was really friendly and professional.
Date of experience: July 26, 2024
Case #03517977 Tony was super helpful in helping us to resolve our inquiry. He was professional and courteous. Case #03517977
Date of experience: July 24, 2024
Reply from Nextiva
Hi Abram, Thank you so much for taking the time to share your experience and give kudos to Tony on being super helpful! - Alex from Nextiva
I just purchased the Nextiva Pro Plan and I'm loving it so far. Nathan Renken is the gentleman who helped me choose the right plan. He's not a typical slimy salesman. He's very professional, helpful, and fun to talk to!
I also want to give a special thanks to Daria Andreieva. She is absolutely the best, and if I could, I'd give her 10 stars for her onboarding setup and assistance! Dear manager, if you're reading this, you should consider giving Daria a promotion. She is that good!
Date of experience: July 16, 2024
Reply from Nextiva
Hi Pavlo! We appreciate your review and are excited to partner with your business. Thank you for shouting out Daria as well! - Alex from Nextiva
Nextiva One with the best features. It was as it was described. A friend introduced Nextiva to my small business last year November and that was how it started. I never regret taking the decision
Date of experience: November 24, 2023
Reply from Nextiva
Hi Ella, Wow - thank you so much for the high praise on our desktop app. Our team works endlessly to improve our app, per our customer needs and feedback. We appreciate you! - Alex from Nextiva
We have some electrical work to do before we can get going, but our appointment went really well.
Date of experience: July 23, 2024
Reply from Nextiva
Hi Elizabeth! Thank you so much for taking the time to share your experience! - Alex from Nextiva
Working with Cara Scarbrough has been a pleasant experience from start to finish. She has been very professional to deal with and a huge help in making the transition from our current provider to Nextiva. She made a daunting task much easier and we really appreciate all her help.
Date of experience: July 16, 2024
Reply from Nextiva
Hi Pam! Thank you for taking the time to leave us such a kind review! - Alex from Nextiva
He helped with the problems that I was dealing with and made things alot better with the high billing I was getting
Date of experience: July 24, 2024
real good experience, except:
I did not get informed in advance that it takes one hour and harf which make me lost my next business appointment!
Date of experience: July 19, 2024
Reply from Nextiva
Hi Mark, Thank you so much for sharing your experience. We are sorry that our call ran over but are happy that you got all of your questions answered! - Alex from Nextiva
First time using this service but things went well. One improvement would be to insure the client has all the required information prior to working with the setup team
Date of experience: July 19, 2024
Reply from Nextiva
Hi James. I appreciate your review and feedback! - Alex from Nextiva
